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Top 6 Social Media Tools For Customer Service

Unquestionably, when it comes to Social Media, then it can be indeed referred to as the future of customer service. And, that is how these social media networks like Facebook, LinkedIn, Twitter etc., are becoming the new platforms for advertising and marketing. No matter up to what height you try to take your business, you should always stick to social media! It has been forever and still now an essential part of marketing. 

Table of content 

  • SproutSocial
  • Respond
  • Hootsuite
  • Rignite
  • Sparkcentral
  • Social Studio
  • Over To You

Moreover, if we just take a glance at recent research, then you can notice that by 2020 almost 90% of businesses would leverage the power of social media for best kind of customer service.

And, interestingly, there is a ton of such amazing tools through which you can use social media for customer service. Don’t you have an idea about the same?

Then, here’s a rundown of some of the excellent social media tools that you need to use for better customer services.
Just read ahead… 


When it comes to overall social media management, then SproutSocial really do wonders. It actually helps businesses to build somewhat lasting relationships with their customers. You can use this astounding tool to post and schedule your messages on various social media platforms with the help of multiple profiles.

Further, you can even integrate it with the multiple numbers of leading social media platforms like Facebook, LinkedIn, Twitter etc. The best part of this social media tool which attracts most of the social media marketers is nothing but its third-party integration that makes it easy to take a single tweet and then convert it into a help desk ticket to allow it to an appropriate team member within just seconds. 


It can be definitely said that with Respondly (the previous name of Respond), Buffer has given us an excellent social customer service and engagement tool. This app helps the marketers to keenly monitor the Twitter accounts for DM(s), keyword searching and reporting, @mentions and what not!

When it comes to exceptional customer service, then you can solely rely on Respond. This tool has astounding collaboration features for an intrigued support for teams. So, the larger teams could efficiently collaborate on the social media platforms to tackle the conversations in a completely hassle-free manner. 


Who doesn’t know about HootSuite? It is one of the perfect management tools on the market which offers excellent publishing, engagement, analytics, workflow features etc.

This tool can be integrated with more than even 25 social networks. You would be able to customise the dashboard as per your need of showcasing precisely those streams that you want to really want to put forward. Also, it can be used for scheduling the contents across more than one platforms. 


Rignite is such a superb social media management tool which has a fantastic bunch of functionalities that would not only save a lot of your time but also let you get a much better return and growth in your business. This app offers a high-end set of social media management, monitoring, goal-oriented marketing, and nevertheless some of the most excellent analytic tools.

With such a social media tool, you’ll definitely be organised at your work while creating the best kind of social media marketing campaigns. And, this is not the end! You could even handle multiple numbers of social media activities through a single tool. 


It is a fantastic customer service tool which allows you to communicate with your audience who are present all over the world through multiple social media platforms including Facebook, Twitter and all others of course.

Through this app, you could get access to app-messaging for the team members so that you will be able to undoubtedly focus on social media to resolve all kind of customer’s issues.

With the primary objective of providing outstanding customer services for all kind of businesses, Sparcentral just excels! If you would use this tool, then you can be ensured about getting all the interaction directed towards a single feed and sending the messages to any available customer service rep. Thus, no any customer of yours will be ever missed! 

Social Studio

This cloud-based tool accentuates social listening to such an extent that it can easily spot various potential customer service issues. With this app, you will get an entire overview of what people are talking about you while integrating intensely with the social media channel of your brand. This tool will let you exploit social conversations to such an extent that you can analyse, listen, and engage with your each and every customer. 

Over To You

Just ensure that before you opt for a social media tool, you should know what your requirements are. So, just do that and choose one among the tools above that you find best for you! Thus, you would be able to please your customers thoroughly. And, when they buy more from you, you skyrocket your sales graph like never before!

About Author:
Neil Helson is the marketing manager at Blurbpoint Media, SEO and digital marketing company. He is passionate about helping small businesses and startups grow online.

This post first appeared on The Edge Search, please read the originial post: here

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Top 6 Social Media Tools For Customer Service


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