Contact center agents must deal with many issues on a daily basis, these issues can reduce the quality of customer service that the agents are able to provide, can increase the operational  cost of the contact center, can lower workplace satisfaction on the part of agents and can reduce the overall Efficiency of the contact center. In this article we will describe some of the issues faced by contact center agents as well as the things that can be done in order to improve contact center efficiency. Here we will discuss the top 10 ways to improve call center and contact center efficiency.