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EC-Council HORRIBLE SERVICE...BE CAREFUL!!!!

EC-Council SCAM….HORRIBLE service, absentee organization!!!!
Back in Sept of 2016 I took my CISSP and passed the first time! I took the class, read the book and studied my butt off for months and passed the test on the first try. It paid off! As a result, I was able to get a new job and more responsibility.
Fast forward to April 2017. I took the EC-Council Certified Ethical Hacker class (40 Hours), purchased the book and studied like crazy (including the labs). Fast forward more to Dec 18th 2017.
Dec 18th 2017.
Step one, I visited the EC-Council website to find out how to schedule for the exam.
Website says under the eligibility criteria…and I quote:
All the three programs, CEH, CHFI and ECSA v9 require the candidate to have two years of work experience in the Information Security domain and should be able to provide a proof of the same as validated through the application process unless the candidate attends official training.
If a candidate attends an official EC-Council training either at an Accredited Training Center, via the iClass platform, or at an approved academic institution, the candidate is eligible to attempt the relevant EC-Council exam without going through the application process.
Because the website was vague as to how to actually get an eligibility number on the website I tried to do what any normal person would do, call them.
First I called EC-Council on Monday Dec 18th 2017 at 9:30am at the Florida office seeing as how I was located on the east coast at 1-844-HACK-CEH. After navigating the menu’s, I selected to speak with a live person, ended up going to a v-mail. I left a message stating that I had a question concerning test scheduling and left my number. I waited until 2:00PM EST and tried the same thing with the New Mexico location at 505-341-3228, exact same result so I took the same action and left a v-mail.
Next day Tuesday Dec 19th I did exactly the same thing with the same result. Called again at 4:00pm eastern thinking that this must be some kind of fluke….nope…same result, nobody answered the phone.
Next day Wednesday Dec 20th exactly the same as the 19th…starting to wonder what’s going on.
I tried the EC-Council support chat option and they said to email my class certificate to [email protected] I sent the email, guess what…..no response for the rest of the week.




Next day Thursday Dec 21st was getting nowhere fast so I gave social media a shot.
I reached out to the president of the EC-Council Jay Bavis through his LinkedIn page at
https://www.linkedin.com/in/jaybavisi
I reached out to him in a very professional manner to let him know what I was experiencing.
Guess what…no response. At this point I am wondering if I have wasted my time with EC-Council.
In the morning I call the original testing center and explain to them that I seem to be hitting a road block. They assured me that they schedule tests all the time and for me to just come on into the facility tomorrow at 9:00am and they will handle everything. I do some extra studying on the night of the 21st thinking this will all be over soon…..nope.
Next Day Friday Dec 22nd I walk in at the scheduled appointment time of 9:00am, the testing facility tries to get me registered and for some reason can’t get a payment option for me to pay for it with my credit card. She proceeds to call Pearson Vu support. Pearson Vu tells the testing center that I have to pay for the testing voucher directly to EC-Council. We get me signed up and actually pay for the exam through EC-Council, the charge hits the credit card and guess what…still no eligibility number. At this point I have been at the testing center for an hour and a half and ended up having to leave with a receipt for $950 and no chance at taking the exam until after the holiday. I can Guarantee that I will not get a phone call back from EC-Council, no response from the [email protected] e-mail and no response from the president. I am sooooooo thankful that ISC(2) did not treat me this way…..If I were you, skip all of the EC-Council certifications…..waste of time and Money.
Anyone else have a bad experience with EC-Council?


This post first appeared on Recent Blogs Posts - TechExams.net IT Certificatio, please read the originial post: here

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EC-Council HORRIBLE SERVICE...BE CAREFUL!!!!

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