In an era where automation and bots are the first line of defense for many corporations, getting through to a human at a company like Comcast can feel like navigating a labyrinth. Customers… Read More

Interactive Voice Response System (IVRS) is an automated technology that permits interaction with a customer (end user/caller) with the support of a DTMF (Dual-Tone multi-frequency) keyp… Read More

You probably haven’t associated AI with real estate till now. While real estate investment trusts (REITs) dominate the sector, most transactions are still handled by traditional broker… Read More

Start here to deploy Webex Hybrid Services. Throughout this article, you will find a variety of information for getting started with hybrid services. This includes design recommendations, en… Read More

Experience the future of debt collections at the 11th World Finance Innovation Series Indonesia, Jakarta on October 4 – 5, 2022 Indonesia became the world’s 16th largest ec… Read More

For more than 150 years, the Department of Posts (DoP) has been the backbone of the country’s communication and has played a crucial role in the country’s social economic develo… Read More

Businesses around the world are relying on technology to ensure the safety of employees, expedite information distribution, and maintain continuity. In addition, governments have also invest… Read More

We all hate calling helpline numbers. IVR (interactive voice response) is painful. Listening to the million options that you don’t care about is frustrating.IVR: Marathi madhe suru the… Read More

Business organizations no longer think of employing people to sit around and answer phones all day anymore. It can be a costly and less efficient option especially for small businesses to u… Read More