2018-05-18 12:31
Organizations have renewed their focus on providing quality customer experiences (CX). They are shifting their practices and offerings to better accommodate and serve their customers, rega… Read More
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“All Hands†meetings have historically enabled large organizations to communicate key information in a timely and effective manner. New tools now bring these benefits to virtually any organization. An updated review is available at CMS WiRE.
2018-05-17 19:03
Over the past week, European digital security researchers published a paper which uncovered a new vulnerability in a widely used form of email encryption. The vulnerability lets… Read More
2018-05-17 18:14
Content services are slowly seeping into people's worldview of enterprise content management (ECM). They understand that using content services to build a strong user experience is a bette… Read More
2018-05-17 18:13
At times it feels as if SharePoint and Office 365 platform managers can barely relax as they keep their eyes on the incessant updates that Microsoft rolls out. SharePoint Online adherents… Read More
2018-05-17 16:53
The pressure is on: build a technology infrastructure to drive more revenue, lower the cost of customer acquisition, improve customer experience, and at the same time innovate to drive com… Read More
2018-05-17 13:02
What does it mean to be an effective leader? Surely a title alone doesn’t make you one, nor does not having a title mean you can’t motivate a team to reach a common goal.
Contin… Read More
2018-05-17 12:32
Building up your tech talent in 2018 is a war, and hiring is only half the battle. Once you get the right people, you have to convince them to stick around.
Research indicates employers a… Read More
2018-05-16 16:41
There are two ways to build a brand community: ask for budget, cross your fingers and hope you’re gathering the right people in the right way; or research potential and existing memb… Read More
2018-05-16 14:30
Google made significant bets on Artificial Intelligence (AI) and Machine Learning (ML) at last week’s Google I/O annual developer’s conference at the Shoreline Amphitheatre in M… Read More
2018-05-16 14:24
Chatbots are a simple and fun way to help shoppers find what they are looking for and enhance their online customer experience. Thanks to recent advances, web developers are now creating c… Read More
2018-05-16 14:07
In 2021 email will be 50 years old. Traditionally, it is believed that Ray Tomlinson, a computer engineer working for Bolt Beranek and Newman in Cambridge, Massachusetts, developed a syste… Read More
2018-05-16 13:25
We are rapidly moving toward a workplace where people interact with machines on a routine basis. With the advent of artificial intelligence (AI), and the chatbots that it powers, technology… Read More
2018-05-16 12:34
The service-profit chain is a widely adopted business theory that states that companies should take care of their employees first, because doing so will result in employees delivering a bet… Read More
2018-05-15 16:12
A mix of talent, luck and patience has taken Sara Pollard on a digital workplace voyage from working on SharePoint in 2005 — at that time, the height of collaboration technology &mda&hellip…Read More
2018-05-15 15:04
More than one year has passed since Gartner formally declared the death of “enterprise content management” and offered “Content Services” as a replacement market def… Read More
2018-05-15 14:21
Tom Cruise’s “Jerry Maguire” sports agent movie character famously shared a mission statement with his entire company where he suggested “fewer clients” and ge… Read More
2018-05-15 13:30
Real-time chat applications for businesses have become the norm. Just look at the numbers out of Slack, one of the most popular team chat software offerings out there. Slack reported this w… Read More
2018-05-15 12:51
Companies that successfully attract and retain diverse talent have an edge — we all know that.
Many studies have shown that it pays to have a varied workforce. For example, internat… Read More
2018-05-15 12:51
Google has officially rolled out mobile-first indexing. Surprised?
You shouldn’t be.
The market has spoken: A study by Google and the Boston Consulting Group shows that 50 percent… Read More
2018-05-14 18:10
Across the globe, employee disengagement continues to be on the rise. Gallup has found that only 15% of employees are actively engaged in their work. Why is this a problem? Gallup has also… Read More
2018-05-14 16:17
As a librarian, I love to share information and so I’m bringing a little piece of Henry Stewart DAM NYC to you.
Continue reading Read More
2018-05-14 15:25
For digital experience (DX) leaders to be successful in deploying and getting business value (ROI) from their digital experience platform (DXP) investments, they need to be mindful of empl… Read More
2018-05-14 14:08
Human resource management(HR) in the enterprise has undergone one of the most dramatic digital transformation processes in the organization.
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2018-05-14 13:56
CEO Satya Nadella kicked off Microsoft's Build 2018 event by reviving his refrain from Build 2017, "intelligent cloud and intelligent edge." Over 6000 developers gathered in Seat… Read More
2018-05-14 13:13
Humility is not weakness. The opposite of humility is arrogance. And arrogance is a trait nurtured in traditional leadership. However, in the more networked and artificial intelligence soc… Read More
2018-05-14 13:06
Your web content management system (Web CMS) is a critical component of your digital customer experience programs. Forrester analyst Ted Schadler has called the Web CMS the backbone of any… Read More
2018-05-14 12:31
Twitter was founded in March 2006. I signed on to the service in December 2007, so I consider myself an early adopter. I’ve used Twitter daily over the past 10 years and love it.
Con… Read More
2018-05-13 15:04
To perfect your marketing technique, you have to think outside the box. We all know, however, that the “box” has a lot of traffic source options inside. Sometimes it’s ha… Read More
2018-05-11 17:30
Two of the most important developer conferences for the digital workplace took place this week, namely Microsoft Build and Google I/O. Among the many announcements made during the Micr… Read More
2018-05-11 16:35
ThoughtSpot announced this week it closed $145 million in Series D funding. Existing investors Lightspeed Ventures, Future Fund, Khosla Ventures and General Catalyst participated, alon… Read More
2018-05-11 15:38
Employee advocacy emerged a few years ago as a method to boost a brand's reach, increase social media engagement and facilitate conversations about your company.
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2018-05-11 13:53
Many marketers have taken the AI plunge. In fact, according to a survey by Salesforce, marketers expect AI will have a substantial impact on their business in the next five years in the are… Read More
2018-05-11 13:43
Everyone knows customer experience is important, but just how important it is may come as a surprise. To stay competitive, it is absolutely essential. According to IBM’s annual Global… Read More
2018-05-11 13:17
Common knowledge says that networking is a way for job seekers to better their chances of finding employment because it’s a way of making contacts at companies that may be hiring.
T… Read More
2018-05-11 13:03
Upper management at your company has decided — it is ready to take the plunge with a digital transformation project. The budget is in place, the enthusiasm in the C-suite is strong a… Read More
2018-05-10 18:43
Today, people expect more of their employer than a paycheck. They want a people-centric workplace where they feel really and truly valued. In fact, a positive workforce experience is import… Read More
2018-05-10 17:21
No industry is safe from the fierce competition taking over the commercial sector as small and mid-sized enterprises vie for customer attention against tech giants who have mastered the tr… Read More
2018-05-10 15:57
Get a few search managers into a room and the topic of relevance management will dominate the discussion. Now imagine what it must have been like at the Haystack conference in April, when o… Read More
2018-05-10 13:53
With all the talk of how robotic process automation (RPA) will revolutionize our working world, companies are feeling the pressure to figure out if and how RPA will work for them.
Continue… Read More
2018-05-10 13:51
Earlier in his career, John Crossman, CEO of Crossman & Co. found himself working in a very toxic environment. “It was a locker room culture. Lots of bullying and numerous unheal… Read More
2018-05-10 13:01
Brands are investing more and more into the idea that employee experiences correlates with delivering customer experiences. Adobe, one of the major brands that provides digital customers ex… Read More
2018-05-09 17:01
Recent research from San Francisco-based independent research organization TMR found a significant rise (registration required) in the demand for workplace transformation technology a… Read More
2018-05-09 15:34
My recent experiences with artificial intelligence-powered chatbots, especially those used for customer support, have left me feeling irritated rather than amazed — and I don't think… Read More
2018-05-09 14:37
How should we define the digital workplace? This question comes up often since the term came into common usage almost a decade ago.
There have been many different definitions offered up a… Read More
2018-05-09 13:41
In my ideal company, all employees are ethical hedonists.
Hang on. I’m not advocating a Monday-through-Friday workplace bacchanal.
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2018-05-09 13:15
The Amazon Echo is already being used by major brands to reach their audience in a whole new way. With flash briefings, brands can publish daily content that users can listen to during the… Read More
2018-05-09 12:44
Intelligent content is an approach to the management of content as a business asset that includes content that is modular, structured, reusable, format-free and semantically rich. This, in… Read More
2018-05-09 12:07
In recent years, we’ve all seen huge shifts in how organizations engage with their customers, employees and partners.
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2018-05-08 18:40
Early in the morning on April 12, Pebblebrook Hotel Trust inadvertently posted an initial working draft of a document relating to its first quarter 2018 financial and operating results on i… Read More
2018-05-08 16:39
While customer experience strategies and transformations must include a priority focus on the employee experience, they often don’t. Many companies believe they can improve the custo… Read More
2018-05-08 15:46
Over the past 14 years, Ken Goodlad has seen digital tools shift from playing a supporting role in the workplace to becoming integral to an organization’s success with both its employ… Read More
2018-05-08 14:12
Marketers leverage the power of popular social networks every day to drive traffic, spread brand awareness and engage with their audiences. The likes of Facebook, Instagram, Twitter and Li… Read More
2018-05-08 14:10
Consumer brands have long understood the importance of marketing to people who already use their products.
Continue reading Read More
2018-05-08 13:21
Alexa for Business is already helping companies transform their workplace with intercoms and meeting management features. Now, with the release of Alexa Blueprints — a set of Alexa Sk… Read More
2018-05-07 22:12
The measurements of success for the persons or group responsible for acquiring, installing and maintaining your new modern intranet solution can be very different from stakeholders across… Read More
2018-05-07 16:50
“To win in the marketplace you must first win in the workplace.” ― Doug Conant, former CEO, Campbell Soup Co.
Doug Conant is right. I should know. I work for a winner in… Read More
2018-05-07 15:37
The online world is filled with articles and posts about Digital Disruption (the symptom) and the prescribed cure, Digital Transformation (the magic elixir).
The symptom: In a new… Read More
2018-05-07 14:03
The digital marketing world changes every single day — and yet, the two umbrella terms that encompass the entire digital marketing space remain intact. I’m talking of course ab… Read More
2018-05-07 13:39
An organizational-centric universe depends on an atmosphere of trust, both from employees and customers. The perfect environment — at least in the short-term — is one of blind… Read More
2018-05-07 13:11
As a designer, developer and digital marketer for Mazepress, David Alexander uses personal assistants to handle basic tasks to improve his productivity. Some are quick and simple uses such… Read More
2018-05-07 12:31
The fallout from the Facebook data harvesting scandal continued last week, with the announcement that Cambridge Analytica, the company accused of harvesting data from personal Facebook acco… Read More
2018-05-06 15:04
Many of you reading this aren’t using Flipboard — the news and content aggregation platform — to extend your content marketing reach. Big mistake! Huge! The app has 100 m… Read More
2018-05-04 16:43
Marketing automation provider Marketo announced its acquisition of Bizible during its Marketing Nation Summit customer conference in San Francisco this week, in what it called "it… Read More
2018-05-04 16:06
Facebook held its F8 annual developer conference in San Jose, Caif. this week under the lingering cloud of the Cambridge Analytica data harvesting incident. Mark Zuckerberg a… Read More
2018-05-04 14:35
Liferay Community Edition Portal 7.1 Alpha 1 is now available, which means it’s entering phase two of its beta program focused on reporting and fixing bugs within the software.
Lifer… Read More
2018-05-04 14:14
Even before the Cambridge Analytica/Facebook scandal broke, brands and their customers had rocky relationships. A survey conducted by advertising agency McCann in 2017 revealed that almost… Read More
2018-05-04 13:33
In February, I picked a fight with love at first sight. I blew up the idea that, à la “Jerry Maguire,” you’d recognize your marketing technology match “at hel… Read More
2018-05-04 12:55
Everyone seems to want a piece of Artificial Intelligence (AI) to help improve their organizations and customer experiences. And why not? Gartner reported last week that global business val… Read More
2018-05-04 12:32
Stop me if this sounds familiar: cost overruns and missed deadlines have left you feeling overwhelmed.
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2018-05-03 16:55
I am currently yelling in frustration at the chatbot on the website I am visiting, and it doesn’t seem to care.
Continue reading Read More
2018-05-03 16:54
Balance sheets are not the sole determinants of success for today’s organizations. Leaders envision growing earnings and customer satisfaction while they create greater efficiencies… Read More
2018-05-03 14:55
Some people see agile marketing and digital policies as inherently incompatible. Pardon me for being blunt, but that’s just wrong. Digital policies are exactly the kind of framework… Read More
2018-05-03 14:34
Of all the things I love about attending industry conferences in Las Vegas, cab drivers are close to the top of the list.
Over the years, I’ve learned a lot riding in Vegas cabs.
Co… Read More
2018-05-03 14:27
Six years ago Reputation Rhino bought a block of advertising on a local radio station in New York City to appear anytime throughout the day.
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2018-05-03 13:09
When interviewing potential new employees, you appraise them on multiple levels. Like how they present themselves, what they wear, how they speak and what they say.
Continue reading Read More
2018-05-02 17:26
Kevin Burkhart, vice president of global consulting firm North Highland, once helped a client select a robotic process automation (RPA) application. It was perhaps the easiest business… Read More
2018-05-02 16:40
Even after a successful deployment and a thorough training program, there will always be some employees who struggle to embrace SharePoint for their daily document management tasks. Breaki… Read More
2018-05-02 15:05
There’s a lot of good work being done within organizations to improve staff engagement and to help employees be more productive. The problem is that two different groups — huma… Read More
2018-05-02 13:39
Alexa Skills are slowly but surely transforming, well, pretty much everything. In the corporate world, Alexa for Business is helping enterprises to keep their employees productive at t… Read More
2018-05-02 13:03
There is no one “right” company culture. Different cultures work for different organizations, but one thing is consistent: As an organization grows and evolves, so should its c… Read More
2018-05-02 12:59
Recently Anthony Evans, principal consultant with Computer Design & Integration, was recruited to come in halfway through what should have been a relatively straightforward project.
Con… Read More
2018-05-02 12:01
Recently, I noticed that most of my black leggings were looking like a hot mess. I decided it was time to up my leggings game in general, so I posted on Facebook for recommendations.
Whoa… Read More
2018-05-01 17:13
When it comes to engaging with their customers, companies have many options to choose from, including surveys, net promoter scoring, conferences, user group meetings and social media group… Read More
2018-05-01 16:20
“Efficiency is doing things right; effectiveness is doing the right things.” — Peter Drucker
The demand to deliver successful and sustainable business outcomes with our d… Read More
2018-05-01 14:54
In the same week that Mountain View, Calif.-based Google finally unveiled its new look Gmail, Redmond, Wash.-based Microsoft made a bid to steal Google’s thunder by unveiling a new s… Read More
2018-05-01 14:18
Karen Downs has always been fascinated by human behavior and finding solutions to complex problems. She has tackled both of these challenges on a regular basis in the near-two decades she… Read More
2018-05-01 13:59
If you’re on your way to building your first voice of the customer program, you might be wondering if the entire process actually works.
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2018-05-01 12:59
Digital experience (DX) leaders need to possess a more content-centric and technically-adroit skill set than their peers if they want to be more effective in developing and managing their D… Read More
2018-05-01 12:32
Customer service is more important than ever in our digital age. According to a recent report by PwC, 73 percent of consumers say that customer service drives their purchase decisions, and… Read More
2018-04-30 17:37
AIIM changed its name to the Association for Intelligent Information Management in January of this year.
Continue reading Read More
2018-04-30 16:31
As they assess the fallout of Facebook’s Cambridge Analytica difficulties and prepare for the European Union’s General Data Protection Regulation (GDPR), data analytics practit… Read More
2018-04-30 14:33
Our expectations for good customer experience are changing. Or are they? All we have ever really expected is to be recognized, treated respectfully and served efficiently.
In the past, de… Read More
2018-04-30 13:49
The web gives power to people that historically was almost exclusively the domain of organizations. Yes, down through history we’ve had people-driven revolutions at points where the… Read More
2018-04-30 13:22
How do your customers really feel about your company?
To find out, you could train employees to ask for feedback after each transaction, then feed those responses into a database. You coul… Read More
2018-04-30 12:40
Publishing and promoting content on Facebook, LinkedIn and Instagram is commonplace. But the social media world is far broader than the networks marketers most commonly use. Flipboard… Read More
2018-04-30 11:55
Anyone with a few years in corporate under their belt has heard this tale before.
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2018-04-29 15:03
So, we have a laundry list of expectations from SharePoint 2019 and Microsoft has set out to meet (most) of our demands. Tune in below to read what topped company's wishlists.
Continue rea… Read More
2018-04-27 19:19
Enterprise content management (ECM) might be dead as a market segment, but the pace of innovation and change within the content management industry has been dramatic.
Continue reading Read More
2018-04-27 17:25
Gartner projects the global business value derived from artificial intelligence (AI) will total $1.2 trillion this year. This marks an increase of 70 percent from 2017, the Stamford, Conn… Read More
2018-04-27 16:48
I’m on a five-hour flight to Houston from a large, east coast financial services client where I facilitated a workshop on collaboration, and my biggest takeaway is “forget abou… Read More
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