2024-04-17 04:41
How to Leverage Self-Service to deliver superior customer experiences in Contact Centers
Modern customers in cloud-based contact centers seek empowerment and convenience through adv… Read More
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Customer Experience Management Company | Contact Center Blog
voxtronme.com
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generative
technology
management
odoo erp
aipowered
selfservice options
Voxtron Middle East (VME) is based in Dubai, United Arab Emirates, and has offices/affiliates in Germany, Austria, Belgium, Italy, Turkey, Tunisia, Hong Kong, Portugal, Thailand, and India. We have been providing affordable customer engagement optimization solutions from leading technology providers such as Enghouse Interactive, SAGE, Verint, Clarabridge, and others for over a decade. We provide technology consulting, call center solutions, custom application design and development, RPA solutions, CRM solutions, chatbot creation, and cloud and on-premises solution deployment among other things. With this wide portfolio, we are in a unique position to provide customers and partners with a complete, fully-featured solution from a single vendor. Voxtron employs over 100 people worldwide and has 1000+ customers in over 50 countries. Our Industries Expertise in Government organizations, Outsourcing companies, Corporates, Financial and Insurance organizations, Banking, Insurance etc.
2024-03-26 05:01
How to Harness Artificial Intelligence for Workforce Management in Contact Centers?
AI has become an indispensable component in today’s contact centers. It plays a big role in… Read More
How Does Odoo Facilitate The Transition To A Paperless Environment For An Asset-based Organization?Â
2024-03-12 03:46
How does Odoo facilitate the transition to a paperless environment for an Asset-based organization?
In today’s world of rising pollution levels, the prudent use of resources l… Read More
2024-02-27 05:00
Everything You Need to Know About Migrating to Odoo 17 from Older Versions
Since Odoo was first introduced as an open-source ERP solution in 2005, it has grown into a full-fledged b… Read More
2024-02-21 03:38
Practical strategies to Successfully Navigate Odoo ERP Implementations
Implementing any ERP system, including Odoo, necessitates careful planning and expert guidance to ensure a smo… Read More
2024-02-12 08:03
What are the Main Challenges of Implementing Contact Center Chatbots?
According to Gartner, chatbots will be the primary customer service channel for most service-based organization… Read More
2024-02-02 16:05
Contact centers play a crucial role in defining success for customer-centric businesses. They form the primary touchpoints for most customer interactions. Hence, business leaders must explor… Read More
2024-01-24 06:22
How to Leverage Contact Center Chatbots for Improving Sales and Marketing Efforts?
Most of us see chatbots as virtual assistants who support contact center agents with their tasks… Read More
2024-01-19 05:54
The Future of Contact Center Chatbots: How can businesses navigate the transition to AI in customer service
Visionary leaders recognize exceptional customer experience (CX) as a key… Read More
2024-01-01 11:29
According to Gartner, chatbots will be the primary customer service channel for most service-based organizations by 2027. With automation and AI racing forward, it’s evident that chatb… Read More
2023-12-21 08:43
In a busy contact center, agents often face challenging customer inquiries. Most of the time, their supervisors have the answers to resolve these issues quickly.
Imagine a scenario in which… Read More
2023-12-12 04:17
The surge of artificial intelligence in the contact center landscape has revolutionized the dynamics of customer-business interactions. To grasp the extensive impact of AI-powered solutions… Read More
2023-11-23 08:21
According to a Zendesk survey, 35% of companies plan to invest more in adding new service channels to their customer engagement strategy.
Modern customers prefer using a mix of channels to c… Read More
2023-11-08 09:22
An Enterprise Resource Planning (ERP) system functions as a holistic organizational tool for enterprises, effectively centralizing essential data and processes. This centralization not only… Read More
2023-10-25 09:29
In a busy contact center, agents often face challenging customer inquiries. Most of the time, their supervisors have the answers to resolve these issues quickly.
Imagine a scenario in which… Read More
2023-10-04 07:06
After the pandemic, the demand for self-service options and seamless customer experiences has grown across business segments. Even a single instance of inconsistent or slow customer service… Read More
2023-09-26 11:33
A good CRM can greatly improve how a business operates. It helps organize and automate tasks, giving management an advantage for better revenue predictability and faster growth. However, man… Read More
2023-09-04 11:07
In the past, contacting a traditional call center for assistance was a tedious task. It often involved lengthy waiting times and frequent call transfers between agents. However, the emergenc… Read More
2023-08-30 11:07
Quality customer service is the cornerstone of banking success!
Customers usually choose banks based on attractive interest rates, fast loan approvals, or exciting joining offers. But they s… Read More
2023-08-17 07:45
Voxtron is excited to announce the successful launch of IRIS Engage, a revolutionary customer engagement solution, which took place on August 10th, 2023 in Dubai.
IRIS Engage is an innovativ… Read More
2023-07-31 06:58
In the early 2000s, contact centers were called “call centers” because they mainly dealt with customer calls. However, with advancements in technology, communication channels exp… Read More
2023-07-21 09:01
Odoo is a practical and cost-effective ERP system for businesses as it is flexible, scalable, and easy to integrate. Its modular architecture and customization capabilities are added advanta… Read More
2023-07-02 18:36
More than 50 million businesses worldwide use WhatsApp for Business, the reason being a growing preference for chat-based communication among customers.
WhatsApp is free, fast, and effective… Read More
2023-06-22 07:22
Most IVR systems have a crucial problem: they fail to win over customers.
IVR systems were traditionally developed to streamline customer interactions. Businesses used them to improve their… Read More
2023-06-08 06:09
Did you know that Odoo has over 7 million users and 3500+ global partners? Or that it is the most installed business software in the world?
Despite the availability of numerous ERP solutions… Read More
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