Blogarama: The Oldest Blog Directory

Today customers want to connect with companies using different communication channels. They reach out for help using email, chat, call, social media etc. Managing different communication cha… Read More

Galaxy CRM is a web based software that effectively manages customer complaints, enquiries, ticket generation etc.This software can be integrated with voice, chat, email, social media etc. Y… Read More

IVR Edge is an IVR System or you can say Interactive Voice Response System that allows a computer to interact with humans through the use of voice commands or input via keyboards & provi… Read More

Contact center solutions offer multichannel customer support including email, chat, voice, sms, voice and screen recording, monitoring tool etc.Contact center solutions is also preferred as… Read More

In the age of information, fast communication is a necessity in any kind of business. The internet has emerged as the most powerful vehicle of communication in the digitized age. From voice… Read More

India is one of the largest country in the world so there are lots of companies who are offering call centers solutions in India to fulfill the requirements of technology in contact centers… Read More

P Monitor is a live monitoring and reporting software. This software helps in monitoring real time status of the agents right from the supervisor’s desk. Extensive reporting capabiliti… Read More

Mobile phones have revolutionized how business is done nowadays.  It is common to find more people opting to use other support channels like social media, chat and email to make inquiri… Read More

Many times you hear about helpdesk software, you have searched but still, you have so many questions in your mind. So first let’s talk about what exactly is a helpdesk software?Helpdes… Read More

In telephony, an automatic call distributor (ACD) is a system that distributes incoming calls to a specific agent based on customer need, type etc. delivered using computer telephony integra… Read More

The Dialer is an independent, intelligent system that controls the outbound calls, made by a contact centre, using various algorithms. The Dialer works in Predictive, Progressive, Preview mo… Read More

There was a time when firms knew their customers by their first names and handling customer interactions was as routine as checking inventory. There was one-to-one customer service and that… Read More

A Predictive Dialer is a Contact Center Solution, which automatically dials the phone numbers available in pre-uploaded contact list and connects live callers to an available Call Center Age… Read More

Nowadays customers worldwide prefer shopping online and selling through e-commerce companies. Whether it is a retailer, distributor, manufacturer or any other company with products or servic… Read More

With the advent of technology, the world is getting to be a smaller place. It is easier to get in touch with people sitting even halfway across the world, be it friends, family or customers… Read More

Modern world thrives on digital information; increasingly fast changing technology is reshaping the way human race approaches their day-to-day lives. Digital revolution has forced the busine… Read More

In order to meet high customer expectations, businesses must embrace new features that augment the native capabilities of their solutions. The importance of redundancy here is undeniable. Re… Read More

High availability is simply the ability to maintain continual operationality even during times of hardware or software failures within the system. High availability facilities ensure that op… Read More

Is your business growing fast, faster than you projected? To keep up with the trajectory of your growth, you need to upgrade your services accordingly. If you cannot move fast, you will lose… Read More

According to a recent study an average customer will spend around 1.2 years of his life on hold; waiting to speak to a customer service representative. 34% of the customers hang up before be… Read More

More and more organizations are now paying attention to what their customers are saying on various social media channelsThe new generation of customers spends far more time over social media… Read More

Teckinfo’s InterDialog Dialer i.e. an automated dialer works not only as Predictive Dialer but also the Preview Dialer, Power Dialer & Progressive dialer based on the requirements… Read More

A contact center is the first point where all customer enquiries are handled.  Small and large corporations and organizations know that handling customer’s inquiries quickly and e… Read More

In the age of information, fast communication is a necessity in any kind of business. The internet has emerged as the most powerful vehicle of communication in the digitized age. From voice… Read More

A contact center is a business’s backbone that facilitates first level interaction between the company and a customer. Being on the frontline, contact centers have to brave through man… Read More

The entire Insurance industry is based on a fine thread which works the balance between the organization and the customers. Tip it either ways and pandemonium is sure to follow. With the hug… Read More

A higher contact ratio combined with correct leads will automatically improve your business outcomesWith rising competition, unpredictable customer behavior and falling brand loyalty, it is… Read More

The advent of technology has simplified human life to an extent where you don’t even need to have a conversation with someone to get your job done. Few simple instructions and that&rsq… Read More

Identifying the skill set of the agents and routing the call to the right agents reduces the handling time of the calls. This features is one of the most important one as it gives quick resp… Read More

Many times you hear about helpdesk software, you have searched but still, you have so many questions in your mind. So first let’s talk about what exactly is a helpdesk software?Helpdes… Read More

Predictive Dialer is an outbound dialer. A predictive dialer is designed to handle a large number of calls in a short time period. Predictive dialer software is an auto dialer software that… Read More

Nalin Mital, Managing Director of Teckinfo Solutions Pvt. Ltd. New Delhi (India),  April 17: Teckinfo Solutions Pvt. Ltd., a leading software product company that has a legacy o… Read More

Nalin Mital, Managing Director of Teckinfo Solutions Pvt. Ltd. New Delhi (India),  April 17: Teckinfo Solutions Pvt. Ltd., a leading software product company that has a legacy of o… Read More