We’ve learned a lot during the past 12 months: what restaurants deliver, what six feet actually looks like… Read More

Out with the old, in with the new!With the COVID-19 pandemic forcing rapid digital transformation and the complexi… Read More

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The Ultimate Playbook for Contact Center Automation The Better Way to Automate Customer Experience… Read More

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Interactive Workshop on the ROI of AI & RPA Why Is AI Failing to Deliver… Read More

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The combined solution enables organizations to assist contact center agents in real time, reducing average handle time, er… Read More

Contact Center Automation Demo Series Make Every Agent Your Best Agent With… Read More

For most contact centers, stepping into the digital age has meant heavily investing in knowledge management tools. Unfortun… Read More

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The contact center has seen enormous change over the past several years. Customers have more points of contact, more resolu… Read More

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An Open Letter to Management We need to talk. About how you’re supporting us. Or not suppor… Read More

Contact center agents are increasingly asked to take on more complex and difficult work, especially as digital portals and… Read More

CEO Q&As Followed by Live CX Automation Demos Rescue the Modern Contact Center With… Read More

Project Tracker Get agile with us!  Plan, track, of see what to work on today…head… Read More

Project Tracker Get agile with us!  Plan, track, of see what to work on today…head… Read More

Get to know your customers Understand the customer to understand how to sell to them… Read More

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Jacada Masterclass Featuring a Panel of Experts Ask Me Anything About Ag… Read More

WE'RE HIRING SENIOR FULL STACK DEVELOPER… Read More

Sometimes it feels like you only hear about customer service stories when things go wrong. Rather than dwell on negative ex… Read More

Robotic Desktop Automation (also referred to as Attended RPA in some circles) can be a major asset to contact centers, stre… Read More

The conversational AI, and specifically, the natural language understanding (NLU) market has changed significantly over th… Read More

Global Financial Services Leader Boosts Self-Service With Visual IVR In Canada How to Simplify CX… Read More

Lillian Vernon Transformed Order Management with RPA How to create multi-skilled agents? Make th… Read More

Leading Business Process Service Provider Transforms Order Management with RPA How to reduce 80%… Read More

Fortune 50 Tech Leader Reduced Customer Effort While Increasing Self-Service With Visual IVR How… Read More

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CAPITA Assists Agents and Boosts Customer Experience by Automating the Revenue Collections Process… Read More

Not sure if this is a global phenomenon, but at least through my completely unscientific observations, I’ve noticed… Read More

It’s an exciting time for contact centers, as new technologies like intelligent automation, conversational customer… Read More

Artificial intelligence (AI), especially conversational AI, represents the new frontier in contact center technology, pres… Read More

OverviewMobile-first, digital-first, and automation-first mindsets have shaped the customer experience agenda for years, bu… Read More

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ATLANTA, November 18, 2020 (GLOBE NEWSWIRE) — Jacada, Inc., a pioneer of intelligent customer service automation, has… Read More

MMM Healthcare is Simplifying the Contact Center with Workflow Automation and Unified Desktop Wha… Read More

MMM Healthcare is Simplifying Contact Center Operations with Unification, Real-time Guidance and Automation… Read More

Directors Club United Kingdom cordially invite you to attend a webinar by Jacada, winner of the Innovations In Customer Inter… Read More

There is no shortage of hyped up contact center technologies making the rounds to rescue customer experience leaders from the doldrums of this pandemic. The pitch goes…”What… Read More

Conversational AI is a key ingredient in the recipe for contact center automation. Great AI does not guarantee great outcom… Read More

Conversational AI is a key ingredient in the recipe for contact center automation. Great AI does not guarantee great outcom… Read More

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Jacada stands out as the only vendor to be included in the 2020 Everest Group PEAK Matrix® reports for both #RPA (Robot… Read More

Telefonica Automated Technical Support Using Dynamic Process Guidance Software How to Manage Com… Read More

Telefonica Automated Technical Support Using Dynamic Process Guidance Software How to Manage Com… Read More

Max Boosts Adoption of Digital Customer Service Using Visual IVR How to improve self-service ado… Read More

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NTT Ltd. is a leading global technology services company. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, inte… Read More

DHL Automated eCommerce Customer Service With Intelligent Virtual Agents How to Automate Your e… Read More

If there’s a hero who could use your help right now, it’s your call center agents.Thanks to self-service, custo… Read More

If there’s a hero who could use your help right now, it’s your call center agents.Thanks to self-service, custo… Read More

Puget Sound Energy is Boosting Digital Customer Service Adoption with Visual IVR How to Improve… Read More

Leading US Insurer Boosts Digital Adoption Using a Multimodal Virtual Assistant How to increase s… Read More

Webinar Abstract Customer Service Hero Stories From the Front Lines Meet the 8 Customer Service Automation Bots Rescuing Custo… Read More

Shufersal Boosts Trust in Online Grocery Shopping by Making Digital Customer Service a No-Brainer… Read More

Nationwide Boosts Contact Center Productivity with Unified Agent Desktop and Agent Assist Powered by RPA… Read More

Hyperautomation is the latest and hottest trend in the tech world, driving demand for more advanced automation solutions that reach new… Read More

The U.S. Navy, an RPA Pioneer How Do You Streamline 64,000 Contract Actions and About 6.4 Million… Read More

It’s that time of year call center leaders dread: budget planning. Seemingly without fail, call centers are asked to reduce costs to meet next year’s budget while still maintaini… Read More

Webinar ReplayTitle: Bullet-Proof Your 2021 Automation Roadmap With a Kickass ROI CalculatorThere is no shortage of shiny objects —… Read More

Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Au… Read More

No matter the market or industry, all call centers share the same end goal: deliver exceptional customer service. But what, exactly, doe… Read More

How do you lower call center costs once all the low-hanging fruit has been picked clean? That’s the question call center leaders ac… Read More

Intelligent Automation meets Business Process Optimization (BPO) as a powerhouse duo unites in global customer service automation deployment.   ATLANTA – June 23, 2020 – Jac… Read More

Many contact centers have had a bumpy ride as they hopped on the omnichannel roller coaster. A Multichannel Merchant survey revealed that… Read More

SKWeston & Company is a leading provider of contact center consulting and professional services. SKWeston & Company offers clients turnkey outsourcing and managed services solu… Read More

Zensar is a leading digital solutions and technology services company that specializes in partnering with global organizations across industries on their digital transformation journey. A t… Read More