2017-10-19 14:05
BOSTON — Acquia Engage this week was no exception to the usual excitement and hype that is typically packaged with vendor technology conferences. Don't get us wrong. The Acquia produc… Read More
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“All Hands†meetings have historically enabled large organizations to communicate key information in a timely and effective manner. New tools now bring these benefits to virtually any organization. An updated review is available at CMS WiRE.
2017-10-19 13:34
CMSWire's third annual DX Summit is a month away. CMSWire is returning to the Radisson Blu Aqua in Chicago Nov. 13 to 15 for a deep dive into next-generation digital experiences.
Haven't p… Read More
2017-10-18 20:24
Conference keynotes usually open with familiar, high energy tunes to wake early morning audiences up and get them primed for the announcements to come. Think James Brown's "I Feel Good" or… Read More
2017-10-18 19:38
Intranets long ago shed their reputation as a mere document repository. Instead, they now satisfy employees craving for a centralized communication tool that offers both an information por… Read More
2017-10-18 16:09
When the General Data Protection Regulation (GDPR) goes into effect in May 2018, any organization doing business with EU citizens will be impacted.
The regulation sets out a number of req… Read More
2017-10-18 15:48
By now, you know the imperative to master digital customer experience.
Analysts and leaders in the space agree: customer experience is the key battleground.
But if the commit… Read More
2017-10-18 13:33
Sitecore kicked off its four-day Symposium in Las Vegas on Monday, with an extensive keynote outlining the company’s roadmap and its newest creations — namely Sitecore Experien… Read More
2017-10-17 19:12
With the EU's General Data Protection Regulation (GDPR) scheduled to come into force next May, information management vendor Gimmal is upgrading its flagship solution, Workplace Compliance… Read More
2017-10-17 18:18
Digital workplaces give employees the freedom to roam and work freely, which can, in turn, strengthen the company.
A study published by the Digital Workplace Group, for example, indi… Read More
2017-10-17 17:30
Nintex has deepened its partnership with Box by introducing a new workflow app that improves Box cloud content management capabilities.
In a statement from the Bellevue, Wash.-based workfl… Read More
2017-10-17 16:57
BOSTON — Acquia, a Boston-based provider of digital experience technology, has embarked on what it calls its "most aggressive product launch" and continues to embrace its open-source… Read More
2017-10-17 16:01
Forrester Research senior analyst Cinny Little is perfectly positioned to keep up with the ever-increasing speed at which both technology and customer behavior change.
Continue reading Read More
2017-10-17 15:40
Tech evangelist Robert Scoble strode onto the stage at &THEN conference, and shared his excitement over the fact that his iPhone had more sophisticated features than a video camera he… Read More
2017-10-17 14:31
Bot backlash is upon us. On Facebook, where companies once raced to implement time-saving bots, failure rates are reported to have hit 70 percent.
Only three in 10 interac… Read More
2017-10-17 14:11
Working in data marketing, you’ve likely heard all about getting to know your customers.
Continue reading Read More
2017-10-17 13:58
The world is facing a crisis in traditional trust. And that’s a good thing. Traditional trust has facilitated a type of god-like leadership and management model based on hierarchy and… Read More
2017-10-16 13:31
Machine learning has come a long way in the last couple of decades, but it hasn’t come far as people sometimes imagine. Rather than AI taking over processes completely, it is helping… Read More
2017-10-16 13:01
Organizations that break through monolithic technologies, architectures and processes and embrace agile, microservices-based strategies will be better served delivering solid digital cu… Read More
2017-10-16 12:31
For many marketers, user-generated content (UGC) is a dream come true — and it’s not hard to understand why. One reason is obvious: Free content frees up time and dollars for ot… Read More
2017-10-16 12:00
It was 2001 and I’d picked a terrible time to pivot my firm, Step Two, from being a software development company to a pure-play consultancy. It was just after the dot-com crash and w… Read More
2017-10-15 15:04
Experts say that laughter is associated with a range of benefits including: lower blood pressure, reduced stress hormone levels, triggering the release of hormones, producing a general sen… Read More
2017-10-13 18:08
The Dutch Data Protection Authority (DPA) has accused Microsoft of breaching Dutch law by harvesting data of those who use its Windows 10 operating system.
In a statement issued Oct. 13th… Read More
2017-10-13 17:23
Customer experience initiatives are getting stuck with quite a few weighty labels lately: next key battleground, primary competitive differentiator, table stakes. And momentum for this top… Read More
2017-10-13 16:16
The journey of entrepreneurship has a way of cultivating its travelers. In some cases though, that journey is as physical as it is professional.
Sadek Drobi, the founder of headless CMS Pr… Read More
2017-10-13 15:39
At a time when employee engagement is at an all-time low, businesses are scrambling to boost engagement, motivate employees and improve poor retention rates.
Continue reading Read More
2017-10-13 15:24
San Francisco-based Box concluded its annual conference yesterday, following three days of upgrade announcements and significant releases. One of those releases — Skills — … Read More
2017-10-13 12:30
Recently I’ve been reflecting on why it’s so difficult to develop simple solutions — simple in the context of helping our users, clients and customers easily process… Read More
2017-10-13 12:00
LinkedIn, the Mountain View, Calif.-based professional networking service, announced this week new Sales Navigator features including an integration between Sales Navigator and LinkedIn Cam… Read More
2017-10-12 18:12
The intranet has long given us an access point to tools, content and people, proudly standing as the centerpiece of an organization's internal functions. Yet this position as the go-t… Read More
2017-10-12 16:26
Professional artists and designers intuitively know the value of the invisible. The so-called “negative space” that surrounds objects and typefaces — whether in fine art… Read More
2017-10-12 14:54
Chicago-based Aprimo introduced an automated, artificial intelligence-driven tagging to its digital asset management (DAM) solution this week. The company also introduced new connectors to… Read More
2017-10-12 13:34
We live at a time when customers are increasingly powerful — and fickle.
As a result, tracking customer journeys, taking insights from those journeys and developing digital experien… Read More
2017-10-12 12:01
Chicago-based ButterCMS is a headless content management system that comes with either a bundled or standalone headless blog engine.
Originally built as an alternative to WordPress as a bl… Read More
2017-10-12 11:31
In last year's Magic Quadrant for Enterprise Content Management (ECM), Gartner analysts and authors Karen A.
Continue reading Read More
2017-10-11 18:28
The dust hasn’t completely settled on the OpenText Documentum acquisition, but the initial shock has worn off.
Any of my clients currently on Documentum are now focusing on the… Read More
2017-10-11 17:08
When we think about transformation, we think change. Consider societal shifts over the years: television, email, smartphones and the list goes on. When these technologies were first introd… Read More
2017-10-11 16:59
San Francisco-based Box has just unveiled Skills and the related SDK, Skills Kit. With these new offerings, organizations and developers now have the ability to pull insights from their ma… Read More
2017-10-11 15:32
Are marketing technology vendors invested in compliance readiness for the General Data Protection Rule (GDPR)? Or have they taken the casual, toss-up-a-few-blog-posts kinda approach? T… Read More
2017-10-11 15:18
LAS VEGAS — Fourteen thousand data enthusiasts descended on Tableau Conference 2017 in Las Vegas this week to grow their wrangling skills, engage with Tableau Zen Masters and compete… Read More
2017-10-11 15:02
CMSWire's third annual DX Summit is a month away.
CMSWire is returning to the Radisson Blu Aqua in Chicago Nov. 13 to 15 for a deep dive into next-generation digital experiences.
Con… Read More
2017-10-11 11:00
Qubit, the London-based personalization technology vendor, today unveiled Qubit Aura, a product discovery solution for the mobile web.
Continue reading Read More
2017-10-10 18:45
Digital tools have made us more efficient — there's nothing particularly groundbreaking in that statement.
Yet when we dissect the impact technology has had on our personal an… Read More
2017-10-10 18:00
As machine learning algorithms are increasingly embedded in today's analytics applications, this offspring of artificial intelligence is grabbing headlines.
In reality, ho… Read More
2017-10-10 16:49
Aleksander Farstad’s passion is building and growing companies, and to him, that means the people.
“The most important success factor in any business is people,” Farstad… Read More
2017-10-10 15:58
This morning Gigya unveiled Enterprise Preference Manager, a new product aimed at helping brands reestablish consumer trust while at the same time maintaining compliance with forthcoming dat… Read More
2017-10-10 15:22
If your business still using a Google Enterprise Search Appliance (ESA), the clock is ticking on finding a search platform replacement.
Many alternate platforms are of course availab… Read More
2017-10-10 13:00
Salesforce has launched a new product, Salesforce IoT Explorer Edition. The platform is designed for companies to harness and then integrate internet of thing (IoT) operations data with th… Read More
2017-10-09 18:53
Marketing technology vendors face a "multi-faceted" challenge to ensure their personal-data-gathering systems comply with the European Union’s General Data Protection Rule (GDPR).
Sp… Read More
2017-10-09 17:49
Many organizations have improved by leaps and bounds in optimizing their digital workplace experience for mobile devices.
Continue reading Read More
2017-10-09 16:24
What is up with email marketing right now?
Have you noticed the “whiny toddler” emails you’re getting lately? The insistent subject lines, the aggressive, wheedling tone… Read More
2017-10-09 16:00
Live chat solutions are allowing companies to provide real-time customer service to their users— whether they want help, more information or somebody to complain to.
In fact, 44 per… Read More
2017-10-09 14:49
Companies today have become well aware of the critical impact customer experience has on their profitability and business performance, putting in place ongoing efforts to improve those CX… Read More
2017-10-09 14:11
Daisy Hernandez's official title is global VP of product management for SAP Jam Collaboration — in other words, her job ultimately is to sell software. But ask Hernandez about the st… Read More
2017-10-09 13:29
Whenever you find organizations behaving badly you can nearly always find a series of metrics driving that bad behavior.
The Irish Police (Garda) have been under intense scrutiny recentl… Read More
2017-10-08 15:58
Do you ever wish you had psychic abilities to determine future industry and market trends? Me too.
Unfortunately, I don't possess the ability.
But reading up on last week's b… Read More
2017-10-06 19:39
Slack continued its efforts this week to gain traction in the enterprise, announcing a new partnership with Redwood City, Calif.-based Oracle.
The partnership links Slack with Oracle&rsquo&helli…Read More
2017-10-06 17:44
In a world overflowing with content, tools and information, it’s easy to lose sight of the big picture — especially when that big picture comprises so many moving parts.
A mod… Read More
2017-10-06 16:43
Artificial intelligence (AI) might evolve to the point where humans are no longer in control.
Facebook was recently forced to shut down an experiment after two artificial intelligence pro… Read More
2017-10-06 16:30
Remember when Amazon introduced subscriptions for consumer good items like toothpaste and paper towels? SAP Hybris co-founder, president and tech entrepreneur Carsten Thoma does, because t… Read More
2017-10-06 15:40
Content management systems (CMS) are heading into the cloud, with promises of being faster, better, cheaper.
Continue reading Read More
2017-10-06 13:39
BOSTON — Organizations striving to deliver exceptional digital customer experiences often forget to clean up their own house first.
In other words, you can’t be customer-centri… Read More
2017-10-05 21:54
Think your company is far along in its digital transformation progress? If you're like many companies, you're probably kidding yourself.
Continue reading Read More
2017-10-05 19:26
GraphCMS is a cloud-based headless content management system based on GraphQL — a query language for APIs that’s used and open sourced by Facebook.
Like all headless content ma… Read More
2017-10-05 17:56
BOSTON — As the leaves in this New England city change colors and meet their demise, discussions of artificial intelligence and its practical application in marketing remain very much… Read More
2017-10-05 17:15
At some point in my career I reached an inflection point, when the technology I used at home surpassed the technology I used at work.
I don't know exactly when it happened.
Continue… Read More
2017-10-05 16:29
In today’s hyper-connected world, marketers must work tirelessly to avoid or manage associations with current events or risk potentially alienating their customers.
Continue reading… Read More
2017-10-05 14:55
Microsoft has had a long and complicated relationship with ecommerce in general and with its ecommerce vendor, Digital River, in particular.
Microsoft's ecommerce history started wi… Read More
2017-10-05 13:43
New York City-based Sprinklr has announced a major upgrade to its Experience Cloud (EC).
The upgrade, which consists of the general availability of eight new integrated products, complete… Read More
2017-10-05 12:51
Demandbase updated its B2B account-based marketing (ABM) play today with the launch of a re-architected ABM platform that combines targeting, engagement and conversion solutions in one.
W… Read More
2017-10-04 19:17
A digital workplace can afford employees freedom and flexibility in ways never before possible — but it can also open the floodgates of information unlike anything we've ever seen.
C… Read More
2017-10-04 17:33
The following statement may surprise many: there's much to learn from Comcast’s customer experience team.
Continue reading Read More
2017-10-04 16:22
Enterprises have had a love/hate relationship with their intranets for more than two decades.
An intranet is often labeled an information hub, but in most cases the interface and th… Read More
2017-10-04 16:04
When you provide a great digital experience to each customer, you’ve not only likely won their immediate business (and perhaps that of their social circle), but you've also begun to… Read More
2017-10-04 15:14
Jeremy Epstein likened his wait for blockchain to enter the marketing industry to this: he's sitting in a stadium waiting for a football game to begin. He’s got a ticket that says th… Read More
2017-10-04 15:04
Mark your calendars: CMSWire's DX Summit is almost here.
CMSWire is returning to the Radisson Blu Aqua in Chicago Nov. 13 to 15 for our third annual DX Summit, a deep dive into next-g… Read More
2017-10-04 14:34
Selecting the right technology is a daunting prospect. No one likes going through the procurement process, so people are understandably looking for any advice to help them make their decisi… Read More
2017-10-03 18:42
The best mystery novels rely on surprise plot twists to keep the reader hooked through the end of the story. Some of our favorite movies use misdirection and surprise endings to entertain… Read More
2017-10-03 17:27
The High Court in Ireland is asking Europe’s top court, the European Court of Justice (ECJ), to decide whether EU countries should outlaw the way Facebook, and other US tech companie… Read More
2017-10-03 16:43
BOSTON — Marketing technology is getting real. Or, more specifically, marketing technologists are getting real.
Real, as in marketing technologist has become a recognized profession… Read More
2017-10-03 15:50
The upward trajectory of ecommerce parallels the growth of the world wide web, and more growth is in the forecast.
Worldwide retail ecommerce sales are predicted to rise 23.2 percent… Read More
2017-10-03 15:14
Whatever you do, don't ask your employees to "think outside the box."
Forty-seven percent of respondents in "The State of Enterprise Work" called that phrase the most overused in the work… Read More
2017-10-03 12:31
Brad Dunn has been a storyteller for much of his career, whether working in advertising, digital marketing, improvisation, filmmaking, game design or stage directing. He’s used a com… Read More
2017-10-02 19:25
When we explore technology “eras,” it’s tempting to get lost in the minutia of years gone by. So much has changed.
With digital asset management (DAM), we need to l… Read More
2017-10-02 18:31
Anyone who's opened a brokerage account, managed an issue with the tax collector or was admitted to a hospital knows the frustration of the waiting game.
The level of complexity in regula… Read More
2017-10-02 18:17
Forrester researchers say the debate between “best-of-breed versus native functionality” in digital experience software is over.
Native solutions won.
Analysts at the Cambridg… Read More
2017-10-02 16:59
Pimcore teased the launch of its latest update, Pimcore 5, in September's open source wrap up.
True to its word, the company release Pimcore 5 last month during its Partner Conferenc… Read More
2016-06-21 05:44
Pierre DeBois is the founder of Gary, Ind.-based Zimana, a small business digital analytics consultancy. His goal is to help companies optimize their campaigns and operations through a stra… Read More
2016-03-29 19:31
Big data, smart data, call it what you will, it's time we face a timeless truth: Machine readable data from heterogeneous sources is only valuable if it can be understood.
Continue reading… Read More
2016-03-28 16:19
Five days ago Dell announced a strategic digital experience investment — and boasted that it underscored the company's "commitment to supporting customers in their digital journey."… Read More
2016-02-25 16:07
Collaboration within medium and large organizations typically falls under a pull model: collaborating to pull knowledge out of the network to get a job done. Simple, basic collaboration, o… Read More
2016-02-01 16:52
It’s 2020 and you get home from work one evening to discover an angry group of neighbors crowded at your apartment door. Inside, your landlady and a team of firemen are attempting to… Read More
2016-01-28 16:36
Marketers, let's get one thing straight: You do not have a right to your customer’s iPhone notifications.
You don’t have a right to their email inbox.
Not to thei… Read More
2016-01-14 16:22
A few trends emerged in the web content management space in 2015 that I think will have meaningful impact in 2016 and the years to come.
1.
Continue reading Read More
2015-12-08 16:09
In November, Contently unveiled Marriott’s internal media machine, located in the hotel company's Bethesda, Md. office.
Over the last two years, Marriott has diligently hired aw… Read More
2015-12-08 15:02
The fundamental nature of work is changing. According to a report by Intuit, 40 percent of Americans could be contingent workers by 2020.
Continue reading Read More
2015-10-20 16:36
It’s been over five years since Steve Ballmer said Microsoft was “all in” with the cloud. And Microsoft’s transformation in that time — from a software and ser… Read More
2015-08-12 15:27
The concept of the “super-team” is the heart and soul of countless comic books and movies: a unique group of individuals that come together, despite their different backgrounds… Read More
2015-07-28 17:24
Solutions, engagement, productivity, collaboration. The marketing language surrounding enterprise IT software comes with its very own jargon, and the word "collaboration" in particular is o… Read More
2015-07-24 17:14
A traffic increase on your site — cause for celebration, right? Most businesses read increased traffic as a sign of a brand's visibility and relevance. However, according to the Wall… Read More
2015-07-20 15:51
CMOs and marketing leaders struggle daily to answer the questions, “Why did this customer buy? What specific events and interactions led to a conversion?”
While it’s fai… Read More
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