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unymira.com
The Unymira customer service blog is dedicated to the latest trends in how to improve customer service in call centers and customer service departments
Busted: 7 Myths About Oracle SAM Tools
2022-11-28 18:43
Third-party Oracle licensing consultants tend to tell their clients that Oracle Software Asset Management (SAM) tools are weak, lacking capabilities and accuracy. In the end, helping y… Read More
Containers And Why Orchestration Matters
2022-06-08 06:38
Container orchestration and maybe containers in general: some of us worked with them already, others probably heard about them and for some it’s still a new field. So, what am I… Read More
The Home Office Hackers
2022-03-11 12:11
Since March 2020, we have all witnessed a significant shift in face-to-face work from the office to the privacy of one's own home. This has not only advantages – cyber crimina… Read More
Cloud Native Computing
2022-02-04 12:42
The term "Cloud Native" doesn't have a standardized definition. In general, this describes a software development approach for cloud applications. Some important aspects are therefo… Read More
Decode Your IBM Cloud Paks
2022-02-01 08:51
IBM is driving their customers into the cloud. And while they move you from on-premises to cloud, they are also changing their licensing models and sub-capacity rules. IBM promises… Read More
The 5-Step Guide To Flash Organizations
2021-11-23 07:15
In the spring of 2020, we all observed how quickly the world can change and turn into crisis mode. Personally, we had to adapt to a lot of new things, and also companies had to reac… Read More
Ultimate Guide To Microsoft 365
2021-11-11 07:43
Earlier this year, Microsoft announced several major changes on the horizon for Microsoft customers. Get your complete playbook for upcoming licensing and subscription pricing up… Read More
AI Use In IT, Challenges, And Limitations
2021-05-27 07:27
There are sensational narratives out there that describe artificial intelligence or AI as man's last invention. Other interpretations of this view are that AI is man's algorithmic s… Read More
2021-03-16 12:48
SAP’s licensing revenue has changed. It is increasingly difficult for them to track and to charge for Indirect Access, in which you pay a Named User license for accessing SAP… Read More
CX5 Talks - An Interview With Fred Stacey
2020-04-22 07:03
After our webinar with Fred Stacey, General Manager of Cloud Contact Center Search, Outsource Consultants, I wanted to pick his brain for additional insights into the future of cust… Read More

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