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Text Communication is the Time-of-Need System (You Need)

All your teams are on track.

They’re knocking it out of the park.

From one Incident to the next, they’re moving with high-speed efficiency. You didn’t realize what you were missing out before you implemented your incident management system (IMS).

But, now you’ve uncovered a new problem.

You thought you’d be able to handle incidents like a proactive Operation. You always wanted to lead a world-class operation.

Unfortunately, you’re not quite there yet.

Implementing your IMS exposed another weakness in your operation. Everything was out of control because you didn’t have a system before.

But now, you’ve noticed an influx of incident reports being created after event day. This disparity didn’t draw your attention previously because you were used to a large amount of calls after an event.

It was ‘normal’ for your operation.

You were confident that implementing an IMS would eradicate this weakness. It didn’t.

Your team never finds out about these incidents until an event is already over.

“Why is this happening?” you ask yourself.

This post first appeared on Blog - ISS 24/7, please read the originial post: here

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Text Communication is the Time-of-Need System (You Need)


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