If you’ve been looking to capture a global market, you may have been considering using telecommunications to reach new international customers. However, you’ve probably hit some stumbling blocks when it comes to making your Business accessible to new customers in countries around the world.
The answer? International call Forwarding. In this article, we’ll cover what international call forwarding is, how it can be used for your business, and the vast benefits it can bring to your business.
What is International Call Forwarding?Simply put, international call forwarding allows you to route calls from a domestic phone number to an international phone number instantly. This is due to the recent telecommunications advances as a result of the Internet and Virtual Phone Numbers. Essentially, a virtual phone number is a subscription-based service that allows calls made to a virtual phone number to be routed instantaneously to any other phone number in the world (known as the “destination phone number”).
As an example, suppose your US-based call centre in Minnesota wants to reach markets in the United Kingdom. Without international call forwarding, callers from the UK would be charged for contacting your business or blocked outright. Vice versa, if your call centre would try to reach those same customers, your business would be charged hefty long-distance fees or even face being blocked from completing the call.
On the contrary, with international call forwarding, these calls can be completed without incurring cost or service denial. For businesses, this means that world markets can be opened up to you simply by subscribing to a service provider that offers international call forwarding.
Benefits of International Call Forwarding
- Physical Presence Not Necessary: One of the misconceptions that businesses have is that in order to capture international markets, their business has to be physically present in the country/ region in order for customers to take notice. With international call forwarding, your business can circumvent all of the regulations, paperwork, and capital required to set foot on foreign soil before your business even makes a penny.
- Accommodating Customers: The truth about your potential international customers is that they might not be able to reach your business. Often, an international customer may not have the ability or personal preference to call outside of their country; whether this is because they don’t want to accrue long-distance fees or they are outright blocked by their service provider. For instance, suppose you received a phone call on your caller ID that originated from another country or area code; how likely are you to answer that call? The answer is not very likely. With international call forwarding, you meet potential customers on their own terms and with a number on their caller ID that they recognize.
- Professional Appearance: International call forwarding can bring a professional aesthetic to your business that greatly enhances how your business is perceived in the marketplace. For new startups, this is crucial, as they seek to muscle their way and uproot their competitors. Because international call forwarding can be used with toll free numbers, your business can gain trust and respect immediately. Without it, your business may have to spend a significant sum on marketing your business until the public finally understands that your business is not a fly-by-night operation and wants to legitimately do business in international markets.
- Greater Functionality: As we touched on virtual phone numbers before, you should know that international call forwarding can be augmented with the same advancements that make this process available to enhance your business. For instance, by using international call forwarding, you can couple the service with “call recording,” which records and stores phone calls made to and from your virtual phone numbers so that your business can ensure that both your employees and customers are complying with business legitimately. Furthermore, you may want to add extensions to your phone numbers that allow customers to self-serve their way through your company’s directory, saving both the customer and your business time and effort.
Author’s Bio: Tom Senkus is a freelance writer and international entrepreneur that helps small businesses, entrepreneurs, and startups make their efforts more efficient and effective in the global marketplace. For more information on his list of services and published work, visit www.tomsenkuswriter.com