Unified-Communications-as-a-Service (UCaaS) provides enterprises with capabilities and flexibilities that on-premises environments cannot compete with. The scalability and cost of a cloud-based solution is a logical choice for organizations looking to add more connected devices, that need to support a remote workforce, and that want to benefit from the many features that augment team collaboration and productivity. These factors have increased in importance since the rapid shift to teleworking.
Managing E911 Locations
With device mobility and shifting the enterprise’s network to the cloud comes the Challenge of E911 location Management. In an on-premises environment, IT is responsible for tracking phone location. Typically, this means use of a database that maps phone location to an Emergency Response Location (ERL), which can be a front-door address, or in larger facilities, a building, wing, floor, or specific office. Location information must be regularly updated so that when a user dials 911, the call and location information is routed to the appropriate Public Safety Answering Point (PSAP).
IT professionals responsible for E911 management typically rely on a variety of strategies to manage location and call routing. For on-premises systems, roughly 32.5% of participants from a research conducted by Nemertes Research use Specialty Platforms and providers for E911 call routing and location management, either alone or in combination with vendor-provided location management tools. Specialty platforms typically automate the registration and tracking of desktop and softphones, and allow rapid identification and database updates when a user changeslocation.
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