Chatbots are rapidly spreading beyond the realm of customer support to drive growth at all stages of the customer lifecycle. In fact, sales is now the most common use case (41%), followed cl… Read More

Is your CRM service pulling its weight? Has your contact center seen a dip in quality management due to slow business? There are ways to improve your outcome by leveraging digital channels… Read More

SINGAPORE, July 20, 2020 – Commodities Intelligence Centre (CIC) today announced a launch of the international version of its web-based business intelligence suite, CIC Data Pro, and L… Read More