Microsoft Copilot – one of the most trending topics recently in the enterprise AI space. Introduced as a successor for Cortana, Microsoft’s answer to Siri and Alexa, Copilot i… Read More

The ever-changing field of service management makes every move matter. The complexity of service delivery processes, from field personnel to back-office operations, affects the bottom line… Read More

SOC 2 compliance is a framework for managing data based on five trust service principles—security, availability, processing integrity, confidentiality, and privacy. Developed by the Am… Read More

The Next Chapter in Healthcare: Virtual Solutions How to Handle Opposition to Precertification Technology Fac… Read More

In this article, we will delve into the intricate world of business simplification strategies, aiming to uncover the key secrets to achieving success in today’s competitive market. By… Read More

What’s the point of massive data volumes if they aren’t employed in decision-making processes? Let’s accept it—every industry is witnessing an exceptional flow of cus… Read More

The Ultimate Guide to Improving Customer Satisfaction Let's be honest; your business is like a lead balloon without happy customers. Client satisfaction is the foundation of every prosper… Read More

Managing a distributed workforce has become increasingly popular and necessary in the modern-day business world. With the rise of remote work due to technological advancements, global connec… Read More

The Brew News, your leading alt-news source for the latest updates in sports, entertainment, business, tech and IPL straight up from Dubai, UAE. As the leading news portal in the Middle East… Read More

Table of Contents India’s aviation industr… Read More

As a gastroenterologist, I see all types of disorders of the gut. From diarrhea to vomiting and everything in between, my patients often suffer from symptoms and conditions that seem inescap… Read More

✨ One platform, a whole world of opportunity Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere… Read More

Exceptional customer service isn’t just a nicety – it’s a necessity for a business that wants to last. Happy customers translate to brand loyalty, repeat business, and posi… Read More

Frontline workers who interact with customers directly and engage with products physically proved their resilience and significance during the COVID-19 pandemic. These workers form 80% of th… Read More

by Sophie Graham, Chief Sustainability Officer, IFS    Almost all industries are currently working out how best to adapt to the increasing demands for environmental, social, and… Read More

Reading Time: 9 minutesWhat is Sales Forecasting? Sales Forecasting is a crucial activity carried out by the marketing and sales department of the company to predict the future sales of the… Read More

Table of Contents The implementation of the General Data… Read More

Imposter syndrome, also known as the feeling of not belonging or being a fraud in your own job or profession, is a common experience for many people working in various fields. However, it ca… Read More

Summary In this conversation, Abhinav and Dan Lapporte discuss the intersection of data, AI, and people in the field of People Analytics. Dan shares his journey in people analytics, s… Read More

Summary Lydia Wu, an expert in people analytics and AI, discusses the importance of people analytics at Panasonic and how it shaped the company’s HR strategy. She shares example… Read More

Reading Time: 8 minutesWhat is Sales Management? Sales Management is a continuous & coordinated activity that includes various sub-processes such as drafting a cohesive sales strategy… Read More

Introduction: In Zambia, the distribution of newspapers remains a vital channel for disseminating information to communities across the country. Newspaper Delivery Persons play a cruc… Read More

In the intricate fabric of existence, crises emerge as inevitable threads, weaving through the tapestry of life and organizational dynamics alike. These moments of upheaval, whether personal… Read More

In today’s fast-paced market, standing out means putting your customers first. Customer-centricity isn’t just a nice-to-have; it’s a must-do for companies aiming for long-t… Read More

Brand Consistency: The Cornerstone of Memorable Brands Well, let’s begin with a thought experiment. Imagine the iconic golden arches. I am sure you saw the famous McDonald’s l… Read More

Our healthcare system leans heavily on skilled doctors and nurses. Nevertheless, an equally vital workforce helps to drive quality patient care behind the scenes – support staff. These… Read More

In an era where the traditional office boundaries blur into the digital realm, ensuring robust security measures for your organization’s data and assets becomes paramount. The hybrid w… Read More

It’s what we’re all supposed to be striving for at work: the promotion. The holy grail of employment. However, according to ADP research, recently promoted people are more likely… Read More

Suppose you’re working as a customer service associate in a call center. Your job is to respond to calls quickly and politely, ensuring people get the information they need. Unfortunat… Read More

Contact centers must be serious about being among the best in customer treatment. Apart from having the best call center software, they also aim to set the highest standard for taking care o… Read More

Leveraging visualizations to present complex insights simply and clearly is an indispensable skill across industries. The right graphs and charts spotlight trends, outliers, and patterns bur… Read More

Customer Experience Management: Unbreakable Brand Loyalty Let’s start with the basics, okay? Customer experience management (CEM or CXM) is about keeping track of everything between… Read More

  SharePoint Analytics is indispensable for organizations seeking to harness data-driven insights to optimize their digital collaboration platforms. As businesses increasingly rel… Read More

The organizational structure is now being interlaced with AI, which, in turn, is altering the way that businesses are run and innovation takes place. AI is also the force that drives the adj… Read More

Leaders drive success. They craft processes that streamline work, define clear goals that guide their teams, and rally people around a shared vision. Achieving management goals isn't a solo… Read More

Employee retention is crucial in this competitive market. Did you know how PepsiCo energizes and retains its employees?  Indra Nooyi, PepsiCo's former CEO, implemented a four-prong… Read More

Elena Agaragimova, a talent development expert, discusses staying relevant in the field, the impact of AI on talent development, and the use of AI in acquiring talent. Elena Agaragimova… Read More

“In God we trust. All others must bring data.” - W. Edwards DemingOne of the most pressing challenges faced by entrepreneurs is the need to make decisions amidst uncertainty. Mar… Read More

The competition to get and keep the right talent is fierce. Now businesses face a choice: stick with traditional management strategies or pivot to an employee-first approach. Prioritizing em… Read More