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Walk-in For Guest Service Agent @ TLC Relationship Management Private Limited

Organization: TLC Relationship Management Private Limited
Job Role: Guest Service Agent
Location: Delhi NCR,Mumbai,Bengaluru,Kolkata,Jaipur,Jalandhar
Qualification: Graduate
Experience: 0 – 2 yrs
Vacancies: 20
Salary: 1,50,000 – 3,00,000 P.A.
Apply Mode: Walk-in
Walk-in Date: 6th November – 11th November 2017
Walk-in Time: 10 AM

TLC Job Details:

  • About Organization
  • Job Description
  • Responsibilities and Account-abilities
  • General Duties
  • Desired Candidate Profile
  • Recruitment
  • Contact Details
  • Venue

About Organization:

TLC is a marketing company and works with clients as partners to provide customized, cost-effective and long-term marketing solutions that result in satisfied customers. We specialize in the hospitality industry and work with leading hotel brands in India.
We are the leading company for customer relationship management(CRM) initiatives for hotels in India and specializes in the outsourcing of customer loyalty programs like food and beverage membership sales, Booker and Frequent Traveler Programs.

Job Description:

* Walk-in jobs in India for experience candidates in Guest Service Agent position.
* Welcome and meet guests and Members during meal times at the restaurants and resolve any queries plus generate leads for new Memberships. Explore opportunities for member engagement at Hotel Banquet events with a Program Help Desk to generate memberships
* Maintain and build good working relationship with the Hotel Teams to facilitate training and handle queries relating to any Members or new Customers and ensuring that the loop is closed in a satisfactory and timely manner.

Responsibilities and Account-abilities:

* Generate leads for the tele calling team from the reservation log books,business card drops,flyer drops etc. Ensure Program Flyers are presented with each cheque and Membership Packs and Posters are displayed at a prominent location.
* Self motivated and driven to proactively engage with guests to drive sales, and manage the Member Help Desk where relevant.
* Engage in Direct Sales Activity during non busy hotel hours to generate Leads and New Memberships.Manage and drive all Program Kiosk/Desk at any event inside or outside the Hotel.
* Support the Member Help Desk on the Phone when required.

General Duties:

* Ensure End of Day check list like Reservations sent for the day, Bookings for the weekend etc are correct and then ensure these guests are met.
* Repetitive and very harsh feedback must be escalated to the Client / Company in a timely manner for a prompt corrective response.
* Escalating any issue in the Program which does not adhere to Company Policy immediately to the Executive Manager and CEO if required.
* Follow all hotel and Company standards and grooming, Policies etc.
* Maintain confidentiality of all Data.

Desired Candidate Profile:

* Males/Females between the age group of 22 to 30 years
* The candidate should have a minimum of 2 to 3 years of experience as a Guest Relations Executive in a luxury Hotel,Hospitality or Airline services
* Self motivated with excellent communication/presentation skills on the phone and a complete command over the English language
* Willing to work in evening shifts and on Sundays

Contact Details:

Recruiter Name: Ms. Sarita Tomar
Contact Company: TLC Relationship Management Private Limited
Telephone: 011-40701229


TLC Relationship Management(Pvt) Limited,
501 Salcon Aurum,Jasola District Centre,
Near Jasola Apollo Metro Station,
New Delhi 110 076,India

The post Walk-in For Guest Service Agent @ TLC Relationship Management Private Limited appeared first on Walk-ins, Work From Home & Freshers Job Info.

This post first appeared on In Jobs Josh, We Give Walkins, Freshers Job, Work From Home, please read the originial post: here

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Walk-in For Guest Service Agent @ TLC Relationship Management Private Limited


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