2024-02-07 07:27
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Latest information about live chat software, customer support and customer relationship management can be found on the pages of our blog.
2023-10-19 12:44
The post Getting Started with Affiliate Marketing: Tips for Beginners appeared first on Provide Support Blog Read More
2023-10-10 19:22
The post Introducing Provide Support pricing update appeared first on Provide Support Blog Read More
2023-06-30 10:09
The post Why successful customer service strategy is important [Infographic] appeared first on Provide Support Blog Read More
2022-11-22 08:25
The post Customer service metrics worth your attention appeared first on Provide Support Blog Read More
2022-08-08 11:44
The post Benefits of in-house data storage appeared first on Provide Support Blog Read More
2022-07-04 06:10
The post Best tools for the effective remote teamwork appeared first on Provide Support Blog Read More
2022-06-09 06:02
The post 5 Reasons your Customer Service isn’t Human Enough appeared first on Provide Support Blog Read More
2022-04-29 07:55
The post 3 Reasons You Need to Have a Reliable Communication Channel for Your Customers and Employees appeared first on Provide Support Blog Read More
2022-04-13 16:40
The post How Virola changes the way you Secure your Data appeared first on Provide Support Blog Read More
2022-03-16 06:45
The post How to Provide Educational Customer Experience appeared first on Provide Support Blog Read More
2022-02-04 20:28
The post Predictions for Customer Service Trends in 2022 appeared first on Provide Support Blog Read More
2022-01-18 13:40
The post 3 Tips for Running a Successful Online Business in 2022 appeared first on Provide Support Blog Read More
2021-12-23 11:09
The post 10 Tips to Help You Get Ready to Customer Service Job Interview appeared first on Provide Support Blog Read More
2021-12-07 21:19
The post 10 Tips to Boost Your Post Holiday Sales appeared first on Provide Support Blog Read More
2021-11-18 18:49
The post Empathy in Customer Service. What Do Experts Say? appeared first on Provide Support Blog Read More
2021-10-25 10:08
The post How Digital Transformation Can Revolutionize Your Customer Service appeared first on Provide Support Blog Read More
2021-06-01 08:17
The post 8 essential live chat features to improve your customer service appeared first on Provide Support Blog Read More
2021-02-18 08:51
The post Top Live Chat Features for your Business appeared first on Provide Support Blog Read More
2021-01-26 08:13
The post First five steps to start selling online appeared first on Provide Support Blog Read More
2020-12-17 06:56
The post 8 Tips How to Take the Most out of Live Chat appeared first on Provide Support Blog Read More
2020-11-11 09:59
The post 5 Tips to Keep Customer Satisfaction High During Holiday Rush appeared first on Provide Support Blog Read More
2020-10-27 07:51
The post 10 Shopify Apps for Better Customer Experience appeared first on Provide Support Blog Read More
2020-09-11 06:26
The post Live Chat Features that Enhance Agents’ Performance appeared first on Provide Support Blog Read More
2020-08-05 03:11
The post 4 Tips to Encourage your Remote Customer Service Employees appeared first on Provide Support Blog Read More
2020-07-04 07:35
The post Provide Support Live Chat App for Shopify appeared first on Provide Support Blog Read More
2020-05-21 09:31
The post 5 Reasons Why Customer Service Reporting is Important appeared first on Provide Support Blog Read More
2020-04-30 11:06
The post Browser Based Live Chat Operator Console vs Native Live Chat Application appeared first on Provide Support Blog Read More
2020-04-07 16:19
You can affect only those things you pay attention to. That is why it is important to get information about your live chat customer service team performance and make improvements based on i… Read More
2020-03-30 10:02
10 Tips for Building your Remote Team and Providing Safe Online SupportToday more and more institutions and businesses switch to remote work due to the unsafe and unstable situation in the w… Read More
2020-03-12 05:35
Many companies utilize email as a way of getting insights into the marketing activities’ success. Unlike in-person or telephone interviews, email surveys can reach larger numbers of cu… Read More
2020-02-05 15:33
What do Provide Support customers like most of all about our live chat product? With a great set of features Provide Support live chat window can be customized to match any website look and… Read More
2020-01-27 09:54
In 2020 year businesses will try to do their best to provide excellent customer service and satisfy their customers. However, to offer smooth customer experience you need not only to answer… Read More
2020-01-06 09:10
In 2020 customers will become smarter as their expectations for service and customer experience are set by best brands. While interacting with a business, they compare their experience to th… Read More
![10 Ways Live Chat Can Help You Grow Your Business [Infographic]](https://cdn.blogarama.com/images/posts_thumbs_site_id/2745/274537-3524618072.w320.jpg "10 Ways Live Chat Can Help You Grow Your Business [Infographic]")
2019-10-16 13:56
Modern customers become more and more demanding. Together with high quality of products or services they expect excellent and smooth customer experience. However, without proper tools which… Read More
2019-06-29 04:38
Whenever your customers contact you they can share their ideas and offer suggestions. This information is valuable both for business development and customer experience improvement. Your cus… Read More
2019-05-21 05:54
The importance of online customer reviewsModern customers start their search of products or services with thorough analysis of information available on the Internet. They visit company&rsquo&hell…Read More
2019-04-26 10:25
Did you know that 64% of people think that customer experience is more important than price in their choice of brand? The new trends in customer service are emerging day by day and one canno… Read More
2019-04-10 05:12
Provide support is glad to announce the release of the live chat operator console for iOS. This version allows you stay connected with your customers on the go and handle chat requests if y… Read More
2019-04-04 10:14
More and more websites today are managed with help of WordPress platform. The growing audience of website owners creates the growing demand for various plugins that facilitate not only websi… Read More
2019-03-20 06:07
GDPR compliance is demanded of all businesses handling EU citizens’ data by 25 May 2018. For companies across every industry, the paradigm of data privacy has changed fundamentally. Un… Read More
2019-01-07 14:01
2018 year was very productive and rich for new features in Provide Support. A complete system redesign made it possible to add new functionality and start working on major upgrades which wi… Read More
2018-12-17 08:24
Live chat has become integral part of modern e-commerce websites. No matter whether you are a large retailer or run a small business, live chat feature added to your website will help you no… Read More
2018-12-06 19:46
Holidays provide a great opportunity for companies not only to sell more to repeat clients but also to acquire new customers. Together with a great opportunity to gain, comes a big chance to… Read More
2018-10-04 12:25
The French writer Antoine de Saint-Exupéry is credited with saying “A goal without a plan is just a wish.”
It is generally understood that the goal in customer service is… Read More
2018-08-22 07:39
Have you ever thought about why you are losing customers? Perhaps you are giving them a reason to leave?
A study from NewVoiceMedia found that:
67% of customers left a company due to poor s… Read More
2018-08-03 06:26
Genuine customer feedback creates opportunities for companies to earn more loyal customers, those who know that they can speak out about their problems and that they will be addressed.
It al… Read More
2018-07-23 06:49
Have you ever encountered a situation when you would click the live chat button on a website promising instant online help and you would not reach anyone? I did. At other times, I would con… Read More
2018-06-22 09:26
Proactive communication is an important part of customer service. It helps to facilitate the customer journey and inspires customers to stay loyal to the company.
CEB Global study found that… Read More
2018-05-10 10:08
At some moments customer service job can be a challenge. Dealing with different people and trying to meet their expectations is not an easy task. It takes patience, sharp intellect and I wou… Read More
2018-04-21 18:07
If you are aiming for excellence, you can never stop learning and polishing your skills. What skills are needed for a great customer service?
There is a long-running debate over which set of… Read More
2018-04-17 18:14
Did you know that 51 percent of U.S. employees are looking for a new job? Why?
Aren’t they satisfied with their salary? Don’t they like their old laptops? Can’t they bear l… Read More
2018-04-03 15:40
What’s the most important thing a business needs to do to improve relationships with their customers and keep them coming back for more? The answer is pretty obvious, and yet so often… Read More
2018-03-20 16:36
A decade ago, our familiarity of AI was only restricted to the silver screen. But today, the scenario has changed completely. Although AI is yet to take over our lives in a formidable way, a… Read More
2018-03-14 15:48
4 Dimensions of Customer TrustPut simply, high trust is a dividend; low trust is a tax. In fact, in our increasingly low-trust world, trust has literally become the new currency of our globa… Read More
2018-03-07 14:32
A Guide to Writing Customer Service EmailsDespite the rise of social media, live chat services and chatbots, email is still one of the most commonly used communication channels for businesse… Read More
2018-03-01 14:01
Everyone working in customer service knows that words are incredibly powerful, and some of them can truly either make or break customer service experiences. In fact, according to Andrew Newb… Read More
2018-02-20 14:12
Customer Self-Service and Its ValueIn any interaction, allowing another person to take the initiative and choose the terms of communication tends to empower them and enhance their experience… Read More
2018-02-15 16:01
Critical Thinking For Customer ServiceCustomer service jobs require a composite mix of soft and hard skills for success. To positively interact with customers and team members we need social… Read More
2018-02-08 12:32
AI Chatbots Vs. Human Powered Live ChatPredicting what the future of customer service will be like a few years from now there is absolutely no room for doubt that artificial intelligence is… Read More
2018-02-05 05:00
The benefits of real-time visitor monitoring in chat supportAs a live chat software provider, we saw many of our clients adding direct messenger links to their websites and missing on the op… Read More
2018-01-30 11:47
8 Ways to Say No to CustomersHave you ever heard “No” as a customer? How did you feel? Were you disappointed? Sometimes it may happen that we need to say “No” to our… Read More
2018-01-25 16:06
With the growth in messaging apps and automated bots, live chat is becoming the most popular customer service channel that offers huge opportunities for businesses, from support to marketing… Read More
2018-01-17 14:21
The value of keeping the right customersAcquiring new customers is important, but retaining them is more profitable. In order for a business to survive, it needs money. To make money, you ne… Read More
2018-01-10 15:15
3d rendering android robot thinking in officeHappy Holidays! As the new year dawns, many of us take the time to reflect on the milestones achieved in the past, and also look ahead to what th… Read More
2018-01-02 14:07
How Good Content Lets Your Customers Know You CareWhether you are a start-up company, regional SME or global corporation, chances are how you and your staff provide great service to your own… Read More
2017-12-28 15:15
Over the recent years customer experience has dramatically grown in value to supersede product quality and price. Companies that deliver outstanding customer experience can truly win over th… Read More
2017-12-19 10:19
The Impact of Customer Service on Purchase DecisionsZendesk survey revealed that 62% of B2B and 42% of B2C customers purchased more after a good customer service experience while 66% of… Read More
2017-12-12 14:33
5 Ways Big Data Will Improve Customer ServiceIn the abundance of more or less similar products, customer service has become by far the most influential brand differentiator these days. Accor… Read More
2017-12-08 12:32
What Your Customers Hate and Love Most About Your Live Chat SupportThere’s no doubt that in this increasingly digital era Live Chat has become the number one support tool for many busi… Read More
2017-11-28 12:07
B2B Customer Experience – How to get it Right?As per an Accenture report, – only 23% of B2B companies achieve impressive returns on their customer experience investments. In addi… Read More
2017-11-21 20:18
To connect with new customers don’t try to get inside their heads. Get inside their hearts. Create an emotional connection. – Bill Quiseng
Some of the world’s most suc… Read More
2017-11-16 14:18
Customer service and marketing can intensify and strengthen each otherCustomer service and marketing are often seen as completely different processes by most companies. Strategies for each o… Read More
2017-11-08 06:32
Handling Conflicts with Complex ClientsClient disputes are always damaging your reputation as a professional. No matter how you perceive it, when a negative review is attributed to your name… Read More
2017-11-01 13:09
5 Reasons Unhappy Customers Don’t ComplainThe times when customer complaints were seen as a distraction that should be eliminated are over. Most businesses today understand that compla… Read More
2017-10-20 10:33
Social Media Customer Support SecretsIt is no longer a secret that social media channels are used for assisting customers on a daily basis. Customers tend to ask questions and resolve their… Read More
2017-10-12 15:08
The cost of losing customers differs wildly between businesses, but it gets even higher if a customer is lost due to poor customer service experiences. No doubt, customer service has a long… Read More
2017-10-06 13:45
Customer Service KPIs for Live Chat TeamsCustomer service representatives play a key role in business growth and promotion – by supporting customers they build trust and improve brand… Read More
2017-09-27 14:26
Key Personality Traits for A Perfect Service RepProviding outstanding customer service naturally starts from finding and hiring the right employees for your customer support team. While perf… Read More
2017-09-20 09:28
How to write a welcome letterNew customer, welcome letters have been utilized by many businesses that hold customer relations in high regard. It is considered as good customer relations, and… Read More
2017-09-18 13:48
Cheat Sheet for Live Chat OperatorsChat etiquette plays a huge role in customer service. Professional and authentic interaction with clients goes far beyond the opportunity to make a sale. I… Read More
2017-09-14 10:21
FAQ page for self serviceMore and more customers take an advantage of self service options before contacting customer support representatives. In fact, Gartner reports that improving the sel… Read More
2017-09-06 16:07
With over 2 billion Facebook users, +700 million Instagram users, and +300 million Twitter users, it’s no longer enough for brands to be merely present on social media. They need to be… Read More
2017-08-29 16:11
Google Analytics and Live Chat Integration – Plan, Measure, Evaluate, ImproveSuccess of business promotion is based on planning, measurement, evaluation and improvement. To be effectiv… Read More
2017-08-22 09:36
Tips for collecting customer dataCustomers are putting a great deal of faith in you, when they’re telling you personal information. It’s essential that you understand the gravity… Read More
2017-08-16 09:41
Canned responses guidePredefined, canned or saved responses in some cases help to facilitate and enhance live chat communication. However, live chat agents should keep in mind that misusing… Read More
2017-08-03 15:32
Millennials now make up the largest consumer demographic with more spending power than any other generation. According to Accenture, while Millennials are already a potent force (spending ap… Read More
2017-07-26 10:21
How to listen to your customersMany companies tend to focus too much on the service or product they provide and forget about listening to their customers. Inevitably, this results in revenue… Read More
2017-07-20 14:21
12 Worst Things to Say to Angry CustomersIt’s no secret that customer service employees have to deal with angry customers nearly about 80% of the time. In this digital age only a few p… Read More
2017-07-11 13:35
6 Reasons Why You’d Like a Career in Customer ServiceIf you are a student or contemplating a career change, you know that there’s plenty of career advice out there. However, it t… Read More
2017-07-06 15:18
Now that global consumers are able to purchase nearly anything they wish on whatever device they want and wherever they happen to be, the eCommerce customer experience has dramatically chang… Read More
2017-06-28 10:23
Customer service journeyIt is sometimes said that success in business is less about what you sell and more about how you sell it. While this obviously means that marketing is important, so t… Read More
2017-06-23 09:52
Modern customers are becoming more and more demanding to brands. We cannot ignore the fact that 71% of consumers who have had good social media service experience with a brand are likely to… Read More
2017-06-13 10:28
How to Keep Your Employees’ MoraleWhen morale is low in your office, you may find that productivity levels take a nosedive, profitability tumbles and turnover increases. Each of these… Read More
2017-06-06 13:41
The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers. – Sybil F. Stershic
Companies like Zappos… Read More
2017-06-01 11:37
5 Tips for Effective Leadership in Customer ServiceCustomer service team success is most significantly influenced by service-focused culture that starts at the top and works its way througho… Read More
2017-05-23 10:39
6 Study-Backed Tips for “Best in Class” Customer ServiceGood quality customer service is the best interest for both companies and their customers today. In the markets overflowin… Read More
2017-05-16 14:18
One customer can change the fate or course of your business forever. Just take a look at the United Airlines incident. We’ve all heard and saw it. It was very disturbing and we just ca… Read More
2017-05-09 09:41
New Customer Service TrendsNo business can afford to be a customer service laggard. NewVoiceMedia survey results reveal that an estimated $62 billion is lost by U.S. businesses each yea… Read More
2017-05-02 09:05
Keeping customers happyWhat, truly, is happiness? Is it the central purpose of human life? A mere byproduct of luck? Is it a psychological state, or a positive evaluation of being?
For busin… Read More
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