2024-04-04 20:11
In the dynamic realm of e-commerce – where an estimated 20.1% of retail purchases are now made online (Forbes) – the landscape is ever-evolving; businesses, such as your own, are… Read More
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As an international leader in outsourced call center customer service and tech support, we at Callnovo Contact Center provide for eCommerce businesses and corporations helpful info. that can be used to increase their eCommerce sales and competitive advantage.
2024-03-27 15:53
The Fintech sector has undergone a remarkable transformation – evolving from just a niche market to a dominant force in the global financial landscape.
With a projected user base ex… Read More
2024-03-20 18:08
In the intricate world of visa service – where the stakes are high and the complexities vast – the role of customer experience (CX) cannot be overstated.
As we delve into the… Read More
2024-03-15 21:31
In the face of a global economic & geopolitical climate as volatile as the weather, the travel insurance industry confronts unparalleled challenges.
Market fluctuations shake customer… Read More
2024-03-13 18:47
In the fiercely-competitive realm of Big Tech, the evolution of customer support has become a pivotal battleground.
The transition towards an omnichannel approach is not just a trend &nda&hell…Read More
2024-03-08 18:23
In the fiercely-competitive e-Commerce landscape, the ability to attract & retain customers is paramount.
Customer retention is more than a metric – it’s a reflection of a… Read More
2024-03-06 15:31
In an era where business boundaries extend beyond geographical borders…
As companies venture into new markets, the demand for multilingual support is not just a preference –… Read More
2024-02-28 22:03
Table of ContentsThe Power of AI: Personalizing Patient InteractionsAI in Customer Service: A Game-Changer for Med BillingPersonalization through AI: Crafting Unique Patient JourneysSuccess… Read More
2024-02-22 22:48
Table of ContentsAI Automates Repetitive & Low-Value TasksThe Power of AutomationTransforming Customer ServiceSubstantial ImpactAI Optimizes Customer Service Workflows & ProcessesStr… Read More
2024-02-21 20:02
Table of ContentsAutomate Repetitive & Routine Tasks in Legal Customer Service w/ AIAI Tools Transforming Legal ServicesAutomation’s Impact on Client ExperienceAI Personalizes Inte… Read More
2024-02-15 16:33
Table of ContentsUnderstanding AI Analytics in AI Customer ServiceAI Analytics’ RoleAI Analytics in ActionThe Impact of AI on Technical Support SolutionsRevolutionizing Technical Suppo… Read More
2024-02-09 07:30
Table of ContentsStellar Multilingual Customer Service: How AI Supports Your Go-global BusinessCase Studies: Marriott International & Emirates AirlinesSuperb Multicultural Customer Servi… Read More
2024-02-07 18:23
In the competitive global medical billing industry landscape, English-based virtual assistants (English-based virtual medical assistance) have emerged as a linchpin for market dominance; the… Read More
2024-01-30 15:45
In the global legal industry, proficient English customer support is not a luxury – but a necessity; it’s a cornerstone for client engagement, fostering clear, efficient communic… Read More
2024-01-26 20:59
In the intricate landscape of global business expansion, the role of multilingual customer service emerges as a cornerstone for companies aiming to transcend borders; the complexities of div… Read More
2024-01-24 20:27
In the dynamic landscape of global ecommerce, English-based customer support emerges as a linchpin for market dominance; a HubSpot study underscores its pivotal role, revealing: 95% of consu… Read More
2024-01-22 07:32
导言：根据hinabgao数据显示，全球香薰机市场规模已经超100… Read More
2024-01-19 16:13
The global Forex trading industry is intricately-linked with effective English-based customer service for Forex; it’s a cornerstone for building trust, enhancing the trader experience… Read More
2024-01-17 17:35
In the competitive global Big Tech landscape, English-based technical support is crucial; companies aim for market dominance – with quality Big Tech support (global tech support) being… Read More
2024-01-05 21:08
In the wake of global e-Commerce expansion, businesses face the complexities of diverse languages & cultures; the business globalization of online commerce highlights the need for person… Read More
2023-11-06 21:44
In the global legal industry, proficient English customer service for law firms is not a luxury – but a necessity; it’s a cornerstone for client engagement, fostering clear, effi… Read More
2023-10-27 20:32
In the wake of global e-Commerce expansion, businesses face the complexities of diverse languages & cultures; the business globalization of online commerce highlights the need for person… Read More
2023-10-25 19:46
In an age where Big Tech companies are ambitiously-stretching their wings across the globe, language & cultural barrier challenges loom large; as these tech giants navigate the intricate… Read More
2023-10-25 19:12
In the burgeoning landscape of global business expansion, the strategic move to utilize customer service outsourcing from within Madagascar has emerged as a pivotal business growth strategy… Read More
2023-10-18 22:55
In the competitive global food delivery industry landscape, the importance of English customer service is paramount; companies grapple with establishing a strong local presence – and… Read More
2023-10-17 22:53
In the bustling landscape of LATAM customer service outsourcing, Suriname emerges as an uncharted sanctuary – ripe with potential & awaiting discovery; nestled within the vibrant t… Read More
2023-10-12 20:55
In the competitive landscape of the global travel industry, English-based customer support emerges as a linchpin for market dominance; 73% of consumers cite great CX as a critical factor in… Read More
2023-09-28 22:23
Vietnam is emerging as a pivotal player in the APAC region when it comes to Vietnam outsourcing, attracting go-global businesses like yours with its strategic location & business-friendl… Read More
2023-09-26 17:09
In recent years, Albania has carved a niche in the global Business Process Outsourcing (BPO) landscape with Albania’s emergence in outsourcing; this Southeast Europe nation has witness… Read More
2023-09-21 22:51
In the dynamic global outsourcing landscape, Tunisia’s emerged as a beacon of promise for your go-global businesses to expand its horizons; nestled in the north of Africa, Tunisia&rsqu&hell…Read More
2023-05-16 21:35
For U.S. medical billing companies, there are typically many challenges that are hard to handle in-house - such as: increased medical patient dissatisfaction, lengthy wait times, billing err… Read More
2023-05-10 11:22
For U.S. law firms, there are typically many challenges that are hard to handle in-house - such as: high channel volumes, consistent client case follow-up, unmanageable workloads, the provis… Read More
2023-05-05 16:59
Despite challenging pain points and high Big Tech customers' CS standards when it comes to top-quality technical support, Callnovo Contact Center's Big Tech support outsourcing solutions ens… Read More
2023-04-26 18:04
Despite challenging pain points and high, barely-manageable legal client customer service standards when it comes to top-quality legal customer service, Callnovo Contact Center's outsource c… Read More
2023-04-21 21:03
With high medical billing customer service standards of service, providing medical billing customer support in-house can be a daunting task; take a look inside to see how medical billing cus… Read More
2023-04-18 20:11
Despite U.S. labor shortage issues, Callnovo Contact Center can successfully support the medical staffing needs of such a medical staffing agency as the "W Company" - which has been successf… Read More
2023-04-13 16:52
As U.S. travel industry businesses recover from the COVID-19 pandemic along with the U.S. travel industry, U.S. travel industry businesses have a grand opportunity to surpass customer servic… Read More
2023-04-07 21:23
With high eCommerce customer service standards, ensuring stellar eCommerce customer support in-house can be challenging; take a look inside to see how outsourced eCommerce customer service s… Read More
2023-04-04 10:00
With outsourced technical support, your U.S.-based business has the opportunity to build strong, long-term growth and success while also improving it's cost-savings, efficiency, and customer… Read More
2023-03-29 21:06
The Time Doctor OA500 2023 - as well as the Time Doctor OA 200 2023 - is an actively-updated list of the top global outsourcing firms that provide an objective, comprehensive BPO assessment… Read More
2023-02-24 20:56
As U.S. homeowners manifest themselves as a rejuvenated group of new home seekers/buyers, the real estate market has an unprecedented opportunity to rebound, leading to strong real estate sa… Read More
2023-02-22 19:47
Although modern technology can process & review large amounts of content/data - there're are still some limitations which such technology that only human content moderators can regulate… Read More
2023-02-09 15:24
With the included key virtual assistant KPI, your global business will: (1) ensure it's maximizing its internal operations and service in a way that saves your business money while (2) enhan… Read More
2023-02-03 10:28
With the right eCommerce KPI, your eSeller can increase it's overall brand loyalty and long-term sales success - especially newly-penetrated global sales markets. Callnovo Contact Center's a… Read More
2023-01-17 22:23
Multilingual call center services ensure your go global brand successfully-meets global customers' service expectations through localized pre-sales & after-sales support that breaks lang… Read More
2023-01-16 23:37
With multilingual call center services, your go global brand has the unprecedented opportunity to meet global customers' service expectations through native language-based pre-sales & af… Read More
2023-01-13 21:33
As global economies continue to reap from post-COVID (or close to post-COVID) eCommerce boosts, an omnichannel eCommerce strategy is vital in boosting your e-Commerce seller’s global p… Read More
2023-01-13 03:32
作为一站式全球多语种客服外包运营商，受全球1000+大中… Read More
2023-01-10 03:34
科学育儿，精细化养娃，高端化定制，让他们谨慎再ค……Read More
2023-01-05 03:42
As 2022 comes to an end - and as global economies continue to gain ground in terms of growth as a result of increasing eConmerce sales - it cannot be stressed enough how important it is for… Read More
2023-01-03 03:38
“足球有独特的魅力，可以把人们凝聚在一起！Callnovo全球……Read More
2022-12-30 06:25
海外消费者都越来越习惯通过浏览商品的产品评价以ࡡ……Read More
2022-12-23 05:11
COPC®顾客体验优秀实践培训是一项严格且深入的课程。ē……Read More
2022-12-22 02:46
在跨境网购的交易场景下，良好的售前接待服务能增ࡃ……Read More
2022-12-07 18:48
Last week, we began a 2-part series on dental office HIPAA compliance (2022/2023) & best practices so you can uphold dental patient data confidentiality according to the Health Insurance… Read More
2022-12-02 20:40
Within the healthcare industry, patient data confidentiality is extremely vital. Recently, Callnovo wrote on benefits of HIPAA compliance for healthcare patients whereby it’s mentioned… Read More
2022-11-28 21:56
Markham, Ontario, Canada - one of the fastest-growing cities in the North American country and a.k.a. the High-tech Capital of Canada - held its 32nd Annual Business Excellence Awards ceremo… Read More
2022-11-23 14:32
As hospital admissions, physician visits, doctors visits, healthcare insurance claims, etc. rise, it’s direly-important to ensure the confidentiality of patients’ healthcare reco… Read More
2022-11-18 21:25
With rising hospital admissions, physician & doctor visits, and healthcare insurance claims, it's not just sufficient for healthcare providers to provide stellar patient care - but, it i… Read More
2022-11-17 17:01
As go-global businesses look to successfully-expand to new sales market niches so they can find global market success and dominate competitors, it's important to consider call center outsour… Read More
2022-11-11 21:24
Check out Callnovo's guide on how to properly monitor live chat metrics so your brand can maintain customer standards & expectations while offering such support, affording consistent ser… Read More
2022-11-04 14:36
By understanding, training, and having your help desk technicians put into practice key help desk metrics & help desk performance metrics, your global brand can orient itself on its CS /… Read More
2022-10-28 16:56
To offer superb customer engagement that builds a long-term brand legacy, it's direly important for your CSRs to put into practice key best customer service practices that show customer-cent… Read More
2022-10-27 20:14
Though long-term brand loyalty - bred through consistent, high-quality customer engagement - offers incredible advantages to go-global businesses, the universal challenge of resolving custom… Read More
The Best Customer Service Practices / Best Customer Support Practices To Build Your Customer Loyalty
2022-10-21 19:24
With today's ample opportunities to expand to global sales markets and build a global sales legacy, it is direly-important your business affords stellar customer experiences (CX) to its cust… Read More
2022-10-13 20:10
A strong customer service strategy that incorporates professionally-ready CS managers is crucial to high-quality customer engagement and pre-sales/post-sales product/service requests resolut… Read More
2022-10-06 17:15
In today’s digitally-enhanced world, top-tier customer service/technical support solutions are crucial to successfully-meeting customers high expectations when it comes to smooth, rapi… Read More
2022-09-30 16:26
Utilizing our guide, your global business can have a concrete understanding of tier 1 tech support and also 5 key tier 1 tech support skills that will allow you to foster superb customer eng… Read More
2022-09-22 22:25
By properly understanding which core and non-core business functions can be outsourced - and by following our 6-step guide on how to outsource - your go-global brand can efficiently maximize… Read More
2022-09-16 16:58
When your global brand incorporates a solid outbound sales strategy, it has the opportunity to utilize already-available tools to augment sales revenue; with our guide to 6 quality sales rep… Read More
2022-09-09 15:43
With multilingual customer service, go-global brands - like your own- have an unprecedented opportunity to enhance global customer engagement in such a way that it resonates with global cust… Read More
2022-05-19 21:07
In 2021, Facebook - now Meta - broke technological advancement with the revelation of the Metaverse; now, global businesses - like eXp Realty - can use such virtual technology to create adva… Read More
2022-05-16 22:01
As an economically-developed country in North America, Canada's e-commerce industry is booming now more than ever; to take advantage of such a ripe opportunity to expand into its ever-the-mo… Read More
2022-05-16 18:18
For brands that want to open more opportunities for global customers to contact them regarding their products and services, international toll-free numbers (ITFN) are a vital solution - offe… Read More
2022-05-07 00:09
For globally-expanding eCommerce brands looking to effectively increase their customer base and competitive drive in the international market - especially in the US and UK sales markets - om… Read More
2022-04-27 23:20
Despite U.S. customers' high customer service expectations and associated pain points, Callnovo's global customer service team - experts in native language customer service skills and equipp… Read More
2022-04-27 21:57
To meet the current labor shortage pain points in the United States - especially for travel nurse recruitment platforms such as the W Company - Callnovo Contact Center provides superb Englis… Read More
2022-04-21 22:23
For global business - whether E-Commerce or not - that are looking to further expand into sales markets where English is a dominant language, it's very important to have a good idea of the d… Read More
2022-04-11 23:09
By having a clear understanding of Germany's customer service culture and how to engage German customers effectively, businesses looking to expand to the German sales market have the opportu… Read More
2022-03-30 22:01
As a leading global customer service outsourcing provider, Callnovo Contact Center can ensure all types of businesses - such as "Brand M" (a leading outdoor cooking gear provider in the Unit… Read More
2022-03-26 00:02
With Callnovo Contact Center's 24/7/365 multilingual and omnichannel virtual assistance support - behind an advanced, global clound-based SaaS CRM platform - many businesses - such as the le… Read More
2022-03-17 22:41
Callnovo provides superb, timely 24/7 multilingual and multi-channel customer service and tech support outsourcing solutions to global businesses in 40+ industries throughout the world; this… Read More
2022-03-16 23:12
With multilingual translation services, globally-expanding businesses have the opportunity to minimize the impact of language barrier pain points and provide a superb customer engagement exp… Read More
2022-02-16 20:17
By becoming well-informed of your responsibilities as a go-global business to abide by the rules and regulations of the General Data Protection Regulation - or GDPR - compliance policy, your… Read More
2022-02-12 00:41
With Callnovo Contact Center's 24/7/365 global customer service outsourcing solutions, go-global eCommerce businesses have an unprecedented opportunity to utilize multilingual, omnichannel c… Read More
2022-02-08 20:30
With the right customer service soft skills, your eCommerce business' customer service team can ensure that your e-Commerce customers receive high quality customer service that ensures a lon… Read More
2022-01-17 09:04
As a show of Callnovo's completion of 17 years of service as an international leader in multilingual, omnichannel customer service and tech support outsourcing, the business looks forward to… Read More
2021-09-17 09:42
Global market-expanding eCommerce business looking to take advantage of customer service outsourcing in order to penetrate new markets and in-tun compete at a higher success in the global eC… Read More
2021-07-29 13:35
Within the booming German eCommerce market - and, behind steadily-growing Gross Domestic Product (GDP) numbers that should reach approximately US$ 4.9 U.S. trillion dollars by 2024 - cross-b… Read More
2021-07-12 19:39
A beautiful wedding ceremony and celebration is not only a blessed day for all those involved - but, more specifically for the bride and groom themselves as it not only marks the grand decis… Read More
2021-06-07 22:40
As the Japanese e-Commerce market continues to boom - with a very optimistic prediction for the next four years, market-expanding eSellers have a grand opportunity to increment their custome… Read More
2021-05-21 00:33
Despite the various pain points that accompany dental practice administration and operations - such as: over-expenditure on payroll, enlarged training schedules, insurance claim build-up, an… Read More
2021-05-03 23:24
With the many advantages that the international toll-free numbers (ITFN) 1-800 toll free phone numbers option affords - like cost savings and a wide range of customer service access - market… Read More
2021-04-26 17:36
As sales consumers gradually shift in the way that they think about what factors are most important in determining whether or not they will continue to support specific brands, it is importa… Read More
2021-04-12 21:50
With Workforce Management (WFM) software, businesses have the opportunity to augment their customers' customer service experiences in accordance with rising customer expectations when it com… Read More
2021-04-06 20:21
As live web chat has become the preferred communication platform by customers to connect with customer service teams due to the fact that it can provide speedy solutions, businesses - commer… Read More
2021-03-29 21:56
As live web chat with integrated AI is becoming the mainstream means of contact between eCommerce sellers and their eCommerce customers, it is vitally important that they understand how to p… Read More
2021-03-15 23:28
Following Lazada Thailand’s and Shopee Thailand's popularity amongst Thai eCommerce consumers despite the COVID-19 pandemic, global eCommerce sellers can generate a stronger long-term… Read More
2021-03-12 21:10
Thanks to tech support team leaders like Diego Orbegoso and their tech support teams, Callnovo Contact Center is a leading expert in providing high-quality outsourced technical support &ndas&hell…Read More
2021-03-12 21:10
Thanks to tech support team leaders like Diego Obregoso and their tech support teams, Callnovo Contact Center is a leading expert in providing high-quality outsourced technical support &ndas&hell…Read More
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