2011-11-29 09:40
Social media marketing, particularly the social networking sites have opened up new arenas for B2B lead generation. The BPOs make use of different strategies to make the most out of these so… Read More
Blog Directory > Travel Blogs > Resources Blogs > Call Center Events: BPO Company Enters Training Pa resources Blog >
Call Center Events: Bpo Company Enters Training Pa Blog
callcenterevents.blogspot.com
Tags:
lead generation
software
lead
call center
call center services
call centers
business
workforce management software
customer call center
social networking
2011-11-28 09:51
Every business makes efforts to add real time social chat to their websites for increasing web traffic and visitor engagement. Answering service call centers are hired by businesses to ensur… Read More
2011-11-25 06:34
A business always look for ways to increase their sales, customer base and return on investment (ROI); for this to happen, it is crucial to integrate the efforts that go into lead generation… Read More
2011-11-24 05:29
Outbound contact centers offer lead generation as a service to businesses in order to help them gain more customers and increase sales in the process. Getting new customers attracted to the… Read More
2011-11-23 05:14
The workflow customer relationship management (CRM) software is used by call center services for helping businesses automate the responses made to inquiries and complaints from customers. Wh… Read More
2011-11-17 05:44
Before the outbound call centers think of buying a hosted predictive dialer system, there are several factors that must be noted. You must get a hosted predictive dialer that is the most sui… Read More
2011-11-10 10:14
In the modern day generation the use of emailing is one of the most important ways of communication. This is a fast world and people are busy. Hence to promote products through emails can co… Read More
2011-11-04 04:22
For small and medium sized call centers in India, utilizing workforce management software is often prohibitively expensive. Frequently, this means that call centers are forced to use cheaper… Read More
2011-06-20 12:15
More and more generation of leads are the basic target of every lead generation companies. In order to understand the concept o lead gene we must get though the term “lead”. What… Read More
2011-06-10 07:00
Business firms have to continuously expand their domain in order to prevent stagnation. Expanding business areas would mean that they need to carry out additional areas of work. For example… Read More
2011-02-08 09:17
Business owners are now hiring call center services for offering them answering services round the clock. The customer service representative at the call center is provided with the right tr… Read More
2011-02-02 09:48
There are several things to consider when selecting a workforce management solution for a call center of any size.The workforce management solution should discuss different shift patterns, s… Read More
2011-01-27 14:28
The success of a BPO and efficiency of call center employees mostly depend on the training they have been provided.It is important to assess the needs of a call center before training is imp… Read More
2011-01-11 10:23
No matter what the geographical location of your call center is, you cannot surge ahead in terms of revenue unless you are improving your quality. The benchmark of call center services is me… Read More
2010-12-16 09:50
Updates and alerts about the progress of problem solving at the customer service desk increase the loyalty of the consumers. When a caller calls up with some problem that needs to be fixed o… Read More
2010-12-13 11:19
Cloud call center services serve some very basic functions. One of them is the reduction in costs. When call center services are being conducted by agents from their personal spaces, there… Read More
2010-11-15 09:58
Emails are effective ways of communicating for B2B lead generation. Emails become necessary in this context because the call center is contacting with busy professionals. Telemarketing calls… Read More
2010-11-12 11:02
Websites can be really useful as lead generation beds. But are the BPO units getting the most out of them? Seems that the answer is no! Let’s take a quick look at the ways in which cal… Read More
2010-11-11 09:59
The BPO industry has to develop flexible metrics for tracking their progress. For the traditional call center services like lead generation and telemarketing, they can continue to use the tr… Read More
2010-11-10 09:30
There are different channels on which call center services function these days. It’s not about the voice calls anymore. Telemarketing is now just a division of the call center. It&rsqu&hell…Read More
2010-11-09 10:14
The question of America’s attitude towards offshore BPO outsourcing kept popping up during President Barack Obama’s visit to India. The Indian contingent was much interested in k… Read More
2010-11-08 14:17
Call center trends keep changing with the times. This is one industry that has never stagnated, nor ever will. The BPO sector has changed its approach towards similar goals with the times. F… Read More
2010-11-04 11:37
Call center agents working from home can become security concerns for the BPO unit hiring them. In case they are hiring freelancers, the risks of danger can be quite high. To avoid getting i… Read More
2010-11-03 10:41
Customer service doesn’t always mean getting billing information or other enquiry details. Sometimes people call the answering service department to resolve serious issues that need a… Read More
2010-11-02 10:30
Twitter is one website that offers multiple opportunities on multiple fronts. Just when call centers were thinking that this micro-blogging site could be the ideal launch pad for online lead… Read More
Subscribe to Call Center Events: Bpo Company Enters Training Pa
Get updates delivered right to your inbox!