2016-09-22 05:53
The retail banking industry is increasingly feeling the pinch of stringent financial reforms, economic crisis and more devastatingly, digital fin-tech innovation. In response… Read More
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2016-09-19 05:26
Not much is going on in the way of businesses these days. In these tumultuous economic conditions, most of them are struggling to stay profitable and competitive. But there are certain techn… Read More
2016-09-19 05:21
The best reward to an entrepreneur is profit. And how do you get one? By maximizing sales while minimizing overhead costs such as production and marketing costs, with the help of a sales CRM… Read More
2016-09-12 11:06
In today’s competitive banking sector, fintech startups and non-banking financial institutions (NBFCs), looking to be the next banking upstart, are increasingly embracing the use of in… Read More
2016-09-02 10:37
A leading auto finance company in Asia approves credit applications within 3 minutes. All the KYC formalities are done online with minimal manual intervention. A micro-finance comp… Read More
2016-08-31 05:02
Customers simply want to get solutions to their problems promptly without having to contact the business over and over. And without them explaining their issues repeatedly. But as important… Read More
2016-08-26 12:04
Companies are experts when it comes to developing ground breaking technologies. But when it comes to educating the users on the basics, they stumble around blindfolded. In-house experts neve… Read More
2016-08-22 12:10
Selling with the speed of a Japanese bullet train and regularity of a German express train is the wishlist of every sales professional. Convert yours into a reality with the h… Read More
2016-08-10 12:07
A micro-financing firm in Asia, having recently got a banking license, was looking to enter the sector in a big way. Their current operations were going smoothly and their balance sheet look… Read More
2016-08-05 10:31
Customer Relationship Management (CRM) is the art of business interaction with customers. To prove CRM as good as its potential, you need to find out whether your business and CRM solu… Read More
2016-07-31 07:22
A leading bank was facing headwinds in customer satisfactions surveys thanks to dismal service by their service centers. Online media was abound with tales of customers who had the mis… Read More
2016-07-27 10:17
Sales talk is not about a sales person, nor of his product/service. It is about the customer. It is about using the right words that help brings the prospect closer towards conve… Read More
2016-07-22 11:39
A typical boardroom type meeting will have the Chairman, CXOs and other important stakeholders. Lately though, a new participant has arrived. A Customer Insight Expert. Businesses are… Read More
2016-07-21 06:46
Related Posts: 1. 7 Sparks to Ignite Customer Passion through Digital CRM 2. Hitting a Sales Plateau? Here Are 6 Effective Work Habits for B2B Sales Professionals 3. 5 Steps to I… Read More
2016-07-14 10:05
“People don't care how much you know until they know how much you care.” &n&hell…Read More
2016-07-11 08:51
Customer experience is the latest banner held aloft by brands to define their businesses. Visitors to any touchpoints, especially in banking sector, are bombarded for flyers, ads etc. on why… Read More
2016-07-04 08:59
Any great manager worth his salt will tell you that their greatest business asset is good relationship with their customers. While this is true, focusing only on customers while ignoring yo… Read More
2016-06-30 10:57
Companies today are royally fed up with third party performance management systems. Why? Because theyLack of complete visibility of processesTrack achievements and records on excel sheetForc… Read More
2016-06-20 03:41
Imagine a life where everything would be accomplished through voice command or simple hand gesture. Where you would no longer need to carry ‘n’ number of electronic objects with… Read More
2016-06-14 06:43
2016-06-07 10:35
Mining metals is often considered economically volatile and unstable. Mining data, not so much. The largest private lender in Asia partners with CRMNEXT to help them to record customer infor… Read More
2016-06-05 06:38
You decide a vacation with your family and accordingly plan an itinerary for the same. What follows next? The process includes - time of departure-arrival-lodging-food-sightseeing-time of de… Read More
2016-05-27 12:03
2016-05-23 10:56
A great loyalty management system not only ensure that customers feel appreciated, but also increase revenue generation in the long run. Just announcing a loyalty program will, no doubt, gen… Read More
2016-05-16 06:47
Businesses today are becoming more obsessed with managing their clients or customers loyalty better than competitors. It does not matter whether your business is small or large, customer ret… Read More
2016-05-06 03:30
'Captain America: Civil War' releases on May 6th and has already generated waves of box office breaking anticipations. But are you aware of a different (bloodless, but packed with action) ci… Read More
2016-05-02 06:16
In the past few decades, grounded doctrines have been formulated aimed at enhancing customer relationships and customer experience across the many spheres of business. These tenets, however… Read More
2016-04-27 05:12
A global revolution is taking place. It is bloodless, logical and more importantly, embraced by everyone. Including the ones it is deposing. Welcome to the new normal of digital disruption.M… Read More
2016-04-22 06:29
Every company wants their customer service department to service more customers and undertake myriad tasks. But enabling them do more would require you to put in place logical and efficient… Read More
2016-04-15 05:21
Brands today are spread across continents. Centralized sales management through company headquarters is arduous, expensive and time consuming. And this is where, territory mapping… Read More
2016-04-14 11:16
Big data is becoming the world leader in creating business growth strategies. Want to make your business custom-tailored for customers? Or wish to be the front runner in personal interactio… Read More
2016-04-10 08:28
Melvin Kranzberg, respected historian of advancement in machinery, once remarked "Technology is neither good nor bad; nor is it neutral". Replace technology with data and you get an idea wha… Read More
2016-04-07 06:56
2016-03-30 11:50
“Walking on water and developing software from a specification are easy if both are frozen. ” - Edward V Berard Banco Bilbao Vizcaya Argentaria (BBVA), the second largest b… Read More
2016-03-29 05:40
Did you hear? Ts are advancing and taking over the world. Before you assume the worst and run off to the nearest bunker, know that T stands not for Terminators but for Technology, especiall… Read More
2016-03-21 07:19
Few tools are adept in enriching all stakeholders (meaning brand, employee and customer) of a business as a CRM Solution. Gone are the days where CRM was considered standalone tools to… Read More
2016-03-16 06:55
"Enable your growth drivers (work force) to ride your business to new growth and revenue milestones." With Mobile CRM, make your work force ‘Uber’ mobile by bringing productivity… Read More
2016-03-10 05:49
'Communication - the human connection - is the key to personal and career success.' - Paul J Meyer If Paul was alive today, he would have added 'business' to his powerful quote.The pervasive… Read More
2016-03-09 09:30
Your CRM Solution can help raise customer relationship to the next level with tools for active listening and guidance through the whole customer journey. And for that to happen, you need to… Read More
2016-03-07 11:13
Insurance companies are like oak trees. Both of them don't bend in every direction the wind takes. But it is time for Insurance to follow the head winds. Insurance is one of the most rigid (… Read More
2016-03-04 09:33
Digital CRM is relatively new but it certainly has revolutionized the entire concept of customer interaction. But as usual, every new disruption, especially if it involves embracing te… Read More
2016-03-02 05:36
You may be heady with plans to sprinkle your special half with extra love this Valentine, but what about your customers? Re-affirm your commitment to deliver delightful customer servic… Read More
2016-03-02 05:35
In the quest for Digital CRM supremacy, CRMNEXT, with INCEPTION 2016, has turned out to be superiore among incumbents.The event, held on February 2nd, 2016 stayed true to de… Read More
2016-02-24 12:13
Arishima Meiji from Tokyo, Japan, runs a mid-size coffee parlor. Recently, a coffee vending machine broke down, hampering day to day business operations. He quickly needed a replacement, wh… Read More
2016-02-17 12:34
Admit it, checking emails is an integral part of your morning routine. But how many mails stay put in your inbox and how many are moved to trash and spam? Often, the ratio is approximately 1… Read More
2016-02-17 12:34
Admit it, checking emails is an integral part of your morning routine. But how many mails stay put in your inbox and how many are moved to trash and spam? Often, the ratio is approximately 1… Read More
2016-01-31 06:31
We saw how, for your business to be profitable, your team should be customer-centric and for your team be customer-centric, your tech should be digital-centric. But powerful as they seem to… Read More
2016-01-31 06:19
In our previous post, we learned that for your business to be profitable, your team should be customer-centric. But does that alone complete the digital CRM puzzle? No. If its not abou… Read More
2016-01-31 06:08
To attract more customers to your business, you play around with different strategies and tools. And one of them is Customer Relationship Management (CRM) solution. Experts and pundits rangi… Read More
2016-01-25 04:28
It’s very difficult to answer the apparently simple question: ‘how do you define Digital?’ (the word ‘you’ stressed) and yet see tw… Read More
2016-01-18 11:57
(Your business) breaks sales records!!! Music to your ears? It certainly is for Star Wars creators who witnessed fabulous first week success. Their latest offering… Read More
2016-01-18 06:29
CRM solutions today have evolved from its early days as desktop-based conventional sales software to a agile and complete business management platform. Increasi… Read More
2016-01-18 06:29
CRM solutions today have evolved from its early days as desktop-based conventional sales software to a agile and complete business management platform. Increasi… Read More
2016-01-04 05:38
Loved this blog post? &n&hell…Read More
2015-12-31 05:53
Today, in the quest for building the ultimate breakthrough customer relationship management (CRM) product, businesses often have the following design misconceptions:It's solely restricted t… Read More
2015-12-29 08:56
2016 is upon us and the whole business world is busy gazing towards future trends and predictions. However, it is a good practice to look back and revise through insightful tips that is actu… Read More
2015-12-28 05:06
In September 2015, two Chinese nationals tried selling their kidneys to purchase Apple’s latest Iphone 6S. What prompted these gentlemen to go to such extreme lengths?It was their &lsq&hell…Read More
2015-12-21 11:47
If you keep track of business ups and downs, you must familiar with the Nokia story, the one that did not end in a fairy tale ending. If not, here it is in a nutshell. Nokia, the ex-mobile g… Read More
2015-12-17 06:53
Loved this blog post? &n&hell…Read More
2015-12-10 08:51
Does your company… Offer insightful whitepapers, sizzling videos, free demos, in exchange of email address and maybe, phone numbers? Track customer buying behavior, call logs and… Read More
2015-12-07 09:55
Loved this blog post? &n&hell…Read More
2015-12-07 09:54
Loved this blog post? &n&hell…Read More
2015-12-07 09:54
The word ‘Insurance’ is derived from the Anglo-French word ‘Enseurer’ which means protection against significant risks, in lieu of payment. Sounds noble enough?Unfort… Read More
2015-12-07 09:53
Vietnam, since long, has been synonymous with a bloody Cold-War era proxy battle between the North and South. Today though, it has a very distinct identity carved out of economic reforms. Th… Read More
2015-12-07 09:49
Loved this blog post? &n&hell…Read More
2015-12-07 09:48
‘Bersakit-sakit dahulu bersenang-senang kemudian (You got to lose, to know how to win).’ – Ancient Indonesian ProverbIndonesia, the largest economy in South East Asia, now… Read More
2015-12-07 09:47
Reawakening the dead may be the realm of science fiction, but bringing cold prospects back into your sales cycle is very much possible. Over the years, sales and marketing professionals have… Read More
2015-12-07 09:46
What is the perfect bait to hook and reel in prospects to customers?It’s sales demonstration.Used in the right way, sales demos can showcase how bodacious your product/service truly i… Read More
2015-11-16 10:49
Businesses are always on the lookout for ways to buck the trend and charge into explosive growth. This often requires active participation from your sales workforce, who may be averse to cha… Read More
2015-09-14 04:05
A stagnant pond is lifeless and devoid of any positive energy. Similarly, a stagnant sales rate is a potential nightmare for every sales professional. It attracts depression, low work morale… Read More
2015-09-12 05:37
Whether you are new to sales and marketing or a veteran, the fact is that first connect sales are extremely rare. You need to follow-up with a prospect (without being spooky) again and again… Read More
2015-09-12 05:36
In today’s intense competition to garner eyeballs, capturing the loyalty of the customer is easier said than done.Here are eight key lessons that will make you wiser than the competiti… Read More
2015-07-02 09:24
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2015-06-11 04:35
Cross selling has been proven to increase sales by at least 30% with no additional costs. However, do it wrong and you will see it backfire with customer dissatisfaction, then attrition etc… Read More
2015-06-04 04:22
Customer service today is the main yardstick to measure your business success. Industries are aware that a happy customer can act as a growth multiplier.Here’s how CRM gamification c… Read More
2006-06-07 11:16
There are many stumbling blocks sales reps face to sell more and increase overall revenue. Identifying these blocks and coming up with accurate solutions is vital for organizational success… Read More
2006-06-07 11:16
It wouldn’t be incorrect to term the CRM software as a ‘Business Saver’. Imagine how difficult completing various processes would be without a cloud CRM software. Data… Read More
2006-06-07 11:16
In today’s increasingly competitive business environment, trying to keep the customers’ happy and amazed is not easy. Increasing sales and meeting your revenue targets has a dire… Read More
2006-06-07 11:16
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