Recorder / Logger for voice (IP , Analog, ISDN PRI) and Agent screen to allow businesses to keep records, improve customer service, increase security, and decrease errors, policy compliance, government regulations, connection resolution, process evaluation, data mining and training. It can record multiple media — Session Initiation Protocol (SIP), ISDN PRI, Analog and multi brands of proprietary Handsets from different vendors like, Avaya, Siemens, NEC, Panasonic etc. The Logger additionally allows you to capture the agents screen and provides the supervisor real-time monitoring of the agents activities. Once the call recording for the agent starts, the application can be triggered simultaneously.