VoIP stands for Voice over Internet Protocol which simply means having a phone service over the internet. Voip offers increased functionality compared to traditional phone lines which are why businesses are moving to VoIP. It is predicted that the VoIP market will increase to a whopping £144.7 billion by 2020!

Benefits of VoIP

So now you have a basic understanding of what VoIP is, what are the benefits of it? There are three key benefits to VoIP. These are call recording, Outbound Dialling and flexibility.

Call Recording

Did you mishear what your caller may have said? Want to confirm what your caller asked for? Not an issue with VoIP! VoIP can record all your calls, so you don’t have to worry about missing any important information again.

Outbound dialling

VoIP allows for outbound dialling allowing for you to display your virtual telephone number when calling out to your customers. Being able to display your virtual number will mean that potential customers will know to call you back on that number instead of a mobile number.

Flexibility

Finally, VoIP provides you with flexibility. With remote and home working on the rise in the UK, being able to use your office phone is a key part. As VoIP works over the internet, you can download apps to your mobile phone or desktop to be able to receive inbound and make outbound calls!

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