Overview
As back-to-back winners of this Nationals title, Jacada continues to prove themselves and stand out as an innovation leader in the customer service automation landscape.
The pandemic has drawn our focus toward age-old problems that deserve our attention. Your contact centre agent desktop is no exception to this rule.
If your contact centre agent desktop offers a Zen-like experience for your agents and trainers, do not read further. Likewise, if you believe that your customer experience is not dependent on your contact centre employee experience, please stop reading.
Jacada’s award-winning Agent Assist solutions simplify even the most chaotic contact centre agent desktops, to deliver an effortless experience that guides both agents and customers to desired outcomes.