20170315 The Guy R Cook Report What’s on our Mind will ‘paint outside the lines’ in a way and thank Sprint and Asurion for the excellent return and replace of my smartphone.
Recently my Samsung Note 2 just wore out, so I called Sprint to start what I mistakenly thought would be a long ordeal of replacement of the insured phone. That was yesterday mid morning, the Sprint support connected me to the Asurion Insurance agent to file my claim for a wornout phone, and I must confess I expected a long drawn out process to ensue.
The agent said, ok I’ve submitted your claim, your new replacement phone will arrive tomorrow. I entered in the UPS tracking code Tuesday morning and it reported that the item was in transit and would arrive here on Tuesday by 4:30pm. I then reread it a second time, it said left Kentucky at 2:30 AM and would be here that same day by 4:30 pm This afternoon I called the Post Office to confirm the delivery and was told that the package had arrived that morning. So the next time I will think I know what will happen, I will wait and see what really happens and not have bad ideas about it.
Big Thanks to Asurion and Sprint (the carrier I’ve had since 2003, and Nextel before that)
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20170515 The Guy R Cook Report What’s on our Mind
In conclusion, ‘It’s a wrap’
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