2018-06-08 14:00
As much as companies talk about getting to know customers on a personal level, we are all inundated with emails touting products that are unequivocally wrong for us.
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“All Hands†meetings have historically enabled large organizations to communicate key information in a timely and effective manner. New tools now bring these benefits to virtually any organization. An updated review is available at CMS WiRE.
2018-06-08 13:13
Many are nor arguing that enterprise content management (ECM) is dead. Since Gartner research director Karen Hobert argued in a webinar that the next step in content management evolution af… Read More
2018-06-07 17:03
A good friend, who is a respected and influential risk practitioner and thought leader, and I recently had a friendly argument about what key competencies a risk officer needed to be effec… Read More
2018-06-07 15:48
In my capacity as a Research Fellow at Amalgam Insights, I am constantly asked questions about blockchain. Whether it’s inquiries from the press, vendor discussions, or conversations… Read More
2018-06-07 14:27
Is your company prepared for the EU’s General Data Protection Regulation (GDPR), which went into effect on May 25? Do your executives even think you need to be?
For many compa… Read More
2018-06-07 13:58
WordPress 4.9.6 is now available, bringing a whole bunch of GDPR-compliant features with it. For example, site owners can now designate a privacy policy page which will be shown on lo… Read More
2018-06-07 13:37
The “customer journey.” Marketers, salespeople and business leaders like to throw this term around without much thought and without a holistic view of what it entails.
Marketi… Read More
2018-06-06 18:20
On Monday, Microsoft put an end to speculation by confirming it had entered an agreement to acquire GitHub, the popular coding collaboration and hosting site, for $7.5 billion in an all-st… Read More
2018-06-06 17:50
Your company’s intranet is full of information employees need to access, sometimes multiple times a day.
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2018-06-06 17:24
Too many organizations fall into the trap where each business domain or system owner prioritizes their own goals and needs before those of the organization as a whole.
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2018-06-06 16:04
Meet your new co-worker who never gets sick, never takes vacations and will never quit: a chatbot.
Chatbots are here to stay in the digital workplace and companies that wish to remain com… Read More
2018-06-06 14:41
With ecommerce applications and platforms now playing a key role in digital commerce and the digital workplace, it was not surprise to see in the recently released, Mary Meeker and Kleiner… Read More
2018-06-06 14:15
The B2B market of any industry is finite. And, as is the case in any other market, the Pareto principle applies: No matter whether you sell directly or through a partner channel, 20 percen… Read More
2018-06-06 13:36
With the launch of Alexa Blueprints, Amazon Echo owners — as well as marketers looking to break into the Alexa space — are now able to build their own Alexa Skills.
With Alex B… Read More
2018-06-06 12:31
Content management is going through a significant change driven by factors like cloud computing, machine learning and the push towards content services. I've been speaking to leaders in th… Read More
2018-06-05 16:56
The most significant development in the digital workplace market over the past year is the rising level of interest in cognitive technologies such as artificial intelligence (AI) and machin… Read More
2018-06-05 15:13
In today’s data-driven world, marketers amass immense amounts of customer information through numerous sources such as analytics, CRMs and loyalty programs — all of which provi… Read More
2018-06-05 14:08
So you want to build an Alexa flash briefing skill, huh? For the more technically minded, it’s not an incredibly tall order. But for the rest of us, following Amazon’s instructi… Read More
2018-06-05 13:16
Generation Z is the name that has been given to the age group coming up after the Millennials. With the oldest of this group born in the mid-1990s, many are just starting to enter the work… Read More
2018-06-05 13:01
With all the buzz around chatbots and artificial intelligence (AI), you could be forgiven for not understanding where one ends and the other begins. You’re not alone. The 2017 Gartner… Read More
2018-06-05 12:31
We have become quite dependent on the wealth of new smart technologies that sit behind artificial intelligence-connected virtual assistants like Amazon’s Alexa. They answer our quest… Read More
2018-06-04 14:54
As we reported earlier this month, intelligent content is an approach to content that is modular, structured, reusable, format-free and semantically rich. The goal? Make content more d… Read More
2018-06-04 13:54
With 30 percent of the internet being powered by WordPress, it comes as no surprise to see WordPress users coming from all walks of life. From individuals and small businesses to some of t… Read More
2018-06-04 13:53
Embracing the new opportunities of print, including the fact that it allowed other cartographers to give feedback, Abraham Ortelius brought out more than 28 editions of his Theatrum atlas… Read More
2018-06-04 13:29
$1.6 trillion: That’s not the GDP of a nation. According to Accenture, it’s the amount of money businesses in the U.S. lost in 2017 due to customers switching to their comp… Read More
2018-06-04 13:15
No business can survive without proper budgeting, yet it’s a process many organizations just can’t seem to get right. And it’s no wonder. Whether financial silos or techn… Read More
2018-06-04 12:31
Today’s intranets are much different from their static repository predecessors.
Gone are the days of outdated employee directories, a smattering of largely irrelevant content a… Read More
2018-06-03 15:04
A common theme of the top articles on CMSWire last week had to do with hard work going to waste because details were ignored. For example, our top viewed article discussed five user interf… Read More
2018-06-01 18:13
Before the confession, I want to share a recent and valuable report from Verizon. Its 2018 Data Breach Investigations Report has a depth of valuable information that merits the attenti… Read More
2018-06-01 17:04
If you live in the content, commerce and marketing space as I do, the last two weeks have been all about Adobe's acquisition of ecommerce platform provider Magento. Adobe agreed to acquire… Read More
2018-06-01 16:29
To some, San Francisco-based Slack is a chat app with interesting bells and whistles.
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2018-06-01 14:56
Now that we have compiled a long list of enterprise project management systems, it’s time to discuss the strategy behind successfully choosing a project management system that’s… Read More
2018-06-01 13:28
Forrester has named Demandbase, MRP and Jabmo as leaders in its Forrester New Wave: ABM Platforms (fee required) released May 31. Forrester also named Engagio and Lattice Engines… Read More
2018-06-01 13:20
We live in an era when people have access to more information than has ever been available in the history of mankind. The implications of this are so significant that it is worth consideri… Read More
2018-05-31 17:00
Despite the increasing capabilities of information management technology and despite how long organizations have been trying to implement better information management, the most frequent q… Read More
2018-05-31 15:58
To understand what a neural network is, it helps to first understand what machine learning is.
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2018-05-31 15:54
It will probably come as no surprise that the recently published Gartner report into CEO priorities found CEOs naming "growth" as their priority for the rest of 2018 and for 2019.
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2018-05-31 14:39
A winning culture is still too often seen as a ‘nice-to-have’ corporate asset, yet in its 2016 Global Human Capital Trends report, 86 percent of survey participants told Deloitt… Read More
2018-05-31 13:41
I’ve always been a strong believer in the old adage that an organization is only as good as its people. The people are what bring a culture together and truly make it what it is. If… Read More
2018-05-31 13:11
Artificial intelligence (AI) is making advertising more effective, but it’s also making it more opaque. With each new layer of automation, human beings are moved one step further fro… Read More
2018-05-31 12:32
Customer-facing employees, or frontline workers, make up a large percentage of the retail, food services, telecommunications, banking and hospitality workforce, estimated to number over 2… Read More
2018-05-30 17:31
In 1800, legendary chemist Humphry Davy published a monumental text on the chemistry, physiology — and recreational use — of nitrous oxide aka laughing gas.
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2018-05-30 17:00
It matters less what you say than what others say about your company or product.
While marketers have been preaching this for decades, the definition of who the "others" are has varied ov… Read More
2018-05-30 16:43
The rise of artificial intelligence (AI) over the last few years has been met with a fair amount of fear-mongering about its potential impacts on the work world and society in general.
Con… Read More
2018-05-30 14:29
The GDPR is in full swing for the European Union (EU), and that means more work for brands processing the data of EU citizens. But it doesn’t always mean more work regarding obta… Read More
2018-05-30 13:02
In recent years, employee engagement has emerged as a popular organizational concept.
Large corporations, including Microsoft, are starting to pour significant amounts of time and money in… Read More
2018-05-30 12:31
Organizations are looking for better ways to get value out of their content while also protecting customer security and complying with a myriad of regulations.
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2018-05-29 20:02
As customers interact with brands earlier in the buying cycle, and their needs continuously change and expand, it is critical for companies to service the full customer journey by providin… Read More
2018-05-29 18:43
Innovation is no longer the preserve of specialist teams and departments — and it shouldn’t be.
The risk of not listening to our workforces is too high. Our markets are compli… Read More
2018-05-29 17:55
For Karl Redenbach, the introduction of workplace artificial intelligence (AI) and chatbots have been among the most significant developments in the digital workplace market over the past… Read More
2018-05-29 17:06
When it comes to website and app design, user interface (UI) is king. After all, your users see the UI first and they will continue to interact with it on a regular basis. Website users val… Read More
2018-05-29 16:09
“Get the balance right” — Martin L. Gore
Digital asset management (DAM) has become a key marketing enabler by making rich media, such as images and videos, acc… Read More
2018-05-29 14:51
On May 10, an internal IBM memo was leaked to the press which put an end to employee use of removable portable storage devices, such as USBs or Flash drives, for data transfer.
Continue re… Read More
2018-05-29 13:33
Don’t look now, but that company rep you thought you were chatting with while shopping online may not have been a live person at all. It may very well have been a chatbot — a c… Read More
2018-05-29 12:32
Customers are changing far faster today than organizations are. Customers are setting the agenda. Their expectations are rising in direct proportion to their declining trust in and loyalty… Read More
2018-05-27 15:04
Github compiled a list of the top open datasets for machine learning and it seems as though every data scientist has a favorite. We pulled a few from their list but you can see more in the… Read More
2018-05-25 21:37
It’s official. It’s May 25, “G-Day.” Cutting through all the hype and confusion over the past two years, the E.U.’s General Data Protection Regulation (GDPR)… Read More
2018-05-25 19:25
The day finally arrived. The EU's flagship GDPR came into effect today and already there are U.S. casualties, with the Los Angeles Times, Chicago Tribune, New York Daily News, Baltimore Su… Read More
2018-05-25 17:31
Happy GDPR Compliance Day. If you're like me, you spent the last few weeks finding out all of the newsletters and email lists you were signed up for but forgot.
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2018-05-25 16:34
Until recently, businesses wanting to establish their footing in the mobile market faced a high-level choice that involved three options.
First, there were native apps written in Objectiv… Read More
2018-05-25 14:46
With pressure on organizations to produce higher employee engagement, some companies are turning to employee choice programs as a method of improvement. According to Apple device management… Read More
2018-05-25 13:02
Change doesn't happen overnight, nor does it occur simply because a company established some new policies and procedures. Rather, change occurs when teams see where they are heading, and w… Read More
2018-05-25 12:32
I am in awe of today’s youth for pushing us to move the world in new directions.
In Flint, Mich., Gitanjali Rao, an 11-year old girl troubled by the water crisis, invented a lead-de… Read More
2018-05-24 20:57
Adobe made a big move this week, one that many digital experience software insiders suspected, it added commerce to its Adobe Experience Cloud through an acquisition. The San Jose, Calif.-b… Read More
2018-05-24 18:51
While the analytics world is being transformed by the EU’s General Data Protection Regulation, marketers are discovering a potential new solution to an old challenge: How to best man… Read More
2018-05-24 17:23
The number of positions with the title chief data officer (CDO) has more than quadrupled over the past four years as enterprises continue to focus on using data to create value. CDOs are t… Read More
2018-05-24 14:41
As expected, Microsoft outlined its immediate and medium-term strategy for SharePoint at the user conference that has just finished in Las Vegas.
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2018-05-24 14:24
A company’s culture is as great a story to tell as any product narrative the marketing department can create.
Customer experience (CX) doesn’t start with the product after all… Read More
2018-05-24 13:57
At last count marketers have 6,829 marketing technology (MarTech) solutions available from 6,242 unique vendors in about 50 categories from which to choose, according to Scott Brinker&rsquo&helli…Read More
2018-05-24 12:31
“Price, quality or service. Pick two.”
You’re no doubt familiar with the most famous catchphrase of the “triple constraint theory ” of business: the idea tha… Read More
2018-05-23 22:47
Having already invested in building an engaging digital workplace to drive employee productivity, many firms are looking closely at simple AI technology to heighten this experience even fu… Read More
2018-05-23 19:44
Ask most business professionals which part of their job they struggle with most, and you’ll likely find budgeting, planning and forecasting at the top of the list.
Continue reading… Read More
2018-05-23 17:48
Measurement goes wrong when it lacks a purpose. When measuring the effectiveness of your intranet or digital workplace, it's important to link your activities with the beneficial outcome yo… Read More
2018-05-23 17:27
Google Duplex, the artificial intelligence system (AI) revealed by Google CEO Sundar Pichai at the Google I/O developer conference earlier this month has been perceived as an outright… Read More
2018-05-23 14:50
Three minutes. That's how long it takes before someone complains how awful search is during one of the employee focus groups I run for clients on their digital workplaces. It comes up even… Read More
2018-05-23 14:48
Project management in the digital age can get highly complex. Project management tools help, but many enterprises are turning to agile project management strategies to help streamline work… Read More
2018-05-23 12:44
The desire to deliver excellent digital customer experiences is well-documented. Jacob Morgan, senior analyst for Forrester, wrote in a blog late last year the “next generation of con… Read More
2018-05-23 12:31
It’s an open secret in the talent development world: Improving employee engagement is not only tough, it seems impossible at times. Every manager and every organization has thrown th… Read More
2018-05-22 19:40
A high employee turnover rate can be a challenge for any company regardless of size or industry.
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2018-05-22 19:17
Redmond, Wash.-based Microsoft announced on May 20 it was buying conversational artificial intelligence start-up Semantic Machines to improve its "conversational AI" efforts. According… Read More
2018-05-22 17:36
When the excitement of a big project is over, intranet teams often fail to make a successful transition to business as usual. Managing change after a big bang launch therefore becomes patch… Read More
2018-05-22 15:21
SharePoint Conference 2018 kicked off yesterday with an hour and 45 minute keynote delivered to an audience of over 3000 at the MGM hotel in Las Vegas and countless others watching the liv… Read More
2018-05-22 14:35
Here's a sobering statistic, only 33 percent of US employees are engaged at work. That statistic comes courtesy of Gallup's State of the American Workplace report last year.
They're… Read More
2018-05-22 14:01
When working with comprehensive datasets every data scientist seems to have their favorite go to. For free resources, Mansi Singhal CEO of qplum pointed to data.gov, Socrata, Amazon OpenDat… Read More
2018-05-22 12:31
Over the last 15 years, marketing professional Bryson Duncan has watched with interest how organizations adapt to digital change. And in the process of this observation, he's noted that te… Read More
2018-05-21 16:16
By now, you’ve probably asked Alexa to play your favorite song. Or set a timer while you’re cooking. Maybe you’ve even asked Alexa to order your favorite Starbucks frappu… Read More
2018-05-21 15:38
The time has come: the European Union’s General Data Protection Regulation (GDPR) will go into effect this week, on May 25, and all eyes are on EU regulators to determine how they&rs&hellip…Read More
2018-05-21 15:07
People often say their intranet project was “a journey” but miss out that the mode of transport was a roller coaster.
You spend ages getting everything ready to justify an inv… Read More
2018-05-21 15:03
Marketing automation software helps a marketer automate tasks such as lead management, email marketing, landing page creation, social media listening, message personalization and website v… Read More
2018-05-21 13:44
It’s common for organizations to focus heavily on customer experience, mapping every touchpoint, maniacally trying to improve each interaction and analyzing how every step impacts sal… Read More
2018-05-21 13:22
If the use of artificial intelligence in building top customer experiences has been well documented, its use in developing top employee experiences has, to a large extent, been overlooked… Read More
2018-05-21 13:19
Humility begins with an outward focus. You are not the center of the universe. The customer is. Humility is about gathering evidence, about listening intently without prejudice. It is not… Read More
2018-05-21 12:32
Life’s toughest decisions all have one thing in common: sandwiches.
Yes, sandwiches can model just about any conundrum — including the choices inherent to mapping and integrat… Read More
2018-05-20 15:04
Hey busy bee! Did you know that more than 80 percent of businesses plan to utilize chatbots by 2020? That’s a lot! You can learn more about the advancements of AI and the impact it m… Read More
2018-05-18 17:30
Imagine, for a moment that you’re playing a game of chess. (I work for a company whose CEO has a close affinity with the game, so this is an obvious choice of analogy for me.
Continue… Read More
2018-05-18 17:15
Customer experience software provider Medallia debuted a number of advancements to its Medallia Experience Cloud platform this week at its flagship event Experience '18. Medallia… Read More
2018-05-18 16:26
On May 25, GDPR enforcement arrives. But on that date another piece of digital history occurs. Klout, the social media dashboard will shut down.
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2018-05-18 15:28
SharePoint is a flexible tool, with a wide range of capabilities which give businesses plenty of options. But all of these options can lead to chaos if you don't put basic governing rules… Read More
2018-05-18 14:44
With pressure on businesses to differentiate on the basis of the experiences they offer their customers, the option to use artificial intelligence (AI) to improve experiences seems obvious… Read More
2018-05-18 13:41
IFI CLAIMS Patent Services has a global patent database with more than 110 million records from about 100 countries that the company has painstakingly assembled over the years.
Continue re… Read More
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