You want to ensure your organization is in the best position to optimize its data. You spent months or even years finding the right data Solution provider to work with. The solution is user-friendly and is designed to give you the information you need to capitalize on opportunities. You have done everything right and are excited to sit back and wait for your team to reap the benefits of your investment. There’s just one problem: no one is using the solution.
Low, or non-adoption often has little to do with how valuable a solution is, and everything to do with how valuable it is perceived to be. Potential users want to know if their valuable time is best spent learning yet another system.
The key to adoption across an organization is for each individual to see the benefit a solution can provide to them, as well as how to derive benefit from the solution. This is where the right kind of Training makes all the difference.
How training helps:
- Training explains the WIIFM. Users may wonder if a new solution will benefit them or if things are changing for the sake of change. Effective training sessions will arm users with information on how to derive the most value from the solution to truly understand “what’s in it for me”.
- Training provides an opportunity to work through real-life examples in a safe environment. Participants can ask questions (remember, there are no bad questions), and build confidence performing tasks they will need to complete on-the-job.
- Training fosters collaboration within your organization. Some of the most valuable parts of training are not included in the handouts. Training provides the perfect opportunity for experienced associates to offer guidance to less-seasoned associates. This is where best demonstrated practices are shared and valuable ideas are generated.
The purpose of training is to change behaviour. The right kind of training provides users with the motivation to change, the confidence and knowledge of how to make a change, and the assurance that they are part of a larger team embracing the change. When choosing your data solution provider, ensure they are there to support you through every stage – from designing and implementing the solution to adoption of the solution through training.
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