If I offered you $100,000.00 dollars to jump out of a plane without a parachute, would you do it? I’m betting most, if not all, answered no. What if you learned the plane was sitting o… Read More

We hear it at the beginning of just about every business call these days. “This call may be recorded for”. The fact is, most calls are recorded for legal and compliance purposes… Read More

9 out of 10 large organizations suffered a security breach last year. The Contact Center is often the hub for Card Not Present (CNP) payment transactions. The transmittal, processing, and st… Read More

There are a few things that make me want to dance like Snoopy. Friday happens to be one of them. Team AVDS hopes you have plenty of reasons to dance today and every day. Happy Friday! Read More

It’s 2019! And, though it’s a new year with new technology, our core values and our message at AVDS remain the same: We simplify and automate technology to easily solve your most… Read More

Did this week fly by for you? Maybe it dragged on endlessly. Time flies when you’re having fun, right? But, a watched pot never boils. Everyone says time goes by faster the older we ge… Read More

HOUSTON (PRWEB) November 12, 2018 Automated Voice & Data Solutions (AVDS), a leader in contact center and customer experience communications solutions, announced today its partnership wi… Read More

There is more to the contact center than just the phone system. Does your CX strategy include leveraging essential technology to take your customer experience where no other phone system can… Read More

Automation! But, just the right amount. Customers want fast, friendly, and easy service. You want increased efficiencies along with increased revenues. With a blended strategy for automation… Read More

Though it’s a new year with new technology, our message at AVDS remains the same: We simplify and automate technology to easily solve your most complex business challenges. Team AVDS h… Read More

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I’m inspired by biographies. They’re the closest thing to walking a mile in another person’s shoes without, you know, walking a mile in another person’s shoes. I rece… Read More

The Contact Center is often the hub for Card Not Present (CNP) payment transactions. The transmittal, processing, and storage of payment transaction data carries with them an obligation for… Read More

#TGIF Happy Friday from Team AVDS! You’ve put in another week. Some of us, about half that with the holidays. Either way, we’ve all earned another Happy Friday. Have a great wee… Read More

I’m not one of those “New Year Resolution” people. I like life the way I live it. Yet, as I think about all that has been accomplished over the past year, I’m natura… Read More

Happy Friday! Have a Merry Christmas & Happy Hanukkah! Read More

AVDS IVR Visualizer + PureConnect Increase your ability to optimize, correct, and maintain consistency in call flows and your IVR documentation. Created by our Development Pros at AVDS, a Ge… Read More

PureCloud makes customer relationships simple by connecting phone, email, chat and social through one tool for better customer and employee engagement. PureCloud was designed with the user i… Read More

Measuring success in the contact center can be challenging. Business is doing well? Are you contributing to that success? Or, maybe business is doing poorly? Is that because of your contact… Read More

We always talk about the long week we had. Then we say that life is too short. Just a friendly reminder…take a moment to enjoy that long week. Otherwise, you may rush past something o… Read More

The self-service gas station started in Los Angeles in 1947. The premise behind the first self-service station was “save five cents, serve yourself, why pay more”. And, that… Read More

For a better CX (Customer Experience) Pay attention to the AX (Agent Experience)…and it will pay off for your contact center. Using game mechanics, recognition and social media concep… Read More

When it comes to cutting edge technology, we often put the cart before the horse – our expectations typically outweigh reality. Innovation can be scary. Technical experts, “geeky… Read More

The Contact Center is often the hub for CNP or Card Not Present payment transactions. The transmittal, processing, and storage of payment transaction data carries with them an obligation for… Read More

Toughen up, kiddos. The weekend is here. TGIF and Happy Friday from Team AVDS! Read More

By correlating and combining data from multiple business sources into tailored, real-time dashboard reports, eMite helps staff make better decisions, faster. And because it breaks down tradi… Read More

Did you hear the one about… The lady who was looking for a turkey but couldn’t find one big enough. She asked the stock boy, “Do these turkeys get any bigger?” The s… Read More

Take your Agent Experience (AX) and Customer Experience (CX) to the next level with PureConnect for Salesforce. PureConnect for Salesforce provides advanced call controls inside the third-pa… Read More

Is a dashboard the same as a business intelligence solution? Yes and no…a basic dashboard provides some amount of business intelligence. That is true. However, a comprehensive busines… Read More

We had our monthly company call today. As our team is dispersed about the US, most of the participants are on video. It’s like a giant Brady Bunch session, in more ways than one. Our c… Read More

An anonymous quote that I’m quite fond of is, “Integrity is doing the right thing, even when no one is watching.” I like to believe everyone feels that way. However, I know… Read More

Five Nines is a term for describing the availability of a service or system at 99.999% uptime. Realizing there are 525,960 minutes in a year, a system that truly provides 99.999% (aka Five N… Read More

In the USA, Veterans Day annually falls on November 11. This day is the anniversary of the signing of the armistice, which ended the World War I hostilities between the Allied nations and Ge… Read More

Is Your Data Just Sitting in the Kitchen Catch-All Drawer? We all have that kitchen drawer that catches everything. Probably some pencils in there, definitely scissors, address and phone num… Read More

By correlating and combining data from multiple business sources into tailored, real-time dashboard reports, eMite helps staff make better decisions, faster. And because it breaks down tradi… Read More

Today’s consumers are turning to the web before the phone for everything from ordering pizza, to paying a bill, to finding support answers. This makes live chat one of the most importa… Read More

Overcome the limitations of an outdated Avaya contact center! Customers want their questions answered and their problems solved quickly and efficiently. More than ever, self-service is th… Read More

The short answer is “Yes!”. Customers want faster AND better. It’s all about balance. A Gallup analysis examining customer engagement with a bank revealed their customers w… Read More

There are a lot of scary things out there, especially at this time of the year. But technology doesn’t have to be one of them. If your contact center has you spooked, give us a call. W… Read More

Frost & Sullivan White Paper Customer expectations have changed. Self-service options on the channels of their choice are a given. And when self-service is not enough, they want… Read More

I’ve been a network engineer, providing design and support, for over 25 years. I’ve often joked, don’t call me to cut your hair and I won’t call you to install my ne… Read More

Genesys Interaction Dialer lets businesses take their interactions to the next level. No more time wasted on outdated methods of dialing or returning the wrong contacts. Predictive… Read More

Aggregate your data from multiple feeds into one window, with real-time actionable insight! Scalable and highly adoptable to any organizational model, today and tomorrow, #eMite is not tied… Read More

If Siskel and Ebert were here, they would give you two thumbs up for a week well done! Happy Friday! Happy Friday from the Team at AVDS! We give you about 80 thumbs up, give or take a coupl… Read More

Meet Steve…and learn how AVDS & @Genesys helped solve his #CX challenges. Written by: Brian Barnett Director of Marketing, CX Aficionado, Engineer, Photographer, Family Man&hel&hell…Read More

Your customers are engaging with your business on more channels than ever before. Are you prepared to answer those calls, too? Whether it is from the website, chat-bots, sms, email, or… Read More

As well as consistently working to improve customer experience and maximize sales, contact centers today are faced with perhaps the most daunting challenge of all: remaining compliant with e… Read More

When I go into a store, I am looking for a product. What keeps me coming back to that store is the service experience. There is value in great customer service. Great customer service saves… Read More

Sometimes we have to get back to the basics. Here’s a quote from Dr. Seuss to help steer you into the weekend. You have BRAINS in your HEAD. You have FEET in your SHOES. You can STEER… Read More

“In the Gartner 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, @Genesys has once again maintained a leadership position and placed furthest among all vendors f… Read More

Sometimes you need help asking the right questions so you can get the right solutions. Reach out to AVDS today…yeah, even on a Friday we’re 100% ready to help! Read More

The Gartner award winning @Genesys #PureConnect and #PureCloud Platform offers everything you need in a Contact Center and Enterprise Voice solution. However, many companies are updating evo… Read More

How do you measure the success of your contact center? The short answer: Analytics. William Thomson, commonly referred to as Lord Kelvin, was an Irish mathematical physicist in the late 1800… Read More

The United States railway system is a phenomenal story. In 1828 the B&O Railroad was born. Yes, the one on the Monopoly board. Spawning towns across the nation, connecting farms and citi… Read More

When we think of the disrupters and the disrupted, it’s easy to think of “Blockbuster vs Netflix”. Netflix knocked em out faster than Mike Tyson did Marvis Frazier (among m… Read More

Digital Transformation has been going on around us for years. I personally don’t know anyone who has celebrated the completion of theirs. Why? Because it’s a dynamically evolving… Read More

Business Process Automation (BPA) is the concept of using automation to streamline internal processes. The result is savings in time, resources, and a reduction in errors caused by the human… Read More

For 20 – 2000 users, it is the silver lining for your business. It provides all the channels in one platform and enables you to scale up or down from a capabilities standpoint or a use… Read More

Measuring success can be challenging. Especially in the contact center. So, business is doing well, right? Are you contributing to that success? Or maybe business is doing poorly. Is that be… Read More

Rot row, Shaggy! It’s Friday! We’ve had another great week here at AVDS. We hope the same holds true for you. Don’t get hot and bothered by the petty stuff. Be Cool! Like S… Read More

This guest blog is courtesy of:Stephen Irecki  @sireckiDirector, Global Customer OperationsProphecy InternationalTwitter – LinkedIn – Website How do you measu… Read More

Frost & Sullivan White Paper Customer expectations have changed. Self-service options on the channels of their choice are a given. And when self-service is not enough, they want… Read More

The Contact Center is often the hub for financial transactions. The transmittal, processing, and storage of payment transaction data carries with them an obligation for Payment Card Industry… Read More

Happy Friday, Folks!  While hammering away on the keyboard among my various office programs, I was prompted to install an update. Shocking, I know. Being completely desensitized to freq… Read More

If you are not understanding 100% of the Voice of the Customer, maybe your on-hold music should be “I Can’t Get No Satisfaction”. Predictive Conversational Analytics levera… Read More

Notice: New Name Badges Issued Through the miracles of modern technology, we have automatically created your personalized name badge here: In an effort to better identify ourselves to one a… Read More

Simply put, manual call scoring is a flawed approach based on chance. The chance that you pick the right call to score out of the sea of interactions coming in to your agents. And, the chanc… Read More

I believe it was Norman Vincent Peale who was quoted as saying, “We tend to get what we expect.” AVDS expects all of you to have a safe and fun weekend with your family and frien… Read More

83% of all companies still list customer experience in their top 3 business strategies, and many of these organizations have “Voice of the Customer” programs without leveraging… Read More

@Genesys #PureCloud and #AVDS. A flexible, all-in-one, customer experience platform that meets your needs! Contact the CX Pro’s at AVDS TODAY! Read More

STORM ALERT: Hurricane Florence is on a path of destruction that will put millions of people at risk and threaten billions of dollars in property damage, centered on the Carolinas, through t… Read More

UPDATE STORM ALERT: The North Carolina area is currently in the sights of now Hurricane Florence. The storm is headed towards the US Easy cost and packing category 4 winds and rain. The curr… Read More

STORM ALERT: The North Carolina area is currently in the sights of Tropical Storm Florence. The storm is gaining power and could reach hurricane strength by Sunday. The current projections p… Read More

On September 7, excitement will fill the air at the Houston Fast 100 Awards Ceremony Luncheon as the fastest growing companies in Houston eagerly wait to hear who No. 1 will be! AVDS is thri… Read More

We had a great week here at AVDS! We hope you had a great week, too! We had many accomplishments, overcame a few challenges, out-maneuvered a few obstacles, and now we are ready for the week… Read More

Forrester recently predicted the global cloud market will grow from $146 Billion In 2017 to $236 Billion by 2020. Forrester also reported contact center interaction management (CCIM) softwar… Read More

All of the “giant corporations” are leveraging conversational analytics to understand and shape the customer journey. But, you don’t have to be a giant corporation to take… Read More

Tropical Storm Gordon – Outlook for September 5, 2018. When tragedy strikes, creditors and collection companies need to consider the impact on borrowers in the affected area – a… Read More

SEVERE WEATHER ALERT! Tropical Storm “Gordon” Approaching Just this time last year, we were enduring one of the largest hurricanes in Texas history. August 25–28, 2017… Read More

The future is now. What is your strategy for your modern contact center? With this increase in technological awareness, Customer Experience Pros are becoming well versed in technology and t… Read More

Increase your NPS, the accurate way. The flaws with Net Promoter Score (NPS) are many. In addition to being after the fact, it is derived from only a small sample of interactions as opposed… Read More

Isn’t Labor Day a funny holiday? In solidarity of being such hard workers, we all take an extra day off. While you are manicuring the yard, tending the smoker, icing down the beverages… Read More

When I first made purchases on the internet, I worried if I was safe. Or, at least, protected. Would my information be secure? Could someone take all the money from my account? Am I responsi… Read More

Join AVDS for an introduction to Call Journey and how it improves the way businesses are serving their customers and managing their workforce. Wednesday, September 12, 2018 / 10:30 am C… Read More

Join AVDS for an introduction to Call Journey and how it improves the way Credit Unions serve your members and manage your workforce. Wednesday, September 12, 2018 / 10:30 am CST Li… Read More

Nowadays…I love being old enough to use that term…many of us never step foot into a financial services office. Credit card offers rain down upon us daily. The big guys are on e… Read More

As another week unwinds and the weekend begins, we’re often thinking ahead to Monday. While dedication and planning are always on our agenda, we have to remind ourselves to give time t… Read More

URGENT TECH BULLETIN: Genesys PureConnect Technical Update/ Microsoft TLS 1.2 for Office365 As of October 31, 2018, Microsoft Office 365 will no longer support TLS 1.0 and 1.1. You MUST BE O… Read More

Join AVDS for an introduction to Call Journey and how it improves the way you serve customers and manage your workforce. Thursday, September 6, 2018 / 10:30 am CST Listen Better Eve… Read More

I recently called into one of the premium satellite television services companies to cancel my account. I figured one of the largest contact centers in the country should be able to handle t… Read More

PureCloud makes customer relationships simple by connecting phone, email, chat and social through one tool for better customer and employee engagement. PureCloud was designed with the user i… Read More

As of October 31, 2018, Microsoft Office 365 will no longer support TLS 1.0 and 1.1. You MUST BE ON TLS 1.2 by October 31, 2018 if you are using Office365 with the Genesys PureConnect platfo… Read More

Financial Services contact centers, especially Credit Unions, must work smart to stay ahead of their competition. Technology and consumer demands are changing rapidly. Meeting those demands… Read More

A conversation is more than just words, it’s a human connection. And within every single connection is a complex and invaluable collection of data, which when unlocked can u… Read More

Based on historic activity and according to NOAA (The National Oceanic and Atmospheric Association), September is the worst time of the year for storms and hurricanes, especially in the Atl… Read More

When we talk about the contact center, we are talking about the business of customer service and creating an effortless customer experience. You want to make it easy for your customers to do… Read More

When it comes to administration and implementing best practices for your communication systems, many businesses are falling behind. Companies are understandably focused on the revenue genera… Read More

Agent Performance Management is rapidly climbing the list of priorities in the contact center. Empowering your agents with quality coaching is one of the best returns on investment. It equat… Read More

Journey Mapping is rapidly becoming a “must have” for today’s modern contact center and enterprise services businesses. A customer journey map is a visual representati… Read More

Houston, TX, July 26, 2018: AVDS (Automated Voice & Data Solutions), a leader in contact center communications solutions, announced today its partnership with Call Journey, a leading pi… Read More