Now that we’re a year into the pandemic, we’ve adapted to working from home. We’re conducting business, attending meetings and even participating in multi-day conferences a… Read More
Gioele La Para started at Allstream about 25 years ago as a customer service agent, eventually moving into a team leader role and gaining experience as a customer advocate. Now, as customer… Read More
Some of us learned to bake sourdough bread. Others learned a new language or musical instrument, started training for a marathon or finally started renovating the kitchen (or watched a whole… Read More
Most organizations were already moving to the cloud and exploring unified collaboration solutions before the start of the pandemic. Then, in March 2020, everything changed as non-essential w… Read More
We all found ways to get through the pandemic and come out the other side with some new, and often rather unique, pandemic hobbies. In Part 2 of our three-part series, Allstream staff share… Read More
It all started back on Oct. 31, 2019. I took my then 8-year-old little girl out trick-or-treating. We live in Snoqualmie, WA, and the community puts on an annual event called “Happiest… Read More
Telehealth existed long before the pandemic, but it was primarily used to provide healthcare services to rural, remote communities without easy access to a clinic or hospital. And the qualit… Read More
SASE is gaining steam. A global study found that 34 per cent of security and IT decision makers have already adopted SASE (secure access service edge) and another 30 per cent plan to do so b… Read More
My preparation for the Bromont Ultra started in 2019. Almost a year after completing my first ultra-trail at the Pandora 24 race, I decided it was time to kick it up on the distance acco… Read More
Enterprises want governments to step up and do a lot more about ransomware.
In a new survey of American companies:
nearly half (47%) said the U.S. government isn’t doing enough to… Read More
There are remote workers, and then there are really remote workers. Now that the hybrid workplace model is gaining traction, some companies are recruiting new hires to do work-from-home perm… Read More
For as long as the Internet has existed, cybersecurity has been at the top of the risk management agenda for financial services firms. But since the start of the pandemic, it’s even mo… Read More
Enterprise IT is going to get a lot more complicated in 2022.
According to IDC’s 2022 predictions for enterprise IT, the C-suite will become more involved in IT decisions, AI will b… Read More
As we say goodbye to 2021 and hello to 2022, you may be wondering what the new year will have in store for how we work, where we work and what new IT advancements will come into play.
Loo… Read More
Prior to the pandemic, UC&C was a nice to have. In 2020, it became essential, driven by cloud migration and digital transformation to support remote workforces. And in 2021, it became pa… Read More
By 2025, the enterprise will spend more on cloud than all non-cloud IT combined, CEOs will usurp CIOs as top cloud drivers and cloud centres of excellence (CCoE) will become extinct.
That… Read More
As one of the industries hardest hit by the pandemic, hotels, venues and hospitality companies may be looking at 2022 with concerns about another year of slow growth. While there were signs… Read More
At the start of the pandemic, great uncertainty and rolling lockdowns resulted in massive layoffs and furloughs. But a year-and-a-half into the pandemic, we started to see employees—th… Read More
The new hybrid work reality poses interesting questions for hospitality. Will business travel return to 2019 levels? Will large events such as conferences and trade shows return to in-person… Read More
The pandemic has taught us that the future is now—and that the future of work is hybrid. But there’s also an urgency to have the right people, processes and tools in place to lea… Read More
What does a luxe over-the-water bungalow have in common with a roadside motel? They both have an in-room telephone.
While these days most guests use their own device to make outside calls… Read More
We’re in this thing for the long haul, folks. Hybrid work, that is. It has now been adopted by 100 per cent (yes, you read that correctly) of the 400 IT and cybersecurity execs in a re… Read More
Allstream’s new toll-free service uses the exclusive routing capability of The Toll-Free Exchange for one-stop, one-step activation of inbound toll-free service from Canada, peered dir… Read More
A U.S. government official is sounding the alarm about a threat that’s invading hospitals and endangering patients’ lives—and it’s not COVID-19.
The threat, he tol… Read More
If you’re wondering how the FCC’s deregulation order will affect your telephone service, you’re not alone. As a result of the deregulation, the rates of regulated legacy se… Read More
Cloud-based meeting and collaboration solutions will get a lot more customized and industry-specific as enterprises try to combat ‘screen fatigue’ by bringing more equity—a… Read More
When we talk about the Great Retention, we first need to talk about the Great Resignation—an economic trend in which employees are voluntarily resigning from their jobs en masse.
In… Read More
Location, location, location may be everything when you’re buying a home, but it’s not the best path to enterprise security.
That’s because the workplace isn’t jus… Read More
Unstructured. Flexible. Collaboration. These are some of the words that came up in a panel discussion about operational productivity and the future of work. And two of the biggest issues? Cy… Read More
If you’re one of the millions of companies using copper-based communication services (also known as T1 lines) for voice and data, you might be concerned about how the FCC’s dereg… Read More
The contact center, like so much else in enterprise IT, is headed for the cloud—and to CCaaS.
A Metrigy survey of 700 global organizations shows that since the pandemic started, 60… Read More
If your employees aren’t planning to return to the office any time soon or you’re adopting a hybrid work model, your traditional business phone system may no longer make sense. T… Read More
Heads up y’all, hackers have entered the chat. The team chat, that is.
To enable remote and hybrid work during the pandemic, organizations have embraced team collaboration apps and… Read More
Communication inefficiencies have long been a struggle in healthcare settings. In fact, one study suggests that healthcare teams lose approximately 45 minutes of productive time each day to… Read More
The pandemic has brought profound changes to the world of work. As of March 2020, 88 per cent of organizations encouraged their employees to work from home, according to Gartner. And it spur… Read More
UCaaS and SD-WAN may just become a dynamic duo.
Independent analyst Steve Leaden is a believer. At the most recent Enterprise Connect conference, the president of Leaden Associates presen… Read More
In an environment where patients have increasing control and expectations for their care experience, providers have unique opportunities to improve communications with their patients. Virtua… Read More
Working remotely has become so entrenched that people would rather clean their toilets than go back to the office full-time.
According to the most deliciously clickbait-y nuggets from one… Read More
Few industries create and manage as much data as the healthcare industry. From electronic health records (EHRs) to electronic prescription services to patient portals and more, the volume of… Read More
Financial institutions work with Personally Identifiable Information (PII) daily, and the penalties for violating data protection regulations can be severe. In addition to paying out monetar… Read More
If you want to predict the Next Big Trend in enterprise IT, just follow the VC money.
Based on the $50 million just raised by startup Theta Lake, collaboration security is heating up… Read More
Healthcare providers face a variety of obstacles in their efforts to provide high-quality patient care. As they continue to deal with the ongoing COVID-19 pandemic, they must also deal with… Read More
MPLS has been around for more than two decades—and for good reason. It’s scalable. It reduces network congestion. And it maximizes bandwidth utilization. Since it’s a virtu… Read More
With summer just around the corner, it’s time to hit the beach, the links, the cottage … or the laptop.
According to an Expedia poll, half of Americans bring their work lapto… Read More
It’s that time of year again when we grab our hat and sunglasses, slather on the sunscreen and pack our bags for a few weeks of much-deserved time off. But these days, some people are… Read More
It’s baaaack. BYOD, which first emerged as an enterprise security concern more than (welp) a decade ago, is creeping back up the list of things keeping CISOs awake at night.
That&rs… Read More
As industries across the globe grapple with the realities of an increasingly digital world, financial service providers face unique challenges in meeting customer expectations.
While auto… Read More
The number of data center outages within the past three years has reached an all-time high, with the amount of time and money spent on fixing outages also seeing an uptick.
Figures from t… Read More
It’s been a challenging year on many levels—so for many of us, summer couldn’t come fast enough. But if you’re looking for something other than detective novels and b… Read More
The pandemic-fuelled boom in enterprise cloud adoption is still going gangbusters.
In its latest forecast, Gartner expects worldwide end-user spending on public cloud services to reach $4… Read More
The first thing that catches your attention when reading EMA’s Network Management Megatrends 2022 report—a biennial study the research firm has been producing since 2008—ar… Read More
The honeymoon period may be over for hybrid work, or at least the model most organizations have deployed so far.
A new poll of 2,000 office workers in the U.S, Australia and Europe sugges… Read More
The telecommunications industry isn’t exactly renowned for stellar customer service. Customers have become accustomed to waiting on hold, just to talk to an entry-level call center emp… Read More
While we may not have missed queuing in airports and the hassle of travel, most of us have been missing in-person events—from networking with our peers to the energy of live keynotes… Read More
Ten years later, I still remember reading Tom Davenport’s argument that data scientists had the hottest job on the planet.
It’s tough to forget an article with a juicy title l… Read More
Now that summer vacay is sadly over, let’s turn our attention to a less enjoyable form of downtime.
As we reported earlier this year, data centre outages are becoming more frequent… Read More
Much has been said (and written) about the future of work, particularly around the technology and tools required to support hybrid workplaces. But a critical component in building a resilien… Read More
More businesses have deployed AI than ever before, but few are taking steps to ensure they’re using it in a trustworthy and responsible way, according to IBM’s third annual Globa… Read More
It’s hard to believe how much has changed over the past decade. When I first started writing for Allstream expertIP in 2013, ‘collaboration’ was the latest buzzword. Mobile… Read More
"Virtual PBX Market Research Report - 2022-2030:The Global Virtual PBX Market report provides information about the Global industry, including valuable facts and figures. This research study… Read More