2021-09-06 14:00
Role: Sr. Director of Customer Success Location: Lafayette, Louisiana Metropolitan Area, USOrganization: SchoolMintAs a Sr. Director of Customer Success, you will manage, grow, pro… Read More
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Businesses use SmartKarrot to effectively reduce churn, cause up-sell and generate efficiencies of scale. Have your team manage tasks, alerts and touchpoints through automated dashboards, monitor health scores and add value to customers through product monitoring dashboards: Heat Maps and Sankey Flows.
2021-09-06 13:41
If you were looking for an old friend, what social platform would you pick- Facebook or Medium?
Your company is passionate about customer success and the experience you offer, and r… Read More
2021-09-03 14:00
Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, USOrganization: AxonAs a Senior Customer Success Manager, you will engage with your customers through re… Read More
2021-09-03 12:42
You have a solid product. Naturally, you want new users to experience it. But you also want your former users to consume it and engage with its offerings. How do you make that happen? The an… Read More
2021-09-02 14:00
Role: Director, Customer Success Location: Boston, MA, USOrganization: ECIAs a Director of Customer Success, you will establish relationships with key decision-makers among clients… Read More
2021-09-02 12:44
Nowadays companies have been implementing the CRM strategy to improve the sales of a product. However, for SaaS businesses, selling is not the end of a story. It is imperative to maintain cu… Read More
2021-09-02 12:44
Nowadays companies have been implementing the CRM strategy to improve the sales of a product. However, for SaaS businesses, selling is not the end of a story. It is imperative to maintain cu… Read More
2021-09-01 14:00
Role: Associate Director, Customer Success Location: London, England, United KingdomOrganization: Labcorp Drug DevelopmentAs an Associate Director of Customer Success, you will dev… Read More
2021-09-01 13:35
If you are looking for some of the simplest ways to start your route towards digital transformation, then you must say hello to DAP, or Digital Adoption Platform. The second you have your ha… Read More
2021-08-31 14:00
Role: Director, Customer Success Location: Remote, San Francisco, CA, USOrganization: SalsifyAs a Director of Customer Success, you will supervise, build and expand the existing Cu… Read More
2021-08-31 12:58
What is the average time you spend in a day managing your e-mails? An hour or so? As a Customer Success Manager, you tend to receive and revert to a ton of incoming and outgoing e-mails ever… Read More
2021-08-27 13:51
You might be wondering what makes a good customer satisfaction score in your industry. If only there were a way out to compare your performance with your competitors. That is when the underl… Read More
2021-08-26 14:00
Role: Customer Success Director Location: Remote, Austin, Texas Metropolitan Area, USOrganization: SpyCloudAs a Customer Success Director, you will maintain solid industry knowledg… Read More
2021-08-26 13:54
Books are a man’s best friend, as they say has held true time and again. For the SaaS founders and CEOs, there is especially a whole lot to regale them with information and more. If yo… Read More
2021-08-25 12:36
It is always wiser to review, observe and monitor your operational workflow. Whether it is a manual or an automatic management workflow, you must keep a tab on the performance of the servers… Read More
2021-08-24 13:20
Let’s face it. Your customers get you your bread and butter. You might have an awesome product, you may have industry leaders from the top B-schools of the town, and you might have gre… Read More
2021-08-23 14:00
Role: Customer Success Manager Location: Houston, TXOrganization: IvantiAs a Customer Success Manager, you will develop strong relationships with assigned customers and serving as… Read More
2021-08-23 13:17
2021 has unlocked many ‘first-times’ for us and it is no wonder. One such surprise that it has unleashed upon us is connecting with the world via virtual conferences. According t… Read More
2021-08-19 10:38
“Supposing is good, but finding out is better” – Mark Twain.
Without proper knowledge of customers’ needs, it isn’t really possible for a business to thrive… Read More
2021-08-18 12:00
Would you ever venture into an unknown place without your trusted map app? The same is true for every product company. An experienced product manager knows that building the right product ta… Read More
2021-08-17 12:55
When your SaaS company gains customers, they need help tracking and keeping customers. You need to have a great customer success platform that assesses customer relationships, product usage… Read More
2021-08-16 14:00
Role: Global Head of Customer Success Location: London, England, United KingdomOrganization: YOOBICAs a Global Head of Customer Success, you will be a Leader, first and foremost, a… Read More
2021-08-16 12:46
The magic of customer experience has enveloped us with its virtues and values. That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as ed… Read More
2021-08-13 10:39
The usage of SaaS has accelerated at a rapid pace in the last decade. You will be surprised to know that an average company today pays for 20X more SaaS subscriptions today than what they pa… Read More
2021-08-12 09:48
Over the last few years, the digital revolution has changed the way businesses relate to customers. With the increasing expectations of customers, companies need to look out for new ways to… Read More
2021-08-11 13:22
“A customer is a King”, an age-old business mantra that emphasizes the importance of customers or would-be customers in every business. The same is true for companies who are dea… Read More
2021-08-10 14:21
If you had to design your business website from scratch, there are lesser chances of things going wrong. And the reason behind that is simple – you have a clear-cut task and you exactl… Read More
2021-08-10 13:47
What makes for a successful business in a customer-focused economy? A world where eCommerce is ruling and online shopping/transactions are the norms? Where market competition is fierce, the… Read More
2021-08-06 14:11
Customers tend to leave a business mostly because they think that the company does not care about its presence. A business relies on the money of a customer and this makes the customer skept… Read More
2021-08-05 13:19
Needless to say, in a market filled with cloud-based SaaS solutions, the demand for product operation becomes apparent. Product operation is a key aspect of product management. It is a speci… Read More
2021-08-04 12:44
The pivotal goal of any brand is to capture their prospects, convert them into a customer and ultimately into a brand advocate. The customer today has no dearth of options to choose from. Wh… Read More
2021-08-03 13:06
Ensuring that your customers feel valued is quintessential to your business. If you wish to develop healthy, long-term relationships, it is vital to have access to all of your customer infor… Read More
2021-08-02 14:00
Role: Strategic Customer Success Manager Location: Austin, TX, USOrganization: Rapid7As a Strategic Customer Success Manager, you will consistently achieve monthly and quarterly re… Read More
2021-07-30 12:03
It’s a powerful, emerging marketing tool – customer success. While everyone wants it, not everyone is sure what exactly it is all about. Weren’t we providing customer suppo… Read More
2021-07-29 12:28
If you have been striving to level up your product experience knowledge and are hammed for time, you are on the right page. Staying on top of industry trends, and expanding your horizons on… Read More
2021-07-26 14:00
Role: Client Success Director – Strategic Customers, West Location: Center, PA, USOrganization: Dun & BradstreetAs a Client Success Director, you will be the single point… Read More
2021-07-26 13:49
A lot has been said and written about customer experience and still, there are tons of questions on CX. This article attempts to answer some of the most frequently asked questions on custome… Read More
2021-07-21 11:57
Of all the debates that one can possibly have in the world of sales and marketing, one that takes no backseat is customer acquisition vs customer retention. Which is better and which one sho… Read More
2021-07-20 14:00
Role: Vice President, Customer Success Location: Redwood City, CA, USOrganization: Synack, Inc.As a Vice President of Customer Success, you will develop Synack’s Customer Sup… Read More
2021-07-19 14:00
Role: Director of Customer Success Location: New York, NY, USOrganization: Talent Partners Consulting, LLCAs a Director of Customer Success, you will oversee all aspects of Call Ce… Read More
2021-07-19 13:17
One needs to consider a plethora of factors before finalizing a certain pricing strategy. For a SaaS company, a successful pricing strategy is one that focuses on the customer’s percei… Read More
2021-07-16 11:53
Though every SaaS company has different offerings for each of their customer segments, one thing that does not stay so different is the perfect pricing. Missing out on the right pricing obje… Read More
2021-07-15 13:59
Any subscription product is built on recurring revenue, growth, and retention. For each product, it is important to have a comprehensive pricing strategy. This strategy needs to be a balance… Read More
2021-07-12 14:00
Role: Director, Customer SuccessLocation: Louisville, CO, USOrganization: Envysion, Inc.As a Director of Customer Success, you will determine the strategic and tactical customer service… Read More
2021-07-08 13:20
Understanding the customer success pyramid is vital for the upliftment of your business. You will have to walk down the lane where your product meets the customer’s needs – a pat… Read More
2021-07-07 14:02
While it is your customers that the success of your business thrives on, it makes perfect sense to retain them and do whatever it takes to fulfill their satisfaction. On that note, a well-pl… Read More
2021-07-06 13:58
From the few missed lessons of customer service that result in effective and efficient deliverability, customer follow-ups are one of the top 3. How do your customers feel about your busines… Read More
2021-07-05 14:00
Role: Director, Customer Success (Federal)Location: Arlington, VA, USOrganization: Decision LensAs a Director of Customer Success, you will manage the Federal customer success team through r… Read More
2021-07-01 12:56
Start seeing customers as the building blocks of your business. Only then will you be able to set up a firm foundation. This is where customer success for startups comes into the picture. Yo… Read More
2021-06-30 13:37
What is product adoption and why is it important? This product adoption FAQ will answer some of the core questions around the concept. This FAQ will ensure product adoption is easy to unders… Read More
2021-06-29 13:51
What your customers have got to say about your brand, really matters. Customer reviews stand as a testament to the new prospects and flaunt your brand’s authenticity to the people in g… Read More
2021-06-28 14:00
Role: Director of Customer Success (Nonprofit) Location: San Francisco Bay Area, USOrganization: WindfallAs a Director of Customer Success, you will train, develop, and mentor a te… Read More
2021-06-25 13:36
Customer development is important. No business can survive in the long run without a loyal customer base for its services or products. SaaS leaders need to believe and keep the product in mi… Read More
2021-06-24 13:55
The customer success community is one where members look out for each other. There is an eagerness in the community to help another CS professional out. This can be see on LinkedIn, communit… Read More
2021-06-23 12:23
Human makes mistakes and so do companies and that is perfectly fine. But, is it too late to say the three golden words, ‘I am Sorry’? Let’s face it – it is all part o… Read More
2021-06-22 12:33
Did you know that our brains can maintain steady relationships with approximately 150 people- after that, we struggle to form stable bonds with them? This applies when we set out to manage c… Read More
2021-06-21 14:00
Role: Director of Customer Success, eCommerceLocation: Remote, United States Organization: Quotient Technology Inc.As a Director of Customer Success, you will lead, enable an… Read More
2021-06-18 10:50
The last decade saw the birth and rise of markets, management, and hunger of customers. One recent addition to that list is the growth of customer value management (CVM) which hasn’t t… Read More
2021-06-17 10:13
The subtle art of ‘selling’ should be smooth and natural. In simpler words, it should not seem sales-y and intimidating to the customers in any way. While the world shrinks to a… Read More
2021-06-16 11:27
Customer success teams engage with thousands of customers every day. Each engagement and interaction are unique and the team learns something from it. However, handling this multitude of int… Read More
2021-06-15 13:13
According to a Harvard Business Review study, nearly 99% of respondents confirmed to become more data centric. Being data centric will help form better business decisions. This will also enh… Read More
2021-06-14 14:09
Businesses hold no value when you wrap up with a one-time deal. You want to make customers for life. Strive to develop a relationship with a customer that is more than just a couple of trans… Read More
2021-06-14 14:00
Role: Director of Customer SuccessLocation: Tampa, FL, USOrganization: Vector SolutionsAs a Director of Customer Success, you will drive the service strategy and accountable for perform… Read More
2021-06-11 13:06
Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do th… Read More
2021-06-10 13:54
Some amount of churn is always inevitable and that is alright. What you should strive to is keeping the churn rate at a minimum. Every new day, you may see a new customer canceling out. Rath… Read More
2021-06-10 13:13
Relationships are important and you know it – be it professional or personal. To get your working relationships set on the right track, it is vital to put parameters upfront and honor… Read More
2021-06-09 14:02
Role: Vice President Customer Success / CareLocation: New York, NY, USOrganization: Expert Executive RecruitersAs a Vice President of Customer Success, you will be leading, expanding, a… Read More
2021-06-09 13:51
Data is a crucial aspect of customer success management as it provides analytics that allow you to retain customers, upsell to them, and more. You can integrate this data into your customer… Read More
2021-06-08 13:54
Here we are surviving the COVID times and working from home. Interestingly, the year 2020 has been officially tagged as the ‘work from home’ year. These difficult times have fois… Read More
2021-06-07 14:00
Role: Customer Success, DirectorLocation: Bellevue, WA, US Organization: ZenotiAs a Customer Success Director, you will be creating value, revenue, results, and rock-solid relation… Read More
2021-06-07 13:28
Working with partners can improve your operations and provide services that are beneficial to customers. This can mean from the sales perspective to driving businesses quickly. In customer s… Read More
2021-06-04 12:59
The backbone of every business is the customer. It is of high pertinence that your customers are satisfied at every stage of their lifecycle. So, how do you do that? Deploying a strategic ap… Read More
2021-06-03 12:00
As a SaaS business company, you need to do more than just serving the customers. SaaS marketing is important to achieve success. A good SaaS marketing plan is necessary to improve brand reac… Read More
2021-06-02 14:00
Role: Director of Customer SuccessLocation: New York, NY, US Organization: Diligent CorporationAs a Director of Customer Success, you will lead Customer Success practice for the Bo… Read More
2021-06-02 13:46
Sustaining and retaining customers could be challenging at times – and that is completely fine. At the same time, making a positive impact on your customer relations is practical if yo… Read More
2021-06-01 14:00
Role: Sr. Director of Customer SuccessLocation: Salt Lake City, UT, US Organization: Collective MedicalAs a Sr. Director of Customer Success, you will be leading, expanding, and me… Read More
2021-05-31 14:00
Role: Head of Customer SuccessLocation: San Diego, CA, US Organization: DaasityAs a Head of Customer Success, you will manage customer success and ensure customers realize the full… Read More
2021-05-31 13:01
Every phase of the customer success journey, right from onboarding to retaining to growing, helps a customer, as well as the company, wreathe into a symbiotic relationship. On that note, vid… Read More
2021-05-28 14:00
Role: Customer Success DirectorLocation: Home, KS, US Organization: AcousticAs a Customer Success Director, you will develop account strategies in accordance with overall Acoustic… Read More
2021-05-28 13:30
All businesses seek to deliver value to customers. The main point is to keep promises and empower customers to meet goals. Customer success is a long-term requirement that drives value acros… Read More
2021-05-28 13:05
Even though you use all your resources to tame and fame a business, it is the customers who are in charge of your business, at the end of the day. Customers today dictate how you as a brand… Read More
2021-05-27 23:21
Every business has realized the importance of an outcome-based selling for customer success. A joint success plan is but a means to do it. Let me break this down for you. A joint s… Read More
2021-05-25 14:09
The journey of the buyer or customer to use a product is referred to as buyer’s journey and customer journey. The buyer’s journey is similar to the customer’s journey. Howe… Read More
2021-05-24 14:00
Role: Director of Client SuccessLocation: Chicago, IL, US Organization: Smokeball – Legal SoftwareAs a Director of Client Success, you will be responsible for setting the ove… Read More
2021-05-24 13:07
Right from image recognition to fraud detection, there are barely any ways left where the magic of machine learning (ML) and artificial intelligence (AI) has not mesmerized us with. Together… Read More
2021-05-21 13:51
With technological innovations taking place at an unprecedented rate, the world saw the birth of two gems – Artificial Intelligence (AI) and Intelligence Augmentation (IA). Especially… Read More
2021-05-20 14:41
Tough times like COVID-19 have changed the general norms of business today. The new normal for the customers is to interact and shop with brands online. Having multiple channels to interact… Read More
2021-05-20 13:48
Retention is important for any SaaS company. The base for retention is renewals. For any SaaS company, the value is calculated based on the recurring stream of revenue. Renewal in SaaS compa… Read More
2021-05-19 13:59
In the SaaS industry it is known that customers have high expectations. There is increased focus by companies on protecting their customer base and improving outcomes for them. B2B customers… Read More
2021-05-18 14:39
Artificial Intelligence is undoubtedly one of the biggest gifts to mankind. While we are exploring the beauty and benefits of the subject, it is still disregarding the fact that the field st… Read More
2021-05-17 14:00
Role: Senior Director, Customer SuccessLocation: New York, NY, US Organization: ArcadiaAs a Senior Director of Customer Success, you will deliver a best-in-class customer support e… Read More
2021-05-17 13:39
Customer success makes a lot of difference the SaaS company’s potential to acquire customers and retain them. These are essential for growth. When a company reaches the hypergrowth pha… Read More
2021-05-13 13:04
The success stories of companies who have hypergrowth is insane. Sometimes the time and effort put into making that a reality is not noticed. The speed seems unbelievable but that is exactly… Read More
2021-05-12 13:40
Undoubtedly, science has gifted us with many boons and has proved the ‘impossible’ as ‘possible’. Driving never-seen-before productivity, efficacy and proficiency hav… Read More
2021-05-11 11:48
Hypergrowth is a dream for many investors and entrepreneurs. Who wouldn’t like rapid, high speed, exponential growth that shines like a unicorn. There is a need for a unique capacity t… Read More
2021-05-10 15:08
A good customer experience will have a positive impact on revenue. Some businesses only focus on sales and marketing leading to less focus on customer engagement. Investing in customer exper… Read More
2021-05-10 14:00
Role: Customer Success Manager – StrategicLocation: Remote, United StatesOrganization: Premier Group RecruitmentAs a Customer Success Manager, you will be actively serving a portf… Read More
2021-05-07 13:34
In the Customer Success niche, you would have definitely come across designations like Customer Success Manager, Customer Success Leaders, and Customer Success Officers too. But th… Read More
2021-05-06 13:39
90%! As much as 90% of the customers read online reviews even before considering a purchase. Were you under the impression till now that customer reviews were needed only by the prospects? S… Read More
2021-05-05 13:24
To know more about your potential customers, you need to keep your hands on the right kind of customer data. It will not only draw in sales but also set the tone for customer experience whic… Read More
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