CCaaS, contact center as a service, is a cloud-based customer service platform. These centers are entirely hosted and managed by the provider on an offsite data center.
Interest in this tec… Read More
Cloud-based solutions have become a vital part of many businesses in recent times, especially those that rely on CCaaS (Contact Center as a Service) as a means of providing customer support… Read More
CX is a key differentiator for businesses competing to acquire, retain customers, and gain an edge in today’s dynamic market. The average modern customer also expects fast, personalize… Read More
Clear communication with prospects has at all times been an important component for enterprise success, and within the cloud period, it has by no means been extra vital. Right this momen… Read More
Contact Center As A Service Market Growth & Trends
The global contact center as a service market size is expected to reach USD 17.12 billion by 2030, registering a CAGR of 19.1%… Read More
Cloud technology serves to be a cornerstone that supports the future of business applications and like many operations that have transitioned to the cloud, the migration of contact center op… Read More
Sed ut perspiciatis unde. Conversational AI is the technology that enables humans to interact with machines using natural language, over voice or text channels. Conversational AI can power v… Read More
You’ve probably heard about ChatGPT and its competitors and how they’re transforming many businesses across industries—that’s been all the talk in social media in rec… Read More
How putting customers on hold can damage your business
By Dave Adamson, CTO at Espria, the modern contact centre is the driving force behind customer experience, not PR and Marketing… Read More
Agents are the most valuable assets in the CX industry as their integral to providing customers with high-quality CX. As the old saying goes, happy employees equal happy customers. … Read More
Congratulations on your first call center agent job! We bet you’re excited to help people and are ready to start training. However, when your trainer uses acronyms like ACW, AHT, BPO… Read More
Agility is a prize that all contact centers earnestly pursue in the current age of impactful digital transformation and accelerated CX.
Organizations can no longer afford to follow a pass… Read More
In a 2023 forecast study of 1700 businesses worldwide, it was revealed that over 32% of businesses are using Contact Center as a Service (CCaaS), with another 42% using a hybrid of either on… Read More
There’s no end to the alphabet soup in the world of contact centers. Whether you work in sales or service, this handy guide to call center acronyms will help you understand all the jar… Read More
Tata Tele Business Services (TTBS), one of India’s leading enablers of digital connectivity and cloud solutions for businesses, has announced the launch of Smartflo Unified Communicati… Read More
CX automation covers a wide spectrum of solutions that improve contact center operations and aims to deliver CX excellence and allow businesses to gain a competitive edge over their competit… Read More
The levels of customer retention, loyalty, and the frequency and volume of repeat business are critical factors that are dictating the success of many organizations in the current business c… Read More
The contact center has been a mainstay within organizations for decades. It is an extremely crucial operation for businesses that rely on delivering immersive CX and memorable engagement to… Read More
Worldwide contact center (CC) and CC conversational AI and virtual assistant end-user spending is projected to total $18.6billion in 2023, an increase of 16.2% from 2022, according to Gartne… Read More
Hopin, the virtual events startup that saw its star (and valuation) rise quickly during the Covid-19 pandemic, is most definitely coming down to earth. Today the company announced that it… Read More
Hopin, the virtual events startup that saw its star (and valuation) rise quickly during the Covid-19 pandemic, is most definitely coming down to earth. Today the company announced that it ha… Read More
Sed ut perspiciatis unde. Gartner predicts a 16% growth in conversational AI thanks to the booming contact center tech market, the advent of virtual assistants and as-a-service models. B… Read More
CX and UC are generally seen as two sides of the same coin; while CCaaS operations focus on delivering engagements to customers through interactions that go beyond just communications, UC so… Read More
Seguro que has visto algún cartel que ponga “reservado el derecho de admisión”, siendo muy habitual en negocios de hostelería. En España, este derecho… Read More
Budapest, Hungary--(Newsfile Corp. - August 14, 2023) - VCC Live, a leader in cloud contact center software, is delighted to announce its latest integration with Looker Studio that opens new… Read More
According to an NTT survey, over 96% of organizations agree that CX is directly affects their net profit. Therefore, it makes sense to invest in new methods that can better measure the quali… Read More
Latest Study on Industrial Growth of Global Contact Center as a Service (CCaaS) Market 2023-2029. A detailed study accumulated to offer the Latest insights about acute features of the C… Read More
In the fleetly evolving geography of business communication, the arrival of Contact Center as a Service (CCaaS) has handed Small and Medium- sized Businesses( SMBs) with an important… Read More
Due to the numerous advantages that cloud contact centers offer over legacy contact center solutions, organizations are rapidly migrating their operations to CCaaS.
Therefore, finding mor… Read More
The conventional call center architecture had a tangible structure within the premises of a company that included software, hardware, and dedicated staff. Yet, this paradigm had fl… Read More
Introduction
Organizations are under a great pressure to provide personalized, and efficient customer experiences as customers are more concerned for the support. The traditional contact… Read More
Today’s customers have the highest freedom of choice when it comes to selecting the channels and medium of communication than at any point in history.
With social media chats, messa… Read More
Introduction Communication shouldn’t be complicated, especially when it comes to serving your customers. Customers expect seamless interactions and quick resolutions… Continue r… Read More
In the rapidly evolving landscape of customer service, businesses are continuously seeking innovative ways to enhance customer experience and satisfaction. One of the crucial cloud based con… Read More
Introduction
Welcome to “CCaaS and Omnichannel Contact Centers: A Comprehensive Guide.” As companies aim to improve how they serve customers, two powerful tools have emerged:… Read More
Genesys®, a global cloud leader in AI-powered experience orchestration, reported results for the second quarter of its fiscal year 2024 (May 1 –July 31, 2023), during which the Gen… Read More
The advent of CCaaS has enabled companies to leverage their unmatched potential for integrating all interactions and countless other functionalities into a centralized platform to take CX de… Read More
Genesys® announced a strategic collaboration with Salesforce to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and emp… Read More
speech recognition using nlp :: Article CreatorFive AI Trends To Look Forward To In 2023 And Beyond The artificial intelligence (AI) market has been growing at an e… Read More
In today’s business landscape, fostering collaboration across different departments is crucial for success. Unfortunately, organizational silos exist, hampering employee interactions… Read More
Digital transformation has revolutionized all aspects of business operations—and the contact center is no exception.
Moreover, since today’s customers demand a digital-f… Read More
Visa has recently announced a strategic partnership with Hyperface, Asia’s pioneering Credit Cards-as-a-Service (CCaaS) platform. This collaboration aims to streamline the digital issu… Read More
SAN FRANCISCO–(BUSINESS WIRE)–Please replace the release with the following corrected version due to multiple revisions.
The updated release reads:
LINKLIVE APPOINTS JOHN LYN… Read More
clinc ai :: Article CreatorTop 10 Conversational AI Platforms 2023 eWEEK content and product recommendations are editorially independent. We may make money when y… Read More
Effective communication with customers is essential for a businesses’s success. Contact Center as a Service (CCaaS) has emerged as a solution that streamlines customer interactions acr… Read More
Looking for the real secrets to success with expert networks? We asked employees at major expert networks and their leading consultants to share the inside scoop on becoming in-demand ex… Read More
Investing in technology for your business is a significant decision, and
when it comes to improving customer service and efficiency, contact center
as a service (CCaaS) can be a g… Read More
Providing exceptional customer experience is a critical differentiator to stand out in today’s fast-paced marketplace. Unified Customer Experience (UCX) is a comprehensive strategy tha… Read More
Digital transformation has been sweeping across many aspects of business operations at a global scale and the CX industry is no exception.
Organizations have been eagerly embracing digita… Read More
In a transformative move aimed at elevating customer experience, MTN, Africa’s leading telecommunications service provider, has joined forces with global consulting firm Accenture and… Read More
As many businesses around the world face increasing competition and tumultuous market conditions, emphasis on contact center automation has increased steadily as a means of boosting ROI thro… Read More
Reading Time: 4 minutesMaking the switch to UCaaS, a technique of communications technology that involves merging numerous communication channels into one platform. An increasing numbe… Read More
Key takeaways from the blog
CCaaS and CRM synergy deliver a smart Contact Center experience.
It helps go beyond mere transactional operations.
It helps build healthy customer relations… Read More
In the past, contacting a traditional call center for assistance was a tedious task. It often involved lengthy waiting times and frequent call transfers between agents. However, the emergenc… Read More
Combines Voice-as-a-Service (VaaS) and cloud connectivity, enabling enterprises to significantly reduce investments for all their contact center needs
Bharti Airtel (… Read More
Bharti Airtel (“Airtel”), one of India’s leading telecommunications service providers, today, announced the launch of Airtel CCaaS (Contact Center as a Service) – an… Read More
Bharti Airtel has launched Airtel Contact Center as a Service (CCaaS), an omni-channel cloud platform providing enterprises with a unified experience for all contact center solutions. The co… Read More
Contact center transformation is the process of overhauling traditional forms of customer service to cater to the ever-changing needs of the contemporary market. This primarily involves clou… Read More
Genesys®, a global cloud leader in AI-powered experience orchestration, received a top ranking from Frost & Sullivan in the Frost Radar: Workforce Optimization Solutions, 2023 r… Read More