2022-11-17 07:31
Introduction
Globally, financial Services sector is witnessing a steady spurt in multi-fold way. If we talk particularly abou… Read More
Blog Directory > Technology Blogs > How Artificial Intelligence is Shaping the Customer Service of the Future technology Blog >
How Artificial Intelligence Is Shaping The Customer Service Of The Future Blog
conneqtcorp.com
Tags:
digital
digital transformation
bank
companies
consecutive
resilience
layer
omnichannel
api security
lowcode
Artificial Intelligence (AI) is being deployed in customer service to both augment as well as replace human agents – with the primary aims of enhancing customer experience and optimizing customer service costs.
2022-08-28 18:41
Introduction
As we all know, an API, short for application programming interface, is a series of rules. To be even clearer, it is an information middleman. APIs allow an application to ex… Read More
2022-08-09 10:08
The COVID-19 pandemic was a global crisis that no organisation could predict. The banking industry had little time to adapt to circumstances. Many banks faced branch closures and had to devi… Read More
2022-06-29 09:41
We are thrilled to announce that Conneqt has been Certified Great Place to Work by @GPTW_India for the 3rd consecutive year! We’re incredibly honoured by this recognition and proud of… Read More
2022-06-18 11:22
Cyber resilience is the digital fitness of your company. It usually reduces cyber risk, limits attacks’ severity, and protects data. Most companies worldwide understand the requirement… Read More
2022-06-16 17:44
Today, low code tools are becoming increasingly popular. According to a 2021 Gartner report, by 2024, 75% of large enterprises will use at least four low-code platforms. These platforms allo… Read More
2022-06-06 11:23
In this era of digital transformation with the ever-increasing demand for real-time information, the interaction with consumers, partners, and other digital systems within or outside the org… Read More
2022-04-15 10:00
The BFSI sector is going through rapid digital transformation. One of the major uses of digital banking has been digital payments. According to the Annual report from RBI, the total paym… Read More
2022-03-31 09:00
The strategic adoption of digital technologies has resulted in a consumer-centric approach across industries. Considering the example of the banking industry, it is observed that digital tra… Read More
2022-03-17 17:37
We are thrilled to announce that Conneqt has been Certified Great Place to Work by @GPTW_India for the 3rd consecutive year! We’re incredibly honoured by this recognition and proud of… Read More
2022-03-15 09:00
Banking is no longer about visiting banks for day-to-day transactions. While neo-banks are emerging consistently across the country, traditional banks have embraced digital banking by offeri… Read More
2022-03-11 13:45
Digital transformation is changing the IT landscape of every industry. According to ‘What’s Going On in Banking 2022’ by Co… Read More
2022-03-11 13:09
Improving the customer experience in banking is one of the top priorities for banking institutions and financial service providers. There is a… Read More
2022-02-25 13:11
The digital world presents immense opportunities for businesses today. And digital re-imagination is all about creating something completely new using digital techno… Read More
2022-02-16 19:14
Loan origination and loan servicing should be an uncomplicated process. One should review the client’s eligibility to acquire the loan and then approve or reje… Read More
2022-02-14 13:36
Innovation is a key competitive differentiator and the norm across all sectors. Enterprises are under immense pressure to innovate continuously and introduce new pro… Read More
2022-01-19 15:42
The management of non-performing assets (NPAs) or delinquencies is the most pressing issue for Indian banks and non-banking financial institutions (… Read More
2022-01-18 15:27
The management of non-performing assets (NPAs) or delinquencies is the most pressing issue for Indian banks and non-banking financial institutions (NBFCs). Despite rigorous credit decisionin… Read More
2022-01-05 06:31
Conneqt Business Solutions wins prestigious awards for ServiceQ CIM, IRIS HR BOT, and LOGO under the categories Service Excellence and Employee Engagement awarded by CII – TATA Communi… Read More
2021-11-02 04:04
Ever imagined a robot without a physical structure that is helping you with your daily tasks? This was once just a distant dream that has tak… Read More
2021-10-19 21:50
2021-10-19 06:42
2021-10-19 06:39
2021-10-18 21:46
2021-10-18 06:51
2021-10-18 06:49
2021-10-17 21:42
2021-10-17 21:41
2021-05-06 15:12
How Conneqt Business Solutions Ltd (Conneqt) has managed the business continuity for its customers amidst Covid-19?
https://conneqtcorp.com/in/wp-content/uploads/2019/0… Read More
2021-01-08 07:32
How Digital Acceleration in Banking Practices is Advantageous, especially during the Pandemic and in the New Normal?
The pandemic has accelerated the digital banking pra… Read More
2020-12-29 07:17
Shared Services Digital Transformation Kit
Can you please elaborate on the concept of Shared services digital transformation tool kit?
A shared services digital transfor… Read More
2020-12-21 06:20
Today, as we are amidst the COVID-19 outbreak, which has fundamentally
reset all business models, it’s setting up the ‘New Normal.’ One of the
fundamen… Read More
2020-07-17 05:24
Rapid globalization, rise of disruptive technologies and demographics are the megatrends reshaping the world, creating abundant opportunities and unprecedented disruptio… Read More
2020-06-29 13:53
Strategic Leadership during Turbulent Times
With organizations undergoing unprecedented shifts and the nature of work moving to an increasingly decentralized model, lead… Read More
2020-03-23 19:19
“The friendly working environment of Conneqt Business Solutions and the co-operation of my supervisors gave me an opportunity to learn and develop my skills. My co… Read More
2020-03-23 19:18
Understanding and engaging your customers has taken on a completely new meaning in the digital age. Listening to the pulse of customer experience is essential in this &l… Read More
2020-03-23 19:15
The onset of extreme levels of competition in today’s marketplace, irrespective of sectors, has pressed every organization to bring on extra business firepower. Hi… Read More
2020-03-23 19:14
Most marketers fail to understand what their customers really want. The highly competitive business sphere makes it imperative to establish marketing tactics and strateg… Read More
2020-03-23 19:10
Digital Marketing is a sphere with limitless options and possibilities. Thankfully, some of the strategies and tools on offer cost nothing (or at least close to nothing)… Read More
2020-03-23 19:05
About 90% of all information that people remember are based on visual impact. However, not all visual representations succeed. Visuals that trump textual information by… Read More
2020-03-23 19:00
“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the pu… Read More
2020-03-23 18:49
Analysts are used to results of their data analysis varying from the actual situation, and the delta (the variation of the variable or from mean) being more than zero. T… Read More
2020-03-23 18:48
The Cloud Computing wave has transformed the So how big is the cloud computing in India?
In India, cloud computing is set to launch itself into the skies and stay t… Read More
2020-03-23 18:46
Analytics has become the game-changer in today’s info-centric age where data runs supreme. Today’s highly competitive business environment is forcing organiz… Read More
Subscribe to How Artificial Intelligence Is Shaping The Customer Service Of The Future
Get updates delivered right to your inbox!