2020-09-24 13:09
Churn is a major problem for businesses in the SaaS industry. Although it existed in earlier businesses too, the scale at which it occurred was within an acceptable limit. But now it has… Read More
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Businesses use SmartKarrot to effectively reduce churn, cause up-sell and generate efficiencies of scale. Have your team manage tasks, alerts and touchpoints through automated dashboards, monitor health scores and add value to customers through product monitoring dashboards: Heat Maps and Sankey Flows.
2020-09-24 11:18
To understand the SaaS business growth, let’s take a quick look at the SaaS history through this analogy.
Imagine a gated society of thousand apartments. After the construction, the… Read More
2020-09-24 08:10
The connection between employee satisfaction and business success is not new. However, it’s taken a long time for business leaders to recognize how important that correlation is. B… Read More
2020-09-23 12:54
A customer journey starts from the first time they hear about your product. That means when they are at the top of the funnel. They go through various stages dealing with your marketing… Read More
2020-09-23 10:43
Almost, all the time a customer’s first strategy is quintessential for any given business. You need to know what your customers want and need. In such cases, it is sometimes essential… Read More
2020-09-23 08:47
Being cynical is easier these days. We are running on empathy and emotional deficit. But what we choose to do with our emotions is totally up to us. So how do we switch to a rather posit… Read More
2020-09-23 07:05
If you’ve landed on this page then I assume you have grown over the traditional ways of executing customer success. Most of the CSMs try various options before they finally realize… Read More
2020-09-22 13:10
Source: Unsplash
To sustain through the cut-throat competition, every business tends to become customer-centric. Eventually investing in ‘support and service’ helps businesses… Read More
2020-09-22 11:58
There is nothing more effective marketing strategy than when it comes directly from your existing customers. No matter what marketing strategy you adopt, your prospects would be more mov… Read More
2020-09-22 07:52
We chat a lot on the sales and marketing duo, but do you know what we don’t talk much about? The newbie alignment of sales and customer success. Of course, there was a time when it… Read More
2020-09-21 13:46
Given the choices that customers have in today’s SaaS industry, customer focus has become indispensable for a SaaS company. Gone are the days when you could anticipate customer nee… Read More
2020-09-21 12:52
Metrics form an essential part of any business. For driving growth to any business, you need to know where you are and where you want to go. Metrics give you precisely that information b… Read More
2020-09-18 13:45
Gone are the days when people used to rely on word-of-mouth feedback. If you want to purchase an electronic device, you would ask your colleague, friend, or anyone else you know. But now, so… Read More
2020-09-18 12:29
Source: Pexels
Gone are the days when education was a sheer matter of books and notes. When you hear the classroom, do you picture a room filled with bespectacled teens immersed in their… Read More
2020-09-18 11:53
It is a crisis that puts the strengths and weaknesses of a professional relationship in the spotlight. And it’s a given that the Coronavirus pandemic is no ordinary crisis. In times li… Read More
2020-09-18 10:55
Of the many dreaded fears that haunt customer success every now and then, is the churn. Now that with the advent of a life-threatening pandemic, Covid-19 has given the businesses a run for m… Read More
2020-09-18 09:54
In B2B SaaS or any other business per se, the competitive advantage is an attribute that allows a company to outperform its competitors. It can come from any part of the business. For exampl… Read More
2020-09-18 07:00
When brewing a new marketing communication program, it is a given that the client’s voice is the prime ingredient. And that is why customers are stirring their thoughts and ideas throu… Read More
2020-09-17 14:06
Source: Pexels
SaaS businesses have progressively realized the immense benefits of recurring revenue. That’s why they have brought in the wave of a subscription-based delivery model… Read More
2020-09-17 13:08
When we talk about what part of the company is technically the inner voice of the customers, the answer usually turns out to be customer success management. In fact, the best companies recog… Read More
2020-09-17 11:18
Restrictions and regulations are changing quicker than you can imagine. Covid Pandemic has caused severe implications for humans in general. And in this attack, businesses are under mayh… Read More
2020-09-15 07:30
The saying that the first impression is the last impression holds true in the customer success niche. That is exactly when customer onboarding software comes into the picture. It breaks or m… Read More
2020-09-11 13:38
For many SaaS companies, building a strong customer community has always been on the top of a to-do list. The task of establishing traction and creating an online customer community could be… Read More
2020-09-11 11:33
SaaStr is the world’s largest community of SaaS founders and executives. They have conducted events annually since 2012. SaaStr 2020, however, has turned out to be different from a… Read More
2020-09-10 07:44
When it comes to customer success, there are various roles in an organization. If you have been following SmartKarrot’s blogs then you would find that we have written many blog… Read More
2020-09-10 06:55
Hi there! This is the second time I am writing about the QBR meeting. In my last article, I went into the details of What is QBR and the choices that can make or break it. If you haven&r… Read More
2020-09-08 14:54
Source: Pexels
If you are into customer success, then you understand the need of demonstrating value to the client on a timely basis. The business environment of both the client and vendo… Read More
2020-08-28 18:50
Role: Customer Success ManagerLocation: San Francisco, CA, USOrganization: TalkableIn this role, You will have to execute all phases of a customer’s experience with Talk… Read More
2020-08-27 22:06
If you read our blogs regularly, you know we often discuss collaboration between different departments. We have mentioned many times that customer success (CS) should not be siloed. Below we… Read More
2020-08-27 14:48
Role: Customer Success ManagerLocation: Raleigh or San FranciscoOrganization: UserVoiceThis role will work alongside the Director of Customer Success to develop strategies for… Read More
2020-08-25 16:05
Customer self-service channels allow customers to resolve issues on their own without having to call customer support for help. This reduces the number of customer support tickets your t… Read More
2020-08-25 14:21
Role: Senior Partner ManagerLocation: Pleasant Grove, Utah, USOrganization: WhisticAs a Senior Partner Manager, You are responsible for delivering exceptional partner interact… Read More
2020-08-24 14:48
Role: Customer Success ManagerLocation: Remote, USOrganization: WorkstreamAs a CSM at workstream, You will play the key role in customer success team. Work closely with sales… Read More
2020-08-21 15:44
Role: Senior Customer Success ManagerLocation: Newyork, USOrganization: AmplitudeAs a Senior Customer Success Manager, you’ll work with high-growth Corporate accounts to… Read More
2020-08-20 14:27
Role: Customer Success ManagerLocation: Newyork, USOrganization: HyperscienceAs a CSM at Hyperscience, You will have to act as the customer’s trusted advisor and ad… Read More
2020-08-19 15:13
Role: Strategic Executive Account ManagerLocation: Texas, Austin, US Mountain View/S… Read More
2020-08-18 14:26
Role: Customer Success ManagerLocation: Remote, USOrganization: Planview, Inc.In this role, you will have to build strong, trusted and influential relationships with strategic… Read More
2020-08-17 16:59
What is customer experience (CX)? In short, the customer experience encompasses every interaction a brand has with its customers. It is a composite of every human or non-human way you encoun… Read More
2020-08-17 15:14
Role: Renewals Customer Success ManagerLocation: Heathrow, FL, USOrganization: Veritas Technologies LLCAs a Customer Success Manager, you will have to establish yourself as a… Read More
2020-08-17 13:35
Today’s businesses follow many types of revenue models. Perhaps the most common, oldest example is a one-off transaction in which a product is exchanged for currency. This takes pl… Read More
2020-08-14 14:06
Role: Service Relation ManagerLocation: Newyork, USOrganization: FortinetThe service relationship manager is responsible for building relationships with internal teams, partne… Read More
2020-08-13 14:56
Role: Senior Customer Success ManagerLocation: Remote, Eastcoast, USOrganization: KaratAs a Senior Customer Success Manager, you will deliver the hiring and analytical experti… Read More
2020-08-13 12:29
Building trust is not a quick task. It takes effort, it takes time, and it also takes a few tricks up your sleeve to earn customer trust. In the customer success industry, building trust… Read More
2020-08-12 13:59
Role: Senior Customer Success ManagerLocation: Newyork/Eastcoast, USOrganization: AuguryAs a Senior Customer Success Manager, You will have to ensure that customers on board&n&hell…Read More
2020-08-11 14:36
Role: Customer Success ManagerLocation: Chicago, IL, USOrganization: BoxIn this role, You will be working with new and existing Mid-Market customers to ensure that they are su… Read More
2020-08-10 19:47
SourceIn the past, companies operated and made important growth decisions with little input from customers. They didn’t have the feedback channels we do today. Many viewed customers as… Read More
2020-08-10 16:08
Role: Customer Success ManagerLocation: Lehi, Utah, USOrganization: Weave HQThe role of the Customer Success Manager is to manage the customer’s experience, product util… Read More
2020-08-10 16:05
Over the past decades, the power of customers in vendor-customer relationships has risen. So have customer expectations.
With the advent of digitalization and cut-throat competitions red… Read More
2020-08-07 14:17
Role: Customer Success ManagerLocation: Chandler, AZ, USOrganization: KeapIn this role at Keap, You will be the key point of contact for the customers. Build strong relationsh… Read More
2020-08-07 10:09
SourceCustomer success departments have different structures in different companies. Large enterprises have a well-laid structure of the whole department with a proper reporting mechanism. T… Read More
2020-08-06 19:50
Given the cut-throat competition in the B2B space, delivering a great customer experience that thoroughly satisfies the customer is more important than ever before. It’s perhaps the be… Read More
2020-08-06 14:38
Role: Strategic Partner ManagerLocation: San Francisco, CA, USOrganization: Segment In this role, you will develop mutually-beneficial and trusting relationships with key… Read More
2020-08-05 14:09
Role: Senior Manager, Customer SuccessLocation: Boulder, CO, USOrganization: LogRhythmLogRhythm is seeking a person who has experience in managing a team of Customer Success M… Read More
2020-08-05 09:45
SourceFor the modern SaaS companies, customer satisfaction is no more a good to have attribute. It has become a must. Companies have increasingly realized in the last decade that they cannot… Read More
2020-08-04 14:38
Role: Customer Success ManagerLocation: Boston, MA, USOrganization: LinkSquaresAs a CSM, You will have to collaborate on customized strategic plans to drive business value thr… Read More
2020-08-04 13:43
Especially for the B2B organizations, customer experience is the new buzzword for the SaaS industries. There has been a gradual shift in the mannerisms the CS teams exude in the level of eng… Read More
2020-08-03 14:22
Role: Customer Success ManagerLocation: Seattle, WA, USOrganization: TextioIn this role, you’ll work closely with the customer success engineering team to measure… Read More
2020-08-03 11:17
SourceMost of the time, when your product development team is too involved in creating the software, they tend to lose sight of its overall usability. They get involved in building the produ… Read More
2020-07-31 14:33
Role: Enterprise Account ExecutiveLocation: Remote, USOrganization: TalkdeskIn this role, you will need to develop a comprehensive sales strategy and a sales plan that e… Read More
2020-07-31 11:31
Gone are the days when businesses used to run only for the success of their own. Now the customers have become an integral part of your ecosystem. Your success would not be prolonged if the… Read More
2020-07-31 10:09
As a customer-facing brand in a highly competitive market, what gives you the cutting edge over others? What does it take for the customers to pick you over the competitions? How to ensure c… Read More
2020-07-30 14:20
Role: Customer Success ManagerLocation: Austin, TX, USOrganization: Punchh Punchh is looking for a CSM, who can own a portfolio of client accounts of brands in the… Read More
2020-07-30 11:46
SourceCustomer Success is the buzzword in the modern SaaS companies. There are many meanings attached to it but what does it mean to you? Is it a philosophy, a function in the organization… Read More
2020-07-30 09:44
Is your customer service top-notch? Is the product features the best in the business? You need to have the right customer feedback to know your worth. Realizing one’s true potential ca… Read More
2020-07-29 14:53
Role: Jr Customer Success ManagerLocation: Remote, USOrganization: QuidThe main aim of the Junior CSM is to implement the Customer Success business by delivering outstanding o… Read More
2020-07-29 11:13
SourceThere was a time when acquiring new customers was the sole purpose of marketing your product. Technology companies used to sell their products to a customer and then move on to the nex… Read More
2020-07-29 07:41
As it turns out, a single occurrence of unfulfilled expectations is enough for a customer to switch to better opportunities. In fact, statistics claim that 82% of the clients change the serv… Read More
2020-07-28 14:35
Role: Customer success managerLocation: Boulder, Colorado, USOrganization: FloifyBeing a CSM at Floify, You will be responsible for strategic account management besides… Read More
2020-07-28 11:49
SourceIn a subscription based business model, customers play an important role in achieving your business success. Your business is not siloed anymore and you need to integrate the opinions… Read More
2020-07-28 08:09
Embracing certain practices, knowing what the next steps are, and veering them in the right direction is how the customer’s success during crisis should work. The Covid-19 pandemic has… Read More
2020-07-27 15:21
Role: Sr. Director, Client ServicesLocation: Sunnyvale, CA, USOrganization: DruvaDruva is seeking someone who can lead their CS organization. As Sr. Director, Client Ser… Read More
2020-07-27 10:33
SourceIf you are running a customer-centric business, then knowing your customer satisfaction becomes too important. Your customer has to be completely satisfied with the value they are driv… Read More
2020-07-27 08:32
What is the one thing that SaaS businesses have in common? Yes, you got it. Customer success! Goes without saying, customer success resources break the internet with a humongous flow of info… Read More
2020-07-24 14:51
Role: Customer Success ManagerLocation: Remote/Anywhere, USOrganization: ArmisArmis is looking for CSM who can help the customers achieve their strategic objectives and… Read More
2020-07-24 12:34
SourceCustomer journey, when seen from a simplest viewpoint, is the series of events a customer goes through in various interactions they have with your business. It starts from the first ti… Read More
2020-07-24 07:25
To break out from the mundane shackles of a monotonous life, you might need some interesting bits, sprinkled every now and then. Being on a call whole day, receiving and talking to customers… Read More
2020-07-23 14:27
Role: Customer Success ManagerLocation: Washington DC, USOrganization: DataminrAs a Customer Success Manager, you will drive product adoption, renewal and usage of US Ar… Read More
2020-07-22 14:32
Role: Customer Success ManagerLocation: American Fork, Utah, USOrganization: Domo, Inc.As a Customer Success Manager, you will have to understand the overall vision… Read More
2020-07-22 11:50
SourceSaaS companies deploy customer success to help their customers achieve value from their product. As long as they are able to provide value to the customers, they would remain loyal to… Read More
2020-07-22 08:22
Like all the other roles, a customer success manager too has its own daunting and dotting times. There are times when you feel your patience is being tested, and then there are times when yo… Read More
2020-07-21 17:22
Role: Senior Customer Success ManagerLocation: Atlanta, USOrganization: AlfrescoCSM plays a key role in creating a centre of excellence around the client experience that ensur… Read More
2020-07-21 11:47
SourceWhen it comes to launching your SaaS business, you need to first decide which type of business you would get into. There are basically two categories in which your business would fit … Read More
2020-07-21 11:17
Before I begin to delve into the subject line, ‘How to become a customer success manager’, I am going to share with you some statistics. The companies that prioritize the custome… Read More
2020-07-20 14:43
Role: Customer Success Manager – CommercialLocation: Columbia, MD, USOrganization: TenableBeing a CSM at Tenable, You will have to establish and drive sales activities f… Read More
2020-07-20 11:06
SourceAny highly valued job in a growing company is full of opportunities as well as challenges. While customer success is one of the latest business functions that companies are incorporati… Read More
2020-07-20 07:42
Even with the best of our technology and the inventions that make modern life so much easier than it was once, all it takes is just one big natural disaster to wipe all that away and remind… Read More
2020-07-17 14:14
Role: Customer Success ManagerLocation: Santa Clara, USOrganization: Lean DataAs a Customer Success Manager, you’ll have to ensure that the customers are continuously re… Read More
2020-07-17 14:09
SourceIn any SaaS organization, there are many metrics they consider to measure their business growth. Those metrics help them identify the gaps and growth opportunities in their business. O… Read More
2020-07-17 09:31
Most of the SaaS businesses now realize the value of having a well-equipped customer success manager and team to root the evolving success of their company. Satisfied clients are beaming wit… Read More
2020-07-16 14:21
Role: Client Success ManagerLocation: Overland Park, KS, USOrganization: Optiv IncThe main aim of the Client Success Manager is to own, develop and support key process indicat… Read More
2020-07-16 13:15
SourceCustomer success and account management often have overlapping responsibilities but they are not the same. They both tend to manage a customer and their needs and serve them to get the… Read More
2020-07-16 09:59
Of the many old adages in the customer success business, one says that keeping the clients that are already using your software is way better than attracting the new ones. Client retention i… Read More
2020-07-15 14:24
Role: Customer Success Manager, CollaborationLocation: Offsite, Michigan, USOrganization: CiscoAs a Customer Success Manager for Webex, you will be responsible for creating an… Read More
2020-07-15 13:15
SourceWhen you are running a SaaS business, there are different metrics you need to keep track of. These metrics help you align your business strategies into the right direction. Without the… Read More
2020-07-15 07:42
General Knowledge states that every successful business needs to have a sales and marketing team. But in the world where customers have the highest say, businesses should look towards a focu… Read More
2020-07-14 14:28
Role: Customer Success ManagerLocation: Newyork, USOrganization: UpfluenceAs a Customer Success Manager, you will partner with the customers to translate their business object… Read More
2020-07-14 10:02
The B2B Tech world is booming with SaaS business models. Statistics claim that about 50% of the enterprises run their operations by depending on a SaaS platform, of which 38% work exclusivel… Read More
2020-07-14 09:58
SourceFor any business to grow their revenue, it is important to retain customers for a longer time. We already know that an engaged customer is more likely to stay longer in a business. A c… Read More
2020-07-13 14:32
Role: Customer Success ManagerLocation: Texas, USOrganization: Illusive NetworksIn this role, you’ll have to own and manage customer relationships, ensuring customer del… Read More
2020-07-13 13:09
SourceIn your journey of nurturing a relationship with your customer, there comes a time when your customer is ready for more. It is a clear indication that your product is adding enough val… Read More
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