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20170315 The Guy R Cook Report What’s on our Mind

20170315 The Guy R Cook Report What’s on our Mind will ‘paint outside the lines’ in a way and thank Sprint and Asurion for the excellent return and replace of my smartphone.

Recently my Samsung Note 2 just wore out, so I called Sprint to start what I mistakenly thought would be a long ordeal of replacement of the insured phone.   That was yesterday mid morning, the Sprint support connected me to the Asurion Insurance agent to file my claim for a wornout phone, and I must confess I expected a long drawn out process to ensue.

The agent said, ok I’ve submitted your claim, your new replacement phone will arrive tomorrow.   I entered in the UPS tracking code Tuesday morning and it reported that the item was in transit and would arrive here on Tuesday by 4:30pm.   I then reread it a second time, it said left Kentucky at 2:30 AM and would be here that same day by 4:30 pm   This afternoon I called the Post Office to confirm the delivery and was told that the package had arrived that morning.  So the next time I will think I know what will happen, I will wait and see what really happens and not have bad ideas about it.

Big Thanks to Asurion and Sprint (the carrier I’ve had since 2003, and Nextel before that)

AND another tip, is people tend to buy from people that they know, 27 questions from our blog can get that started, check out

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20170515 The Guy R Cook Report What’s on our Mind

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