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Help Desk Features

Tags: desk network


  • Efficient ticketing system that lets customers track open issues.
  • Built-in knowledge base for storing helpful tips and articles. Not only does this act as a great self-help resource for customers, but also a nice reference for employees as well.
  • Ability to prioritize inquiries and route requests across the network to appropriate  departments.
  • Flexible reporting, tracking and problem resolution tools.
  • Ability to handle customer complaints/inquiries through any channel of communication
  • Web-based interface accessible from any computer with an internet or intranet connection.
  • Seamless integration into your existing network environment.  When incorporating a help desk solution, there should be no need to reorganize your infrastructure.




This post first appeared on Omnichannel Call Center Software With Unified Agent, please read the originial post: here

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Help Desk Features

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