2021-05-03 11:18
The purpose of insurance is enough protection for a rainy day. The covid-19 pandemic cloudburst means even the most prudent insurers are rapidly needing a bigger umbrella.To complicate matte… Read More
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2021-04-30 09:50
The Internet of Behavior (IoB) extends from the internet of things, it consists of multiple approaches to capture, analyze, understand, and respond to a variety of digital representations of… Read More
2021-02-11 06:13
The digital age poses new challenges for businesses in the BFSI industry, especially when meeting customers’ demands. Fortunately, there are always new technological innovations around… Read More
2020-10-05 10:23
CRM analytics comprise of the applications and programs used to analyze a company’s customer data and present it in a way that is conducive to business decision making. It takes t… Read More
2020-09-01 12:36
Digital is bringing in delightful transformation in efficiency, convenience and automation in retail banking. Yet, for the average corporate banker, all this could be happening in anoth… Read More
2020-08-18 07:27
For millions of customers, what was convenient before has changed into a necessity today. Bankers are leveraging a slew of digital platforms to boost their profits, improve regulatory c… Read More
2020-06-04 07:35
Over the past 3 months, a virus a ten-thousandth of a millimetre in diameter has upended lives, businesses and economies across the globe. Financial institutions are no different.They are s… Read More
2020-05-15 05:37
There is a popular saying in sales "Setting targets is the first step in turning the invisible profits into visible cash". Spare a thought for sales teams in today's uncertain ti… Read More
2020-03-30 13:42
Business revenue grows on sales, paved from engagement and driven by leads. Quick and strong sales growth depends on sales teams actively working on the right leads at the right time… Read More
2020-02-03 12:15
Credit unions are always on the lookout for innovative technologies that help them put the customer first in customer care.The financial industry is moving from face-to-face int… Read More
2020-01-22 11:46
According the Economist, a global banking customer today has checking account on a mobile app, rainy day fund at another bank, 14 credit cards, five mortgages, six insurance policies and se… Read More
2019-12-20 11:46
Relationship Managers (RMs) are a restless bunch. They are always on the lookout for ways to get closer to a customer's hearts and wallets. How can digital banking CRM become the perfect co… Read More
2019-12-13 06:28
Transformation drives finance. Business strategies are driven by significant investments in digital technologies for higher customer engagement & seamless digital experience. Traditional… Read More
2019-10-22 10:54
The ultimate tribute to the banking industry is that if it sneezes the global economy could catch flu.It is, thus, all the more important for banks to develop winning practices that enable t… Read More
2019-10-04 11:54
Buckle up, Bankers!Artificial intelligence is delivering a thrilling customer experience across channels.It is helping banks to know customers better than themselves and offer personalized… Read More
2019-09-24 10:09
Banking and financial service leaders are mixing finance with technology in the hope of solving the world's toughest Rubik's Cube, the customer.Forget generic products, offers and loyalty pr… Read More
2019-09-06 11:12
In the past, any increase in the sales of traditional banking were more or less attributed to its soothsaying abilities rather than strong understanding of customer data within. Customer&rsq&hell…Read More
2019-09-03 11:11
A lot rest on the shoulders of insurers as they protect a customer's future.In today's age of digital disruption, insurers are looking to create simple, affordable policies that are relevant… Read More
2019-08-20 09:11
The past few years have been the most morale sapping for corporate banking.Slowing global economy, low industrial output, increasingly strict regulations and growing Non Performing Assets (N… Read More
2019-07-31 09:25
Barely a day passes by without Artificial Intelligence (AI) being hailed as the second coming of financial innovation. From instant fulfillment to block chains, AI is causing financial servi… Read More
2019-07-19 07:00
A recent poll found that financial firms lose approximately 45% of their customers due to lengthy response times and delay in providing even reasonable customer service. This is proving su… Read More
2019-06-26 04:16
Customer’s infatuation with and availability of financial choices have threatened to add to traditional banking’s towering challenges pyre.Customer retention and growth have beco… Read More
2019-05-15 07:02
Sales numbers do not talk in the annual results of a Bank. It screams. That’s why banks are increasingly embracing digital technologies that deploy customer centric journeys for deliv… Read More
2019-05-09 07:14
To say that bankers are passionate about customers is like saying Brazilians have a passing interest in football. Customers are a hotly contested asset in the fiercely competitive bank… Read More
2019-04-22 11:16
Gone are the days when the marketers used to bombard prospects with product information and then make a guesswork of potential customers reached and leads warmed for follow-ups. … Read More
2018-11-05 11:00
Insurers are aiming to build responsive, high growth business while at the same time, optimize costs. In pursuit of this goal, many insurance firms are deploying the phrase of 'Robotic Proce… Read More
2018-10-26 11:42
To stay aloft in digital acquisitions, credit card issuers must carry out a fine balancing act between risks and customer preferences. The lure is tomorrow's profits. The reality is un… Read More
2018-10-08 12:02
Great times don't last forever. The banking industry, once the kings of good times, know this only too well. Banks had decades of comfortable position with minimal customer churn, low compe… Read More
2018-08-28 12:01
Insurance firms are in a tearing hurry to protect their turf from digital upstarts. In pursuit of their quest, they are paying millions to decipher customer behavior, that come in han… Read More
2018-08-21 12:00
Betting in college basketball or baseball can be lucrative, but not in lending operations. Every lending contract carriers an inherent risk, but the probability of default can be drast… Read More
2018-06-20 09:24
Gone are the days where a credit decision took weeks. Customers today, demand eligibility decisions in minutes, else swarming to fintech disruptors that deliver faster credit decisions… Read More
2018-06-14 07:28
Bankers say that the three most important things are costs, costs and costs. But to their dismay, loan origination costs have been rising steadily year on year. In 2017, lenders experienced… Read More
2018-06-04 09:19
Selling is energy intensive and time sensitive. The longer you take to make a sale, the lesser the probability of conversion. Now, some industries, by their nature, take longer but they can… Read More
2018-04-19 06:51
The holy grail of service for insurance customers are tightly integrated care channels, seamless onboarding, and a unified 360-degree profile view. However, insurers undertaking this quest… Read More
2018-04-09 12:08
Techno futurists gush that bringing disruptive technologies to contact center resulted in cost reduction, optimal service levels, quicker workflow processes. It is now possible to take… Read More
2018-03-26 12:18
In the contest between margins and customer engagement, customer engagement wins eventually every time. Your customers today have a powerful arsenal of tools to compare you with the co… Read More
2018-02-27 07:20
In 2018, every employee of your business will become a customer engagement champion. Thanks to intelligent automation, routine manual processes will be eliminated and employees will be free… Read More
2018-02-05 11:59
Without water, life ceases. Without context, so does engagement. Contextual engagement is the holy grail for building customer relationships.Through it, businesses get to know what's happeni… Read More
2018-01-29 10:59
The first impression of an 'insurance sales agent' brings up dreadful memories of non-stop pestering, red tape and frustrations.AI empowered insurance agents, on the other hand, are bringing… Read More
2018-01-12 09:09
Your phone is your personal butler. It is on your beck and call 24*7 and instantly fulfills every demand. The amount of personal engagement that you have with your phone often surpass… Read More
2017-12-26 09:54
Marketing and sales leaders want to position their business in the most positive light possible. Customers on the other hand, want reality. Your business can quickly convert prospects… Read More
2017-11-21 04:26
Businesses are intensely meditating on the term 'customer experience'. What makes 'customer experience' crucial? Retaining customers is the primal goal of businesses. The law of business ju… Read More
2017-11-03 11:56
Customer loyalty is something earned, not produced on demand. The best way to earn it is by delivering the finest customer service in banking, by re-calibrating your service strat… Read More
2017-10-26 07:00
Two, four, six, eight..don't let your customers alienate. This is the haiku sung by businesses, in today's age of intense competition for customer eyeballs and wallets. But, ensuring loyalt… Read More
2017-10-06 09:55
Maya is the perfect insurance agent. She has the highest satisfaction ratings from customers, instinctively senses their moods and offers relevant conversations, helps them buy or can… Read More
2017-09-25 06:08
A loan gives wings to dreams, solves problems and provides a safety net. But, the life of a lender is tough. Why?1. Operational inefficienciesThe entire traditional loan cycle, c… Read More
2017-09-01 06:16
The average lifespan of top insurance companies in S&P 500 is getting shorter and shorter every year. Traditional business models focusing on agents and distributors are getting battered… Read More
2017-08-31 11:15
Legacy systems of traditional banks are unpacking tensions for the top management. While customers and competition are flying to the digital age and beyond, they are stuck back in the analog… Read More
2017-08-09 07:02
Legacy systems of traditional banks are unpacking tensions for the top management. While customers and competition are flying to the digital age and beyond, they are stuck back in the analog… Read More
2017-08-01 05:44
Old is not always gold. Traditional banks are beset with creaking softwares that are bottlenecks for growth and innovation. It is making the banking sector feeble in front of disrupting comp… Read More
2017-07-24 06:22
Winning customers is an all year game. But whether you retain your 'Customer's Champ' trophy depends on how successful you can implement a CRM software.Below are the four CRM implemen… Read More
2017-07-20 06:44
Selling insurance is not for the faint-hearted. Low commissions, distrustful customers, blocked cold calls etc. are some of the many ills plaguing this industry. Top it up with digital disru… Read More
2017-07-10 12:24
Empires may fall in centuries, but customer loyalty falls in seconds. How can you go beyond customer management and truly engage to win the game of loyalty? Read on to find out.Fanning the f… Read More
2017-06-27 11:35
The CRM industry is expected to jump beyond US$ 36 Billion in valuation. It entered the life of a business in the 1980s as a Rolodex, migrated to excel sheets, transformed into a single plat… Read More
2017-06-12 11:05
2017 is well on its way to becoming the hottest year on record. And John was feeling the heat big time.The hot weather demanded that cooling devices be kept on round the clock, gulping power… Read More
2017-06-05 11:42
Your online activity generates 1.7 MB of data every sec. Multiply this with billions of users and you get an idea of the immense (putting it mildly) big data generated every day. Finan… Read More
2017-05-29 09:09
Old is not always gold. Traditional banks are beset with creaking softwares that are bottlenecks for growth and innovation. It is making the banking sector feeble in front of disrupting comp… Read More
2017-05-22 08:54
We derive body strength from our core. A six pack is not just great to have and look at, but it also serves as a vital stabilizer for our upper and lower body. Your service is the core of yo… Read More
2017-05-16 10:09
What does Martin Sorcese, Steven Spielberg and Quentin Tarantino have in common? A massive fan craze by directing great movies that leave an indelible experience. How can your business achie… Read More
2017-05-08 10:14
Want to make your business a dominant force in the industry? Employ the services of the three musketeers: Predictive analytics, algorithm automation and virtual assistants. They help enhance… Read More
2017-04-30 16:59
From the time banks was run as a science, sales and marketing were considered the Kings that brought over business profits. Today, customer engagement rules over both of them in delivering c… Read More
2017-04-25 06:52
Financial services industry are always on the lookout for fresh ways to amplify their mojo. After all, higher sales translates to bigger margins, improved balance sheet and higher stake… Read More
2017-04-17 05:55
Enterprise CRM implementations are usually wild west ventures. The script is worryingly familiar. Countless manual hours gathering requirements, haggling over budgets, balancing di… Read More
2017-04-10 08:10
Well begun is half done. This is true for a game, a project or customer journey. A great start is needed for your customer journey in order to guaranteed higher conversions. And social media… Read More
2017-04-03 12:28
It is amazing how quickly enemies can become friends. A couple of years ago, the finance industry was enamored by the rise of 'fintech'. Experts were writing obituaries for t… Read More
2017-03-23 12:14
A journey is synonymous with finding meaning. Similarly, you should use your CRM platform to design captive journeys that enable prospects to find meaningful satisfaction to their needs.Simp… Read More
2017-03-21 08:37
The ultimate dream of a business is to be Usain Bolt in introducing new products and services.To become so fast that competitors are left behind biting dust. Lifting off your products and se… Read More
2017-03-14 11:45
Selling insurance is not for the faint-hearted. Low commissions, distrustful customers, blocked cold calls etc. are some of the many ills plaguing this industry. Top it up with digital disru… Read More
2017-03-09 12:09
If only there was a Nobel Prize for CRM technology, you could have easily sorted out the best from the rest. CRM products are dime a dozen. But do you want to invest your hard fought resourc… Read More
2017-03-01 11:57
Every company wants to put their sales on fire. But the unknown attribute of fickle customer preferences often throttle it. That's when predictive analysis comes into play, by making the unk… Read More
2017-02-28 07:22
You need to apply the right gear at the right time to get maximum velocity. The same goes for your digital business. It is not enough to just change technologies to be digital. You hav… Read More
2017-02-21 12:22
Every silver lining has a cloud. After a decade of economic, financial services industry is reaping profits again. But customer trust? not so much. Instead, trust in a financial service… Read More
2017-02-17 10:11
Customer profiling is the fad these days. Gathering intelligence through their action, interaction, online and offline behavior in order to predict their next move is fine. But, what a… Read More
2017-02-09 05:23
Bringing profits into a business requires five spocks of a breakthrough product, time, efforts, money and customers. CRM is an integrated bolt that holds these spocks intact. CRM solutions t… Read More
2017-02-01 08:32
January 1 has heralded another disruptive year for CRM. What will be the latest CRM technological, conceptual and execution breakthroughs that will shape how brands connect and relate to cus… Read More
2017-01-25 10:28
The relentless advance of technology in creating, gathering and harnessing big data is opening up new frontiers in the banking, financial services and insurance industry. It doesn't take muc… Read More
2017-01-20 04:35
Fast moving disruptions are creating new economies and transforming experiences on a never before scale. And these disruptions are coming in the form of digital waves that upheave and destro… Read More
2017-01-18 09:26
The digital economy contributed $4 trillion to the global GDP in 2016 and is expected to grow at an annual rate of 10%, according to BCG, a leading management consultancy. This is interestin… Read More
2017-01-10 11:58
Companies that still have non-digital processes are fast retreating and shrinking. If your business motto is to remain and expand, then you need to go digital. There are glitzy editorial pie… Read More
2017-01-08 16:55
Guess which economy will record the fastest growth in the next five years? You will be forgiven if a country's name comes up first in your mind. The correct answer is an industry that i… Read More
2017-01-02 11:13
Perfecting the art of retaining customers and their loyalty while fending off competitors may be tough, but can be made simpler with your CRM solution. While it is important to increase mark… Read More
2016-12-29 09:28
Will 2017 be the year of reckoning for CRM? We are sure about it, but you need to wait till this month next year to be certain. In the meantime, why don't you enjoy the best posts from our C… Read More
2016-12-23 10:22
Superman will go to any length to protects the Earth, regardless of costs and dangers. Now, replace the earth with your business and superman with super consumers (a.k.a loyalists, lead cust… Read More
2016-12-19 09:54
Too many partners, but too little business? More does not necessarily mean good when it comes of partnerships.Business growth is dependent not on the quantity, but quality of partnerships… Read More
2016-12-15 11:29
January 1 will herald another disruptive year for CRM. What will be the latest CRM technological, conceptual and execution breakthroughs that will shape how brands connect and relate to cust… Read More
2016-12-13 11:09
Customer service is that key that can open doors for an insurer. CRM in insurance helps to make servicing more customer-centric. But for that to happen, you need to go beyond simplistic… Read More
2016-12-09 04:56
You have waited for this moment, that is the result of months of hunting for the right CRM vendor, finalizing the chosen one, drilling down requirement gathering hassles, sticking to deliver… Read More
2016-11-30 11:48
Migrations to brighter pastures are now not just limited to Mother Nature. Businesses are increasingly migrating from 'Physical' to 'Digital' to connect with customers. Why? The below… Read More
2016-11-28 08:15
The customer is the core of your business. This makes CRM, your catalyst for business success. It's simple to use interface backed by powerful algorithms makes it easier to run your business… Read More
2016-11-23 12:09
Data today has literally become the blood that gives life to businesses. But just like blood, bad data can turn cancerous for your business. Companies use data in two significant ways, and t… Read More
2016-11-21 04:46
Think insurance and the most probable picture that comes to your mind is an agent trying hard to convince you why that expensive premium is worth it. The reality in future (and increasi… Read More
2016-11-15 12:08
A quick glance at your sales pipeline is enough to tell you how effective your prospecting techniques are. The number of deals, close ratio, average deal size and sales velocity will show yo… Read More
2016-11-15 07:24
In the past decade, no single industry has undergone drastic 'status' changes as financial services. For example, companies in the financial sector symbolized deep network, personal connect… Read More
2016-11-07 10:07
Thanks to digital initiatives, the insurance landscape across the globe is undergoing a radical change. Digital disruptors and aggregators are forcing insurance firms to change their busines… Read More
2016-10-31 16:08
Saving time, that elusive goal that has vexed business professionals and management gurus. Countless treatises have been written by work experts on the effective ways to save time and incre… Read More
2016-10-24 05:02
The sales of Acme solutions has been falling down like a bungee jumper at Victoria Falls, with the management having no idea why. Plus, they were unable to get clear visibility on whether th… Read More
2016-10-21 10:01
Imagine a world where financial securities rake in money just by their core offerings. Having trouble? Don't blame yourself. The never ending train of tough regulations, weak economic… Read More
2016-10-14 06:58
State-of-art technology, employing the best teams and management, deploying innovative marketing approach, you might be forgiven in thinking that this is all what it takes to succeed in your… Read More
2016-10-07 08:07
The status quo held dearly in the banking industry is changing thanks to digital disruptions. Banks are being asked by their stakeholders (including nations) to get lean and mean to cou… Read More
2016-09-29 11:19
When USD 101 million were stolen from the central bank of Bangladesh in February 2016, the whole world paid attention. The enormity of the heist deepened when it was revealed that the actual… Read More
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