British Airways has apologised to a Canadian household after they had been bitten by mattress bugs on an in a single day flight.
Heather Szilagyi was flying from Vancouver to London together with her eight-year-old daughter and fiancé earlier this month, CTV reported.
After recognizing the bugs, Ms Szilagvi complained to the flight attendant however was instructed she couldn’t change seats.
She stated she and her daughter awakened the following morning coated in bug bites.
British Airways provided an apology to the household.
“We have now been in contact with our buyer to apologize and examine additional,” an airline consultant stated in an announcement.
“British Airways operates greater than 280,000 flights yearly, and experiences of mattress bugs on board are extraordinarily uncommon.
“Nonetheless, we’re vigilant and frequently monitor our plane.”
Ms Szilagvi stated that as somebody who has labored within the resort business, she simply noticed a number of on the seat in entrance of her throughout the flight.
She stated she had alerted the flight attendant, however was instructed nothing may very well be finished.
“She was like, ‘Oh okay, sorry about that. We’re bought out. We do not have anyplace to maneuver you’,” Ms Szilagyi instructed CTV Vancouver.
As soon as they landed, Ms Szilagvi stated she and her daughter had been coated in bug bites. She phoned customer support to alert them to the issue and to ask that they not be on the identical aircraft going dwelling.
After a number of makes an attempt to get by to customer support failed, she posted footage of the bites on Twitter.
The airline then reached out to apologise, and provided them an improve to enterprise class for his or her flight dwelling.
“We weren’t asking for a refund. All we had been asking for was a flight on a unique aircraft, to verify it was a unique aircraft, to ensure that the aircraft that was infested with mattress bugs was taken care of,” she instructed CTV.
.British Airways Apologises for mattress bugs
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