2020-07-13 07:32
It is a known fact that MRR aka Monthly Recurring Revenue is a lifeline for SaaS business. Since they live or die off this scheme, you might want to take a notch up if you wish to see a boom… Read More
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Tags:
business
churn
retention
adoption
business goals
enterprise
portfolio
aptrinsic competitors
recurring revenue
covid resilience essential
Businesses use SmartKarrot to effectively reduce churn, cause up-sell and generate efficiencies of scale. Have your team manage tasks, alerts and touchpoints through automated dashboards, monitor health scores and add value to customers through product monitoring dashboards: Heat Maps and Sankey Flows.
2020-07-10 14:15
Role: Enterprise Customer Success ManagerLocation: Ohio, Columbus, USOrganization: Seamless.AI As an Enterprise Customer Success Manager at Seamless, you will be responsi… Read More
2020-07-10 11:11
SourceSaaS industry is one of the fastest growing industries in the world. If you are on the right track, you can see immense growth in your SaaS business. Much faster than any other industr… Read More
2020-07-10 07:07
Undoubtedly, Corona Virus has become the hottest talk of the now. You will have to gear up and disallow this from cripple your brand. Desperate to flatten the COVID-19, customer success… Read More
2020-07-09 14:28
Role: Customer Success ManagerLocation: Remote, USOrganization: FRISSBeing a part of their Customer Excellence team you will have to drive adoption and demonstrate ongoing val… Read More
2020-07-09 10:30
SourceAs a growing SaaS business, acquiring new customers is no doubt your first priority. Only on the basis of that can you grow your revenue. But it all goes to vain if you are not able to… Read More
2020-07-09 07:04
To affix the leaky bucket in all of the SaaS companies, the customer success team delves into a number of customer retention strategies. Being a critical facet to the success of your company… Read More
2020-07-08 14:26
Role: Customer Success ManagerLocation: Fargo, North Dakota, USOrganization: Myriad MobileCSM Owns the overall relationship with clients, which includes: increasing adoption… Read More
2020-07-08 14:21
Personalised and unique product experience has become the SaaS selling point. As this study in the Harvard Business Review showed, subscription customers, if given a fabulous exper… Read More
2020-07-08 13:19
SourceWith the evolution of the digital age, companies are getting more specific in their areas of business. What seemed like a vague area to look before, now there are specialized software… Read More
2020-07-08 13:18
Technology will never be the same as it was yesterday. Thus, the impact it has on business is profound. In this modern era of digitalization, there is noth… Read More
2020-07-08 12:34
One of the most demanding aspects of business is to be able to use your data and acquire intelligent insights that drive the customer success engine. Be it a product or a service, analytics… Read More
2020-07-08 11:19
Wishing to get some inspiration and give you a break from the same mundane life? Here are 11 such fresh-as-morning-coffee Ted talk customer success speeches from all around the globe. Have a… Read More
2020-07-08 07:58
Source: Impact
Building a successful SaaS business is a herculean task that comes with a unique set of challenges. The wide range of SaaS solutions available in the market m… Read More
2020-07-08 07:27
There is no denying the fact that going digital is the way ahead for SaaS businesses. But then again, a digital transformation does not mean creating bling apps, or au… Read More
2020-07-07 14:20
Role: Customer Success ManagerLocation: Remote, USOrganization: Upland KapostActively engage and partner with their Customers to maximize adoption of the deployed solution and… Read More
2020-07-07 12:56
SourceIf long-term customer retention is your dream, then product adoption is the first step towards it. Any new customer has a bit of inertia towards trying a new product. They need to pass… Read More
2020-07-07 10:23
Being in the customer success business, it is of no surprise how vile the pangs of customer churn could be. All of us have faced that stage when we are brutally tired of restraining our clie… Read More
2020-07-06 14:41
Role: Customer Success ManagerLocation: San Fransisco, USOrganization: Monday.comThis role is highly client facing and you are responsible for providing exceptional product an… Read More
2020-07-06 13:08
When you do not automate customer success, you leave things to chance.
You have hundreds of thousands of product users spread across the globe, operating in different time… Read More
2020-07-06 13:04
SourceEverytime you sell your product to a new customer, you need to consider how much free time they have. Why would they add something extra to their daily tasks? That means, why would the… Read More
2020-07-06 10:59
The advent of SaaS cloud applications has transformed the way businesses operate. It’s no longer mandatory for employees to be stationed at their office to carry out thei… Read More
2020-07-06 09:53
Customer success as the name suggests is about your customer’s success. And this success goes beyond mere satisfaction and maximum usage of your product and Customer Success Progra… Read More
2020-07-06 08:39
When I set to begin explaining what exactly does the coined term, ‘customer obsession’ is, I might as well begin with what it is not! Yes, reverse psychology is like a new ruler… Read More
2020-07-03 15:06
SourceWhen a new customer begins using your product, they are not completely convinced until they start realizing the value from it. Onboarding is not just about getting your customer famili… Read More
2020-07-03 13:20
Role: Customer Success ManagerLocation: Columbus, OH, USOrganization: FloQastAs a Customer Success Manager, you will manage a diverse portfolio of customers, from SMB to enter… Read More
2020-07-03 09:51
Of much contradiction is the popular perception of SaaS. While the perception claims it is mostly sign-up, subscribe and surf, gone are the days when that was accurate. The entire process of… Read More
2020-07-02 14:25
Role: Customer Success ManagerLocation: Sofia, Mexico, USOrganization: FocusVisionThe CSM is responsible for ensuring the client’s success across FocusVision software pr… Read More
2020-07-02 13:26
SaaS businesses rely on customers to renew their subscriptions on either a monthly or annual basis. The free trial is a way to advertise what a product can do for your customers. Conside… Read More
2020-07-02 11:43
Desired outcome is a very common phrase – in fact, every act of ours, even just a walk, has desired outcome for us. But its meaning turned on its head when it came to be associated… Read More
2020-07-02 11:18
SourceClient onboarding is the phase when you start building a relationship with your client. It is the time when you get a chance to create a positive perception about your company in your… Read More
2020-07-01 14:20
Role: Platform Partnership ManagerLocation: Newyork, USOrganization: StripeStripe is looking for someone who can manage their existing partners and identify new opportunities… Read More
2020-07-01 12:34
Source
With a subscription based business model, it is of utmost important that you provide a delightful customer experience in every interaction with your clients. That is the only way t… Read More
2020-07-01 10:17
As B2B companies are on the verge to innovate their respective business models, they have come to learn more about the interminable power the customers have. With the convergence of data ava… Read More
2020-06-30 14:29
Role: General Business Customer Success ManagerLocation: San Francisco, CA, USOrganization: InsightlyIn this role, You’ll have to help as well as solve the customer&rsqu&hell…Read More
2020-06-30 13:49
SourceIt is a well known fact that any new practice takes 21 days of repetition for it to become a habit. Onboarding for SaaS is no different than that. You might be looking at the customer… Read More
2020-06-30 13:18
Every SaaS company needs a customer success plan to ensure customers are achieving success with a need or problem they have. Otherwise, they will churn, and revenues will drop. A custome… Read More
2020-06-30 11:32
Claiming that your customers are the heartbeat of your business is not so incorrect in the SaaS industries. To take the field of customer success a notch up, it is now the call of the new sc… Read More
2020-06-30 11:20
Customer experience management, or CEM as it’s called, is when you manage the interactions of your customers using touchpoints. Upon doing so, you are delivering personalized exper… Read More
2020-06-30 10:04
To achieve product success, you will need to establish, create, and monitor customer touchpoints. The success of your customers becomes your product’s success. By implementing cust… Read More
2020-06-30 09:34
The SaaS industry has exploded in the past few years. This is because the benefits of having a SaaS product are legion. They are cost-effective, scalable, secure, flexible, and… Read More
2020-06-30 07:31
Are you looking to set up ‘KRAs for your customer success managers’?
It is highly likely that you are in the subscription business.
Well, let&rsquo… Read More
2020-06-29 14:21
Role: Customer Success SpecialistLocation: Newyork, USOrganization: CyberCubeAs a Customer Success Specialist, You should be passionate about delivering exceptional value to c… Read More
2020-06-29 12:52
Is creating a user-friendly and helpful product enough to attract and retain paying customers? Does it guarantee customer loyalty and give you an edge over your competitors? Is it all yo… Read More
2020-06-29 12:12
B2B marketers used to rely on traditional channels such as print media, radio ads, banners, etc. to reach potential buyers. However, the rise of the internet and the growing popularity o… Read More
2020-06-29 08:22
SourceWouldn’t it be beneficial if you have a customer whose Lifetime Value (CLV) is worth more than, say, 10 customers? I bet it would. And, if you want to target one such potential c… Read More
2020-06-29 08:15
Change is the only constant. A cliché, but for a reason.
Reimagining the way we conduct business seems to be the tagline of the year 2020. But t… Read More
2020-06-26 14:55
Role: Customer Success Manager (Tier 1)Location: San Francisco, CA, USOrganization: CodaThis position is based out of Silicon Valley. Partner with their clients to help their… Read More
2020-06-26 07:44
SourceBefore we look into the SOC2 compliance checklist, it is worth spending a minute on understanding what SOC2 is. Just to set the context, the internet has become a basic necessity for a… Read More
2020-06-25 15:19
If you’ve always wanted to start a SaaS online business, this is the right time to launch your own SaaS application. It’s a great way to earn recurring revenue with low initi… Read More
2020-06-25 14:17
Role: Engagement ManagerLocation: San Francisco, CA, USOrganization: Scale AIAs an Engagement Manager, you will have to own the account plan, manage the day to day execution f… Read More
2020-06-25 13:33
Are you a SaaS startup looking to grow big and get some significant funding? If the answer is yes, you would want to ace your SaaS Magic Number.
T… Read More
2020-06-25 11:37
When your brand itself has a compelling mission and a well-defined vision, your employees would be more than just happy to put their heart and soul into the work. And that is why the terms c… Read More
2020-06-24 15:18
Source
Most of the evolving SaaS companies think that having a new customer is the end of the game of success. But this is not quite true. Acquiring a new customer is no doubt necessary f… Read More
2020-06-24 15:12
Role: Engagement Manager, Professional ServicesLocation: Newyork, USOrganization: Enigma Technologies, Inc.As an Engagement Manager, You will be leading the delivery of profes… Read More
2020-06-24 07:13
Customers are the lifeblood of every successful business. Even if you develop the most groundbreaking product, your business won’t thrive unless it attracts and retains paying customer… Read More
2020-06-23 14:34
Role: Customer Success Manager, EnterpriseLocation: Cleveland, Ohio, USOrganization: BrightedgeThe mission of a Customer Success Manager is to work with the clients to drive b… Read More
2020-06-23 13:11
A valuable list of Top 7 SaaS Subscription Renewal Best Practices for growing your SaaS Business.
#1 Enhance Onboarding Experience
Renewal considerations start here. What happens… Read More
2020-06-23 11:03
Before we surface the world of in-product marketing, it is better if I begin with defining the very term. In-product marketing is the procedure of bringing a certain product to the audience… Read More
2020-06-23 09:00
Source
What is a successful SaaS business if not servicing a bunch of happy customers? Customers who use your product to succeed in SaaS, customers who enjoy your product and are happy wi… Read More
2020-06-23 07:00
SaaS businesses, more than any other, is dependent on the customer. On his likes, dislikes, buying prowess, even whims and fancies. When companies discovered this and User Interface (UI)… Read More
2020-06-22 14:03
Role: Customer Success ManagerLocation: Bay Area, CA or Remote, US.Organization: GremlinGremlin is seeking a CSM who can support their Enterprise customers. Monitor customer h… Read More
2020-06-22 11:12
Often when it comes to defining SaaS in a particular way or so, there are too many ways to approach. But the second we hear SaaS, what does it stand for, what are its benefits and why is it… Read More
2020-06-22 10:37
To grow exponentially, what must a SaaS company do once it has established its customer base? It must shift its attention from retention to growth. And for successful and sustainable gro… Read More
2020-06-22 10:02
Source
Digital technology has drastically changed the way companies offer their services and products. But to be more precise it is not the companies that have adopted this way. It is the… Read More
2020-06-22 08:31
All your efforts to drive traffic to your site, and all the visitors to your site will be a waste if you don’t grow as a business. This is regardless of the kind of online business… Read More
2020-06-19 16:14
Role: Customer Success ManagerLocation: Continental U.S. or San Ramon, CA, US.Organization: Five9This position reports to the Sr. Director of Enterprise Account Management. Th… Read More
2020-06-19 13:10
Source
Being a customer-centric organization is one of the most important traits for any successful business. If you are one of those then you must have wondered at some point about what… Read More
2020-06-19 11:26
Before you enter into the world of E-commerce vernacular, the three important acronyms that you will see a comparison around is SaaS vs. PaaS vs. IaaS. Statistics claim that SaaS accounts fo… Read More
2020-06-18 15:09
Role: Customer Success Manager – Central RegionLocation: Chicago, Illinois, USOrganization: SuseAs a CSM, You will have to focus on the post-sales lifecycle and through… Read More
2020-06-18 10:45
Every business knows about customer service, but few know about customer success, and even fewer focus on it. Today, if you want to be successful as a SaaS business, you need to mak… Read More
2020-06-18 08:43
Working in a corporate milieu can be challenging especially when workers do not feel valued or that they are being given a chance to be themselves or fully exploit their c… Read More
2020-06-18 07:16
A key account manager plays a pivotal role in increasing customer success. These individuals work with your customers in a way that develops long-term relationships. There are sever… Read More
2020-06-17 14:26
Role: Customer Success Manager – Strategic AccountsLocation: San Francisco, USOrganization: RollbarRollbar is looking for a CSM who can focus on their enterprise custome… Read More
2020-06-17 11:48
Oftentimes, ‘client’ and ‘customer’ are words that are used interchangeably. If you use these two words for the same thing, you are not alone. Most people and&nbs… Read More
2020-06-17 11:28
If you were to analyze and measure web data to have a better understanding of user behavior, web analytics is the instant answer. Across the globe, it is used to determine the activity and t… Read More
2020-06-17 11:08
A product manager is one of those positions you don’t necessarily go to school for but instead discover later. Besides not having it in mind when starting your career path, many m… Read More
2020-06-17 09:50
Customers are the entire reason you are in business. Without your customers, you don’t have much of a business. This is why you need to understand exactly what your customers want &hell…Read More
2020-06-16 14:44
Role: Manager, Customer SuccessLocation: Newyork, USOrganization: Spot.ioSpot is looking for someone who can lead their team of CSMs in North America. You will lead a team of… Read More
2020-06-16 07:40
A list of Top 8 SaaS Account Management Best Practices to help you grow your existing accounts and increase revenue.
#1 Define Key or Strategic Accounts
Start by identi… Read More
2020-06-15 14:17
Role: Customer Success ManagerLocation: San Francisco, USOrganization: GetAcceptCustomer Success Manager is responsible for developing and maintaining existing customer… Read More
2020-06-15 10:08
Till a while ago, nobody thought much of customer experience improvement – let alone SaaS companies, who prided themselves in creating some of the bes… Read More
2020-06-15 07:57
When your customers are on the verge to begin a courteous relationship with your company, you are both embarking on a journey, one in which you deliver the promises you once made to them. In… Read More
2020-06-15 07:53
If you’re a SaaS provider or user, you’d know that your business is only as good as the tools you sell or use. The software marketplace is always in flux, with newer customer… Read More
2020-06-13 11:47
It calls out to be a win-win situation for all when your customers thrive. Your clients tend to have a remarkable experience and your company is constantly on the lookout to build a relation… Read More
2020-06-12 14:59
Role: Customer Success ManagerLocation: Beaverton, Oregon, USOrganization: RFPIO Inc.The Customer Success Manager (CSM) should actively be involved with customers to build rel… Read More
2020-06-12 13:58
Product adoption will be your leading indicator for achieving customer success. You will have to stay on top of tracking it so that you can reduce churn and increase retention. In the SaaS&n&hell…Read More
2020-06-12 11:56
SourceWith so many SaaS companies offering similar products in different niches, customers have become central to their business. Companies have understood that to run a successful business… Read More
2020-06-12 10:33
If you’re in the Software-as-a-Service (SaaS) business, by now you’d know that SaaS is no longer a business luxury – it is everywhere. &nbs… Read More
2020-06-12 08:25
At the 2015 conference, Jason Lemkin famously said that “Customer Success is where 90% of the revenue is.” This bold statement really does hold validity to it. Most… Read More
2020-06-12 07:17
When you want to get on the fast track to reducing customer churn and increasing your company’s MRR, you need to get focused on achieving customer success. To accomplish this, you… Read More
2020-06-11 14:34
If customer journey is the stem, branches and leaves of a tree, product adoption journey is the root of it. Yes, your product adoption strategy makes the core of your customer lifecycle. To… Read More
2020-06-11 14:29
Role: Customer Success Manager- WestLocation: Los Angeles, CA, USOrganization: DelphixDelphic is looking for someone who can converse effectively with technical customers, int… Read More
2020-06-11 09:40
The path to greatness is paved by a strong and genuine desire, a good purpose, and a good company along the way. Hence every SaaS company identifies itself with client success… Read More
2020-06-11 09:38
If someone ever asks me to define the journey for customers, I would most likely begin with the definition of a customer’s journey. Well, it is based on the fact that the customer toda… Read More
2020-06-11 08:05
The user onboarding process is when a new user of a SaaS product begins their journey with the use of that product. This means it is the process where a new user becomes familiar w… Read More
2020-06-11 07:29
Customer success is essential to helping your customers fulfill their needs to increase your company’s revenues. Jason Lemkin has become well-known for saying that customer s… Read More
2020-06-11 07:05
Source: Grandviewresearch
An account management software is basically a customer relationship management (CRM) that’s fast gaining popularity as the tool that helps big an… Read More
2020-06-10 14:58
The success of your company depends on the prioritization of customer needs and goals. The relationship that your employees create with the customers determines the expansion of the… Read More
2020-06-10 14:27
Role: Customer Success Representative Location: Portsmouth, New Hampshire, USOrganization: Bottomline TechnologiesAs a Customer Success Strategist, you will have to under… Read More
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