Here is a list of features a Predictive Dialer is capable of performing-
- Answering Machine Detection
- Advance Dialling Logic
- Automatic Call Distribution (ACD)
- Do-Not-Call List Compliance
- Consultative Transfers
- Scheduled Callbacks
- Auto Adjust Pacing Ratio
- Web Integration APIs
- Call Monitoring and Recording
- Real-Time Reporting
- Graphical Reports
This post first appeared on Omnichannel Call Center Software With Unified Agent, please read the originial post: here
