It’s event day.
You’re in the midst of a hundred things going on right now.
“We’re out of toilet paper in restroom 106-A,” comes over the radio.
Then, you hear another call. “We need a wheelchair for a lady in Section 256 row 6 seat 12.”
It’s one after another.
You’re doing great too.
Your team is using the incident management and request tracking software seamlessly. They’re a big part of the unified solution you use.
But, now it’s late into the event, and you forgot to reverse the escalators.
“Oh no, the escalators,” you shout as you hustle to tackle this series of tasks.
Why do these tasks always slip through the cracks?
It’s because you’re still writing them down, and relying on your working memory – to remember them!
You’ve got to stop, right? And, you can.