It is sometimes said that success in business is less about what you sell and more about how you sell it. While this obviously means that marketing is important, so too is the Journey customers go on. After all, even businesses with great quality products will struggle if they provide a poor customer experience.
As a result, companies need to make sure they are equipping their employees with the necessary customer service skills to deliver on the Elements that truly matter to customers during their service journey. In this article, we take a closer look at some of those elements and explain why they are so important. (...)
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