2018-04-05 16:56
Artificial intelligence has been making its way into the workplace for a few years now, whether in the form of AI-driven search platforms, rudimentary chatbots or voice-enabled assistants… Read More
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“All Hands†meetings have historically enabled large organizations to communicate key information in a timely and effective manner. New tools now bring these benefits to virtually any organization. An updated review is available at CMS WiRE.
2018-04-05 16:34
Companies continue to adopt Agile methods for all kinds of software development, including development of enterprise systems, mobile apps and websites. Agile promises faster and more frequ… Read More
2018-04-05 13:41
Facebook's privacy-first campaign, after the Cambridge Analytica data scandal, surges on as the social media giant is making privacy settings easier to find. Erin Egan, vice presi… Read More
2018-04-05 13:08
Choosing a web hosting company is a vital phase in the launch of any digital project.
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2018-04-05 13:02
Social media, texting and email are replacing face-to-face conversations, and people are more isolated than ever. This affects our health, our personal lives and our work. We know it, but… Read More
2018-04-05 12:32
With the EU’s General Data Protection Regulation (GDPR) set to go into effect in May, marketing organizations now need to adjust to a “new normal” — a reality in wh… Read More
2018-04-05 12:01
The modern connected customer has completely redefined the relationship between brands and consumers.
People now use dozens of digital and physical touchpoints during their path to… Read More
2018-04-04 18:11
One in three US workers are ready to quit their jobs because of poor workplace communication, according to recent research from San Bruno, Calif.-based Dynamic Signal. The research als… Read More
2018-04-04 15:11
Everyone wants to know how to collaborate more effectively. Hardcore agile practitioners would argue for everyone to sit together in the same room. However, as you move away from the world… Read More
2018-04-04 15:11
With platforms like Facebook, Instagram and LinkedIn dominating B2C and B2B marketing strategies, marketers may be tempted to put their Pinterest marketing strategies on the back burn… Read More
2018-04-04 14:16
Artificial Intelligence is top of mind for most technology leaders these days and as a result the competition for employees with an AI skillset is high.
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2018-04-04 13:34
Imagine you wanted to write an application for a design studio that was capable of creating amazingly realistic 3-D previews of the interiors of restaurants.
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2018-04-04 12:01
My Saturday mornings used to be full of artificial intelligence.
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2018-04-03 17:59
ShipMonk, an ecommerce fulfilment provider, is no stranger to robotics and automation. It uses these technologies to reduce its picking and packing times and to drive revenues, CEO Jan Bed… Read More
2018-04-03 15:06
Great digital workplaces are making an impact. Leading organizations such as BNY Mellon, Verizon and Vodafone — winner and runners up, respectively, in the 2017 Digital Workplace of… Read More
2018-04-03 15:05
Sometimes we get so far ahead of ourselves with the promise of emerging technologies that we forget the most basic of all rules: You gotta learn to crawl before you can walk.
Continue read… Read More
2018-04-03 14:07
Recruiting and retaining a company's best employees has always been a challenge. But in a job market that is this tight and when digital transformation is an imperative, it quickly becomes… Read More
2018-04-03 13:02
Customer experience (CX) is well understood and widely practiced by now. Most consumer-oriented businesses have launched CX initiatives as part of a wider strategy. Many have permanent cus… Read More
2018-04-03 12:51
How does a company like Veeva Systems, with 2500 employees globally and looking to expand to 10,000, handle the differing privacy regulations around the world? This is how, said Ashley… Read More
2018-04-03 12:32
Blockchains could store up to 10 percent of our global GDP in the future, upwards of $8 trillion. Some proclaim it the new “internet of value.” Yet others predict its demise, p… Read More
2018-04-02 17:26
DNN released version 9.2 of its DNN Platform, which includes updates such as "Prompt," a command-line interface for managing a DNN site, as well as a storage connector for Azure. Prompt wa… Read More
2018-04-02 16:59
What if you could reduce your support costs and drastically improve your overall customer experience at the same time? New customer support technology has made it simpler to automate and e… Read More
2018-04-02 14:44
Intranet managers go to great lengths to implement new intranet platforms. Working under tight budget constraints, they have pour hours into gathering insights from end users and researchi… Read More
2018-04-02 14:39
If anyone had any doubts that Facebook was smarting after revelations that Cambridge Analytica, the UK based consulting firm that uses data mining, data brokerage, and data analysis in ele… Read More
2018-04-02 14:19
Back in May of 2016, when artificial intelligence was coming into its own, I looked at how it was starting to reshape the business world. As a business enabler, artificial intelligence (AI)… Read More
2018-04-02 13:40
The transitions between 1G, 2G, 3G and then 4G were all well received by consumers — the difference each transition made to the speed experienced by the end user was palpable.
Contin… Read More
2018-04-02 13:17
The recent Facebook personal data controversary raises two questions: How much is our privacy worth to us? How much is our convenience worth to us? It seems that we value convenience much… Read More
2018-04-01 15:03
With more content flooding the web every day, publishers have turned to search engine optimization tools to try and get a leg up on the competition. We identify seven of these tools you sh… Read More
2018-03-30 19:58
Gartner released its first Magic Quadrant for Content Marketing Platforms (fee charged) March 27. The Stamford, Conn.-based research firm named NewsCred, Kapost, Contently and Percolat… Read More
2018-03-30 18:58
Workday announced a partnership with San Francisco-based Slack this week, and is also “actively partnering” with Google, Microsoft and Facebook. The Slack partnership… Read More
2018-03-30 17:28
Privacy by design is at the heart of the European Union’s forthcoming General Data Protection Regulation (GDPR), and for good reason.
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2018-03-30 16:40
We've all heard the call to deliver data-driven customer experiences, but what does this look like in practice?
Brands aspire to a common goal: to use data to gain an understanding of cus… Read More
2018-03-30 14:35
User experience (UX) design is the process of building relationships between products and prospects or customers through a digital or physical experience that involves engineering, marketin… Read More
2018-03-30 14:22
A few months back, Gartner released its CMO Spend Survey 2017-2018 (registration required), which showed marketing budgets slipped from 12.1 percent in 2016 to 11.3 percent in 2017. T… Read More
2018-03-30 13:29
Digital transformation is a fact of every business today. While the transformation of business has been well documented, it is less clear how technology, and what technologies are going to… Read More
2018-03-29 19:24
It's pretty easy to distinguish the marketing content from the technical content on most websites. On the one hand, you’ve got the attractive, personalized home page with clear calls… Read More
2018-03-29 17:47
Chat apps are everywhere in the enterprise, and rightfully so. Email is inefficient, nobody (unfortunately) answers the phone anymore, and teams are looking for ways to get work done faste… Read More
2018-03-29 16:25
Unemployment rates are at an all-time low and qualified talent is at a premium. In the world of recruiting, we call this a candidate-driven market.
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2018-03-29 15:20
Over 40,000 customers, partners and analysts gathered in Las Vegas last week to attend IBM Think. Think showcased the scale and breadth of the company, with news announced in major areas i… Read More
2018-03-29 15:13
Every day companies collect data from multiple sources like customers, vendors, or tax, legislative and other reporting bodies. In fact, by 2020 IBM estimates that 43 trillion gigabytes of… Read More
2018-03-29 13:23
Talk to any C-Suite executive about the Internet of Things (IoT) and they think opportunity, business success or, with executives that are already familiar with the IoT, security. Ev… Read More
2018-03-28 17:47
“In God we trust, all others must bring data.”
— often attributed to W. Edwards Deming
Data is the foundation for all that organizations do in business and how they int… Read More
2018-03-28 16:51
Depending on whom you believe, cloud computing goes back as far as the early 1960s, with J.C.R. Licklider and the introduction of the Advanced Research Projects Agency Network (a.k.a.
Cont… Read More
2018-03-28 16:23
What do data security and scalable online moderation have in common? Both are plaguing Facebook right now, and both indicate a profound milestone in the evolution of the Information Age… Read More
2018-03-28 14:25
There are a number of methods and tools to onboard a new employee. You might use Slack, an Excel spreadsheet, a content collaboration tool like Box, Dropbox or Egnyte or even a project man… Read More
2018-03-28 13:59
As marketers today, we’re in a rough spot. Consumers have little tolerance for us, so our programs are less impactful than ever before (according to the Data & Marketing Associati… Read More
2018-03-28 13:26
Publishing content at scale is a painstaking task, even when it’s a labor of love.
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2018-03-27 18:25
Intranets are "an integral component of an organization’s information technology infrastructure," according to research firm International Data Corporation (IDC). Intranets "enable b… Read More
2018-03-27 18:02
Every business feels the pressure to adopt business intelligence, but many are struggling with how and where to best incorporate data scientists and analysts into their teams. No one compa… Read More
2018-03-27 16:14
Microsoft has officially released SharePoint hub sites and is gradually rolling them out to Office 365 customers — but what's all the hub-bub about?
Hub sites were first announced at… Read More
2018-03-27 15:47
Modern companies must stay ahead of the technological curve for continued success.
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2018-03-27 14:38
If one of the pillars of a digital workplace is digital tools and technologies, the other is digital talent and skillsets that enable organizations to implement digital initiatives.
Contin… Read More
2018-03-27 12:57
Real-time collaboration in the enterprise sometimes leads to real-time headaches. Collaboration tool provider RingCentral released a survey this month of 2,000 knowledge workers that found… Read More
2018-03-27 12:31
There will always be marketing. It is possible to have client privacy coexist with powerful digital marketing systems. But the GDPR will significantly change the way many marketers do busi… Read More
2018-03-26 19:53
Within your organization, you have already accumulated and are continuing to amass a potential treasure trove of information about your customers.
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2018-03-26 17:56
Traditional retailers have gone through a rough patch recently. Some of our most beloved stores have closed or are in the process of closing their doors forever. As is the case in any indus… Read More
2018-03-26 17:14
Office 365 is an ever-changing ecosystem of tools designed to address all kinds of business needs. The tools and services help us stay organized, communicate, automate tasks and more.
Cont… Read More
2018-03-26 15:35
If you’re not already well on your way to GDPR compliance, it’s unlikely you’ll be fully compliant by May 25. But, according to the statistics reported in our first articl… Read More
2018-03-26 15:31
Digital marketing agencies aren’t going anywhere. The top 100 digital agencies — which include digital marketing, design and build, and technical and creative agencies &mda&helli…Read More
2018-03-26 14:59
If your business is considering migrating to a digital workplace model, having the right productivity and collaboration tools can make all the difference in making the transition a smooth… Read More
2018-03-25 15:03
In a world filled with data, it’s sometimes hard to determine which metrics you should focus on. We asked digital marketers to share their top 10 metrics in Google Analytics to give… Read More
2018-03-23 20:22
After months of waiting, Microsoft has announced that the new SharePoint Hub Sites intranet feature will be available to Office 365 subscribers by the end of this month.
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2018-03-23 18:54
How do you move from operating as a large, dispersed marketing staff working on long-duration campaigns, to a nimble marketing team focused on a well-defined deliverable? Furthermore, how… Read More
2018-03-23 18:53
IBM unveiled IBM Watson Assistant this week at its IBM Think 2018 conference in Las Vegas. The smart enterprise assistant combines artificial intelligence (AI), cloud comput… Read More
2018-03-23 17:04
Where should organizations get started with digital literacy? What skills do they need to foster in the workforce? For practitioners trying to come to grips with the digital skills challen… Read More
2018-03-23 14:36
We looked at the broad implications of the GDPR in our previous article, but it takes a deeper understanding to become truly GDPR compliant. This article provides additional information on… Read More
2018-03-23 13:48
If content engagement is falling across social networks and organizations are finding it increasingly difficult to create content that will result in better customer experiences and better… Read More
2018-03-23 12:53
Marketers who run Facebook campaigns should be transparent about customer data collection practices, reassess their relationships with third-party Facebook data partners and perhaps even di… Read More
2018-03-22 18:54
When the world opens for business on May 25, 2018, the European Union’s General Data Privacy Regulation will be in effect, permanently changing the way businesses around the world co… Read More
2018-03-22 18:49
Business leaders often define customer centricity as “making decisions with the customer in mind.” But thoughts of the customer alone aren’t enough to truly transform cus… Read More
2018-03-22 17:10
Consultants get a bad rap: out for their own gain, focused on billable hours rather than client value, willing to take on any project for a dollar (no matter how impossible to deliver), an… Read More
2018-03-22 16:10
We now live in a self-learning era. In our digital economy, the most successful companies know how to harness their data and learn from it.
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2018-03-22 14:58
In a recent exploration of the issues behind the fall off in content engagemen t on social media over the past three years, it also became clear that enterprises are struggling to manage in… Read More
2018-03-22 14:54
We face increased competition for our attention at home and in the workplace, and this is cause for concern. Increased use of addictive technology makes it hard for us to focus for extende… Read More
2018-03-22 13:32
YouTube has been around since 2004, and the art of YouTube marketing is spreading from industry to industry at a more rapid rate every year. According to YouTube itself, YouTube on mobile a… Read More
2018-03-21 18:57
It pays to be a data scientist, and not just financially. Data scientists have the best jobs according to Glassdoor’s 50 Best Jobs in America for 2018 report, which marks the th… Read More
2018-03-21 17:35
Like it or not, we need to figure out how to talk about GDPR.
I've been racking my brain trying to figure out how to make it fun.
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2018-03-21 16:16
In the digital workplace, having access to a tool doesn't always translate into taking full advantage of its power. This is often the case with SharePoint.
A quick observation of companie… Read More
2018-03-21 14:47
People often ask me what they should look for when choosing a CMS. Different systems fit different needs, so here are some important factors to consider when deciding if a solution meets yo… Read More
2018-03-21 14:07
While your organization spends time and energy (hopefully) building great experiences for your employees, don’t forget about those walking out your door. Exit interviews can serve up… Read More
2018-03-21 12:41
Google Analytics (GA) is a powerful set of tools that can help you identify who’s coming to your website, the devices they’re using, the pages they visit, and so much more. It c… Read More
2018-03-20 18:26
Over the past few years, the digital transformation of the workplace has picked up pace and changed the way businesses are run. The advent and subsequent growth of fast and reliable commun… Read More
2018-03-20 17:02
Once upon a time, a digital fairy lived in a countryside cottage. Her name was Deirdre and she earned her keep running an online bakery.
Deirdre baked the most scrumptious pastries… Read More
2018-03-20 15:56
It should be abundantly clear by now that unless they offer great content, organizations are not going to be able to engage with clients through social media. Recently, we saw that content… Read More
2018-03-20 15:38
Gallup's State of the American Workplace has become a bellwether on where organizations are with employee engagement. In 2012, the survey illustrated our collective failure… Read More
2018-03-20 13:33
Data is the new oil, but countries like Venezuela have plenty of oil but cannot get it out of the ground. What good is oil if you can’t use it?
That, in essence, is the data m… Read More
2018-03-20 13:29
Since digital has become a thing, companies have tried to be successful at merging the digital world with the physical one. It doesn't always work and yet neither are going away… Read More
2018-03-20 12:32
Brad Grissom is typical of a growing number of digital workplace leaders, who are able to draw on a combination of well-honed business and IT skills.
“Line of business departments n… Read More
2018-03-19 14:53
So it turns out that the voice of your customer is pretty darn important. Gartner found that 95 percent of companies regularly listen to their customer’s feedback, and yet rather… Read More
2018-03-19 14:08
The way we work has changed substantially. With remote workers, distributed teams, flex scheduling and disconnected work groups, the teams that drive innovation and productivity show littl… Read More
2018-03-19 13:23
“The problem with customer satisfaction surveys,” a sales manager once told me, “is that they don’t predict future behavior. We’ve found that customers who ar… Read More
2018-03-19 13:16
When you’re creating content for your website, you want people to read and engage with your content. Ultimately, we as content creators want readers to convert in some way and perhap… Read More
2018-03-19 13:02
A few years ago, my friend Rich Schwerin invited me to a content strategy meetup he co-organized. The group met in Mountain View, Calif., a 35-minute drive from my home. After attending Ric… Read More
2018-03-19 12:32
May 25 represents a sort of D-Day for global brands. That’s the day the European Union’s General Data Protection Regulation (GDPR) goes into effect.
And when that happens… Read More
2018-03-18 15:03
Your human resources department might be looking to introduce some artificial intelligence into their processes, but one thing they should keep in mind if they do: transparency is key to g… Read More
2018-03-16 22:48
Algolia, which provides hosted search and discovery for websites and mobile apps, has announced that it has the technology behind SeaUrchin.IO. The acquired capabilities include real-time s… Read More
2018-03-16 18:11
Microsoft Teams marked its first anniversary this week and to celebrate, Redmond, Wash.-based Microsoft added a number of new features, the most interesting being a Cortana integration and… Read More
2018-03-16 16:42
Here's a paradox for you: although the majority of enterprise intranets are built on SharePoint, SharePoint historically has had few built-in features that perform basic intranet functions… Read More
2018-03-16 16:32
Gone are the days when CEOs were celebrated for trusting their gut.
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2018-03-16 15:09
For two weeks last month, some of the world’s premier athletes came together in Pyeongchang, South Korea to take part in the 2018 Winter Olympics.
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