Are you still deciding to hop on the customer service automation wagon? Are your customer representative agents overwhelmed and can’t even finish their daily tasks because of the custo… Read More

Your Business will grow faster when you keep coping with the modern world’s  changing needs no doubt. Communication is the main pillar of such growth and  SIP lines have made… Read More

Are you the type of person who is always on their phone, checking their emails, and can’t live a day without not acting on that impulse? We all are. We all get distracted. It’s e… Read More

Running a business can be both a blessing and a curse. And while most of your customers will be happy with your product or service, there will be a handful of customers that are guaranteed t… Read More

Response biases are responsible for the ineffectiveness of surveys conducted to improve the service quality of a business. These biases could be inherent or a result of several other issues… Read More

Customer surveys are one of the best strategies to get feedback from your customers and, ultimately, align your offering to what your customers want and expect. However, if you’re not… Read More

As you might have realized, company culture is no longer an industry buzzword. It has, in fact, the ability to make your employees more motivated and productive, and your company more profit… Read More

Nowadays, effective and efficient communication, both with customers and internally, is vital for businesses that want to ensure continued success. And here, UCaaS and CCaaS are invaluable s… Read More

Imagine for a moment that a customer, who wants to buy a product or service, is faced with several similarly priced products with comparable features. Which will they choose? Well, when they… Read More

Nowadays, a call center is more than agents answering calls and solving customer problems. To have an effective and efficient call center that provides exceptional service, you need a comple… Read More

A way to ensure that the workplace runs as smoothly as possible is to encourage proper communication. And for management, this means understanding everyone’s different communication st… Read More

So, you’re considering using a VoIP phone system for your business? Maybe you already have a VoIP phone system, but you’re struggling with poor call quality. Either way, it&rsquo&hell…Read More

Excellent 24/7 customer service is not only what makes your business stand out in a competitive market, but it’s also what allows you to build and foster trust in your customers and ma… Read More

Communication channels are efficient in improving the customer’s experience while optimizing your business’ productivity. There are different types of communication channels avai… Read More

When a customer is faced with several products with the same features and similar pricing, which one will they choose? It’s simple, they’ll likely buy from the business where the… Read More

In a competitive marketplace filled with similarly-priced products with comparable features, your customer experience might be what sets you apart from the competition. Ultimately, when you… Read More

Multichannel marketing is widely popular and has been the norm for many companies for a long time. After all, it’s a pretty efficient and effective way to tap into as wide of a market… Read More

Email alternatives can help business communication without using the popular traditional emailing options. These alternatives are often enabled to offer similar features as Gmail and are sti… Read More

For continued and consistent success, your business needs a reliable phone system. For years, ISDN phone systems have fulfilled this role and met the communications needs of many businesses… Read More

Calling the USA from another country like the UK cannot be done just as you would place a call to a local number. Some things have to be considered, such as the exit code, area code, etc… Read More

The fax machine came into existence in 1843 and since then it has served as a piece of valuable machinery for businesses to send documents. It comes with a delegated fax number and has secur… Read More

Call parking offers an opportunity to improve an organization’s customer experience through hold features. It allows an agent to collect new information, go through devices or even tra… Read More

Traditional faxing may seem like a thing of the past but there are reasons why people still use fax services. On the iPhone and iPad, there are various apps that can help perform these funct… Read More

Customer Service is important as it prioritizes the customer queries to provide a better experience. A business can provide 24/7, irrespective of the industry, as it is one way to build cust… Read More

Call center quality control improves the customer experience and the achievement of organizational goals. It ensures that the agents are equipped to respond to the callers with the help of k… Read More

If you’re a business owner or a manager handling a customer support team, call queuing is an important part of customer service. An effective call queuing system allows you to attend t… Read More

Organizations can structure their business better when both inbound and outbound calls are well managed. Your business can make use of call handling services, enabled by agents to attend to… Read More

In today’s competitive business landscape, it’s more important than ever for companies to provide a responsive, relevant, and friendly customer experience. If you’re lookin… Read More

Call centers play a crucial role in providing a great customer experience. As the frontline of communications with your customers, poor quality from your call center can also result in a poo… Read More

As a business, customers need to reach you, and when they do, someone needs to respond no matter the channel used. However, getting and training the right agent to handle your customer servi… Read More

Today, customers communicate in different ways they choose. If you as a business still have the phone as your only support channel, you’re not only leaving money on the table but also… Read More

Your customers are your business’s most valuable asset and customer experience is now more important than ever. Thus, it makes sense that you’ll want to create the best customer… Read More

If you’re making a presentation in a virtual meeting, you definitely need to share your screen so the attendees can see your slides. You can choose to share your entire desktop, a spec… Read More

Today, it’s quite easy to find network weaknesses, especially if they are not protected. A firewall is a critical part of any network, and a network without a firewall is like a home w… Read More

Customers normally expect every company to have multiple contact channels. And while a 2019 survey showed that most people in the U.S. preferred receiving phone calls (42%), 38% and 20% also… Read More

Communication is critical to all enterprises, and small businesses are not exempt. Cloud communications, in particular, combine voice, email, chat, and video functionalities on one platfo… Read More

Nowadays, customers don’t only want to contact businesses using phones or email. They want access to information and want their problems solved across several platforms, including soci… Read More

By now you know that, as a small business owner, you should focus on managing your expenses as much as you do on marketing and selling your products, serving your customers, and generating r… Read More

More and more businesses are switching to VoIP phone systems to not only save costs but also streamline their communication with their customers, vendors, and suppliers. And it’s easy… Read More

Remote work is now widespread, and many businesses are following the trend by switching their on-site call center to a virtual call center. Others are building it right from the start. You a… Read More

Recently, information has become a valuable commodity. Customers want it and businesses should be able to provide it quickly. If not, customers will simply look out there. To prevent this… Read More

Nowadays, customers don’t only use their phones to contact businesses. They also use social media, email, live chat, messaging, and more, whether it’s to solve their problems or… Read More

With continuous advancements in the telecommunications space, business phone systems now have a larger impact on businesses than ever before. As your business grows, you should assess whethe… Read More

In recent years, businesses have become increasingly reliant on the internet to perform even the most basic business functions and operations. One of these is phone connectivity, where many… Read More

One of your primary goals as a business owner is to be as cost efficient as possible. Simply put, if you’re able to reduce your costs, you’ll increase your profits and you’… Read More

When you want to communicate with your customers effectively and efficiently, it’s worth considering implementing a call center in your business and following the best call center comp… Read More

To streamline your business’s communication processes, it’s vital that you have the right phone system in place. Typically, and considering how business communication has develop… Read More

An inbound call center can be an effective tool for any business. Apart from allowing it to deal with higher call volumes, these call centers can help businesses improve their customer servi… Read More

When you think of outbound contact centers, the first thing you think about is cold calling. This is perfectly understandable as one of their most popular uses is lead generation. They are… Read More

Understandably, you always want someone to be available when a customer calls. This is one of the crucial components of exceptional customer service which, according to 60% of customers, is… Read More

Did you know that 95% of customers feel that the businesses they work for could improve their communication? Only 26% of businesses rate their communication as excellent. Understandably… Read More

Did you know that, despite all the other communication channels available, 92% of customer interactions with businesses take place over the phone? Interestingly, 82% of buyers accept meeting… Read More

Today, a business phone line is important because it is one of the top ways to communicate with your customers. However, the cost of implementing an exceptional one can be high and complex t… Read More

Contact centers and call centers manage large volumes of calls inbound and outbound. However, knowing the differences between inbound and outbound call centers can help determine which best… Read More

We didn’t always have smartphones and the internet. Back in the day, POTS lines were the real deal until the advent of the first smartphone. And while POTS is not entirely out of exist… Read More