Day by day, the individuals of TSYS® and Netspend® enhance lives and companies across the globe by means of Funds. We make it potential for hundreds of thousands of individuals to maneuver cash between consumers and sellers utilizing our funds options together with credit score, debit, pay as you go and service provider providers. We're "Individuals-Centered Funds", and our group has the distinctive alternative to assist create a world through which funds make individuals's lives simpler and higher. That is each an incredible honor and an essential duty for many who settle for the problem. In case you are looking to make a helpful distinction for individuals in all places - and for your self - we might have the suitable place for you.
Abstract of This Position
Responds to buyer inquiries by way of phone, e mail, SMS and Chat to offer drawback decision in accordance with the group's service requirements. Receives and/or locations phone calls that are predominantly routine, however might require deviation from normal screens, scripts, and procedures. Reply buyer phone inquiries, orders, service wants and complaints, reply the place relevant or direct to technical/service areas. Keep detailed and present information of the corporate's/assigned shopper's services. Analyze customer support wants for communication to service and technical departments, when relevant. Requires potential to navigate a computerized knowledge entry system or different related purposes.
What Half Will You Play?
- Resolves primary or tier 1 cost and account associated requests to incorporate however not restricted to card activations, funds, identify and tackle updates for card holders (clients) of 1-2 assigned firm shoppers. Offers standardized or scripted responses by using primary consumer pleasant Graphic Consumer Interface (GUI) screens for shopper methods and established documentation and processes. Enters required knowledge into shopper offered methods and databases. Determines primary causes for buyer points utilizing a shopper offered choice tree and escalates or refers unresolved buyer grievances and requests to extra skilled Customer Service Representatives or designated departments for additional investigation and determination.
- Begins to construct base information and familiarization of merchandise, insurance policies, and procedures for a restricted variety of shoppers and an understanding of affiliation tips and compliance by steadily referring to on-line manuals and particular shopper coaching required to resolve card holder inquiries.
What Are We Wanting For in This Position?
- Excessive Faculty Diploma or Equal
- Cross on-line evaluation
- Should converse, learn, and write in each French and English fluently
What Are Our Desired Expertise and Capabilities?
- Expertise / Information - Acquires and applies job expertise and learns firm insurance policies and procedures to finish assigned routine duties.
- Job Complexity - Works on assignments which are routine to semi-routine in nature, requiring restricted choice outdoors of said processes, however acknowledges the necessity for infrequent deviation from accepted follow. Has little or no position within the determination-making.
- Supervision - Usually receives detailed directions and follows established procedures on all work, requires directions on all assignments. Works underneath shut supervision.