2018-10-24 09:35
CTI (computer-telephony integration), or sometimes simply “computer telephony,” is the use of computers to manage telephone calls. Computer Telephony Integration (CTI) integrates… Read More
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Omnichannel Call Center Software With Unified Agent Blog
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Teckinfo is a leader for contact center solutions, unified communication solution & omnichannel call center software that delivers higher quality customer experience.
2018-10-24 09:34
Recorder / Logger for voice (IP , Analog, ISDN PRI) and agent screen to allow businesses to keep records, improve customer service, increase security, and decrease errors, policy compliance… Read More
2018-10-24 09:14
Identifying the skill set of the agents and routing the call to the right agents reduces the handling time of the calls. This features is one of the most important one as it gives quick resp… Read More
2018-10-24 09:08
Many times you hear about helpdesk software, you have searched but still, you have so many questions in your mind. So first let’s talk about what exactly is a helpdesk software?Helpdes… Read More
2018-10-24 09:02
Predictive Dialer is an outbound dialer. A predictive dialer is designed to handle a large number of calls in a short time period. Predictive dialer software is an auto dialer software that… Read More
2018-10-24 07:20
The entire Insurance industry is based on a fine thread which works the balance between the organization and the customers. Tip it either ways and pandemonium is sure to follow. With the hug… Read More
2018-10-24 07:15
A higher contact ratio combined with correct leads will automatically improve your business outcomesWith rising competition, unpredictable customer behavior and falling brand loyalty, it is… Read More
2018-10-24 06:58
The advent of technology has simplified human life to an extent where you don’t even need to have a conversation with someone to get your job done. Few simple instructions and that&rsq&hell…Read More
2018-10-03 11:03
A contact center is a business’s backbone that facilitates first level interaction between the company and a customer. Being on the frontline, contact centers have to brave through man… Read More
2018-09-24 08:45
In the age of information, fast communication is a necessity in any kind of business. The internet has emerged as the most powerful vehicle of communication in the digitized age. From voice… Read More
2018-09-17 09:45
More and more organizations are now paying attention to what their customers are saying on various social media channelsThe new generation of customers spends far more time over social media… Read More
2018-09-17 09:32
Teckinfo’s InterDialog Dialer i.e. an automated dialer works not only as Predictive Dialer but also the Preview Dialer, Power Dialer & Progressive dialer based on the requirements… Read More
2018-09-17 09:22
A contact center is the first point where all customer enquiries are handled. Small and large corporations and organizations know that handling customer’s inquiries quickly and e… Read More
2018-09-14 05:23
According to a recent study an average customer will spend around 1.2 years of his life on hold; waiting to speak to a customer service representative. 34% of the customers hang up before be… Read More
2018-09-05 08:55
In order to meet high customer expectations, businesses must embrace new features that augment the native capabilities of their solutions. The importance of redundancy here is undeniable. Re… Read More
2018-09-05 07:29
High availability is simply the ability to maintain continual operationality even during times of hardware or software failures within the system. High availability facilities ensure that op… Read More
2018-09-05 06:46
Is your business growing fast, faster than you projected? To keep up with the trajectory of your growth, you need to upgrade your services accordingly. If you cannot move fast, you will lose… Read More
2018-09-04 09:34
Modern world thrives on digital information; increasingly fast changing technology is reshaping the way human race approaches their day-to-day lives. Digital revolution has forced the busine… Read More
2018-08-31 05:11
With the advent of technology, the world is getting to be a smaller place. It is easier to get in touch with people sitting even halfway across the world, be it friends, family or customers… Read More
2018-08-29 08:44
Efficient ticketing system that lets customers track open issues.Built-in knowledge base for storing helpful tips and articles. Not only does this act as a great self-help resource for custo… Read More
2018-08-29 08:36
Here is a list of features a Predictive Dialer is capable of performing-Answering Machine DetectionAdvance Dialling LogicAutomatic Call Distribution (ACD)Do-Not-Call List ComplianceConsultat… Read More
2018-08-29 08:22
Nowadays customers worldwide prefer shopping online and selling through e-commerce companies. Whether it is a retailer, distributor, manufacturer or any other company with products or servic… Read More
2018-08-24 07:25
A Contact Center Wallboard is a visual communication tool used to display real-time information related to contact center performance.In a Contact Center, a Wallboard can be used to display… Read More
2018-08-18 10:16
CRM should be efficient enough to cater to customer requests or complaints. First call resolution is always a target for each agent but in case of a repeated caller the history is very criti… Read More
2018-08-18 05:25
Callers should be managed quickly as they already were in call queue, this monitoring by supervisor is crucial to manage and analyse the call flow. Displaying the same to agents gives an ide… Read More
2018-08-18 05:21
A Predictive Dialer is a Contact Center Solution, which automatically dials the phone numbers available in pre-uploaded contact list and connects live callers to an available Call Center Age… Read More
2018-08-08 11:34
There was a time when firms knew their customers by their first names and handling customer interactions was as routine as checking inventory. There was one-to-one customer service and that… Read More
2018-08-04 07:10
The Dialer is an independent, intelligent system that controls the outbound calls, made by a contact centre, using various algorithms. The Dialer works in Predictive, Progressive, Preview mo… Read More
2018-08-03 07:17
In telephony, an automatic call distributor (ACD) is a system that distributes incoming calls to a specific agent based on customer need, type etc. delivered using computer telephony integra… Read More
2018-07-30 10:12
Many times you hear about helpdesk software, you have searched but still, you have so many questions in your mind. So first let’s talk about what exactly is a helpdesk software?Helpdes… Read More
2018-07-24 08:57
P Monitor is a live monitoring and reporting software. This software helps in monitoring real time status of the agents right from the supervisor’s desk. Extensive reporting capabiliti… Read More
2018-07-24 08:55
Mobile phones have revolutionized how business is done nowadays. It is common to find more people opting to use other support channels like social media, chat and email to make inquiri… Read More
2018-03-22 07:02
Today customers want to connect with companies using different communication channels. They reach out for help using email, chat, call, social media etc. Managing different communication cha… Read More
2018-02-26 06:16
Galaxy CRM is a web based software that effectively manages customer complaints, enquiries, ticket generation etc.This software can be integrated with voice, chat, email, social media etc. Y… Read More
2018-02-22 12:33
In the age of information, fast communication is a necessity in any kind of business. The internet has emerged as the most powerful vehicle of communication in the digitized age. From voice… Read More
2018-02-22 11:56
IVR Edge is an IVR System or you can say Interactive Voice Response System that allows a computer to interact with humans through the use of voice commands or input via keyboards & provi… Read More
2018-02-15 04:40
Contact center solutions offer multichannel customer support including email, chat, voice, sms, voice and screen recording, monitoring tool etc.Contact center solutions is also preferred as… Read More
2018-01-15 10:42
India is one of the largest country in the world so there are lots of companies who are offering call centers solutions in India to fulfill the requirements of technology in contact centers… Read More
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