Call center trends keep changing with the times. This is one industry that has never stagnated, nor ever will. The BPO sector has changed its approach towards similar goals with the times. For 2011, the hot trend in the telemarketing services is to invest in technology. The coming days will see some improvements in the technology that these units are using now. As the lead generation sector moves towards online methods, they will be investing in quality manpower. Generating leads online will mean that the call centers hire professionals that don’t really belong to the telemarketing sector. They will be other professionals like web designers and even writers.
Manpower is the prerequisite for the new-age call center. With the right kind of equipment, BPO units can do what the clients demand off them these days. Web 2.0 is in and for that the call centers would need software and other investments. In the context of outbound call center agents who will work on the projects, they have to be suitably trained. It’s a different ball game altogether on the online scenario. Agents have to be responsible and restrained when conducted sales lead generation online. If you go by the current trends, you will find that there is a conscious shift towards more quality call center services.
This post first appeared on Call Center Events: BPO Company Enters Training Pa, please read the originial post: here
