The role of artificial intelligence (AI) in customer service has become increasingly important for businesses. AI technologies have revolutionized the way businesses and customers interact… Read More
Explore innovative solutions from fintech companies aiming to enhance financial empowerment while remaining profitable amidst the push to reduce bank overdraft fees.
Nico Simko,Co-founder an… Read More
As a parent, finding the right balance between your professional lifestyle and family life can be tough. Many moms choose a profession that lets them be with their children while meeting the… Read More
Knife crime remains a critical concern across the UK, impacting community safety and challenging security measures in various sectors. This article examines the latest knife crime statistics… Read More
WASHINGTON — Sudan has experienced a relentless escalation of conflict with far-reaching consequences, causing devastating harm to individuals, social structures, infrastructure… Read More
Toyota Kata is a structured approach to continuous improvement and scientific thinking developed by Toyota as part of its management philosophy. The term “kata” refers to a routi… Read More
Welcome to our Microsoft 365 Buyer’s Guide, your one-stop resource for understanding the pricing, licensing options, and features tailored to different organiz… Read More
Employee retention is crucial in this competitive market. Did you know how PepsiCo energizes and retains its employees? Indra Nooyi, PepsiCo's former CEO, implemented a four-prong… Read More
With the rise of technology and changing work environments, deskless employees are becoming more common in today’s workforce. These employees may not have a traditional office job wher… Read More
Leaders drive success. They craft processes that streamline work, define clear goals that guide their teams, and rally people around a shared vision.
Achieving management goals isn't a solo… Read More
PHILADELPHIA–(BUSINESS WIRE)–#HRTECH–During its IAMPHENOM 2024 Product Innovation Keynote, Phenom announced a massive wave of platform innovations — including Talent… Read More
SharePoint Analytics is indispensable for organizations seeking to harness data-driven insights to optimize their digital collaboration platforms. As businesses increasingly rel… Read More
During its IAMPHENOM 2024 Product Innovation Keynote, Phenom announced a massive wave of platform innovations — including Talent Experience Engine, X+ Agents, Talen… Read More
Playful jabs (at diseases, not people):
“This arm may be sore, but at least I’m not sore with [disease name]! #VaxxedAndProtected”
“Just saying goodbye to [disease na… Read More
The Permanent Mission of India to the United Nations and the Ministry of Panchayati Raj, in collaboration with the United Nations Population Fund (UNFPA), is organizing the side event titled… Read More
Visual management is based on the principle that visual information is more intuitive, accessible, and actionable than textual or numerical data alone. By making critical information visible… Read More
Customer focus is more than just a business strategy; it is a philosophy that permeates every aspect of an organization’s culture, operations, and interactions with customers. At its c… Read More
Safety management encompasses a wide range of activities and processes aimed at minimizing hazards, preventing accidents, and promoting a culture of safety within organizations and communiti… Read More
The real economy employs 3 billion people in frontline jobs, yet frontline teams are still left to choose between paper and Excel or decade-old workforce management solutions to take care of… Read More
Legion Technologies, an innovator in workforce management (WFM), today announced a $50 million growth round led by Riverwood Capital with strategic participation from existing investors, inc… Read More
Jishuken, a Japanese term, represents the continuous improvement and problem-solving process. It involves identifying problems, analyzing root causes, and implementing effective countermeasu… Read More
Hansei, a Japanese concept, encompasses self-reflection, learning from mistakes, and continuous improvement in Agile. Its principles promote introspection and growth, while the process invol… Read More
New funding will power Legion’s continued innovations in workforce management and accelerate global expansion
Legion Technologies, an innovator in workforce management (WFM), today… Read More
Salt Labs, the first employee rewards and incentives platform for frontline workers that motivates employees to act like owners, today announced it has been selected to join U… Read More
Zebra Technologies Corporation announced its collaboration with Google Cloud, Android, and Qualcomm Technologies, Inc. to help enterprises deliver transformative customer experiences al… Read More
Realize LIVE — Siemens Digital Industries Software announced today an expansion of its partnership with Microsoft to make the Siemens Xcelerator as a Service portfolio of industry… Read More
Sona, the next-generation, intelligent workforce management platform for frontline enterprises founded by Steffen Wulff Petersen, Oli Johnson and Ben Dixon, announced tod… Read More
Phenom today released its State of Skills: 2024 Market Data Report, providing a detailed analysis of the emerging skills and roles needed to evolve, grow and upskill workforces acr… Read More
Richard Moreton of leading retail security specialist, TSS, outlines the advantages of these new, sophisticated body-worn devices and how to maximise their effectiveness through full integra… Read More
This post will explain Okr software. OKRs are used by organizations the planet over to drive strategic instructions and focus efforts towards attaining business objectives. OKR software is c… Read More
The real economy employs 3 billion people in frontline jobs, yet frontline teams have been underserved by technology for decades and are left to choose between paper or 20-year-old workforce… Read More
Suppose you’re working as a customer service associate in a call center. Your job is to respond to calls quickly and politely, ensuring people get the information they need. Unfortunat… Read More
Siemens Digital Industries Software announces expansion of its partnership with Microsoft to make the Siemens Xcelerator as a Service portfolio of industry software available through Microso… Read More
PHILADELPHIA–(BUSINESS WIRE)–#HRTech—Phenom today released its State of Skills: 2024 Market Data Report, providing a detailed analysis of the emerging skills and roles nee… Read More
The global market for Frontline Workers Training is projected to grow from USD 21.9 billion in 2023 to USD 46.7 billion by 2028, at a CAGR of 16.4% during the forecast period, accordin… Read More
Digital advancements are driving the need for new tools that empower employees. An employee's experience at your company can make or break their success. Feeling isolated, overworked… Read More
Phenom is hosting an exclusive streaming event on June 6 to demonstrate the massive wave of platform innovations — including Talent Experience Engine and X+ Agents &mdas… Read More
Frontline workers shape customer experiences but often lack support. Centralized data and smooth transitions empower them to enhance satisfaction and loyalty.
Continue reading Read More
PHILADELPHIA–(BUSINESS WIRE)–#HRTech—Phenom is hosting an exclusive streaming event on June 6 to demonstrate the massive wave of platform innovations — including Tal… Read More
The real economy employs 3 billion people in frontline jobs, yet frontline teams are still left to choose between paper and Excel or decade-old workforce management solutions to take care of… Read More
HR leaders and decision-makers of today have to remain abreast of skills gaps within their organizations. With emerging and evolving technologies like artificial intelligence growing increas… Read More
TeamViewer, a leading global provider of remote connectivity and workplace digitalization solutions, has won the 2024 XR Award for “Best Field Service Solution.” The esteemed hon… Read More
The Ultimate Guide to Improving Customer Satisfaction
Let's be honest; your business is like a lead balloon without happy customers. Client satisfaction is the foundation of every prosper… Read More
Managing a distributed workforce has become increasingly popular and necessary in the modern-day business world. With the rise of remote work due to technological advancements, global connec… Read More
Gemba Kaizen is a Lean methodology that involves frontline workers in continuous improvement at the workplace level. It aims to optimize processes by identifying issues, generating ideas, an… Read More
The real economy employs 3 billion people in frontline jobs, yet frontline teams are still left to choose between paper and Excel or decade-old workforce management solutions to take care of… Read More
In her 2023 budget speech, Finance Minister Nirmala Sitharam discussed the need for a Digital Public Infrastructure (DPI) for agriculture. As a result, VISTAAR, which stands for Virtually In… Read More
Microsoft Copilot – one of the most trending topics recently in the enterprise AI space.
Introduced as a successor for Cortana, Microsoft’s answer to Siri and Alexa, Copilot i… Read More
Convert captured frontline data into real-time, actionable insights to make informed decisions swiftly.
In a groundbreaking development poised to redefine the manufacturing landscape, Parsa… Read More
In the profession of healthcare administration, women have long shown themselves to be exceptionally capable leaders, guiding businesses through difficult times with empathy, resiliency, and… Read More
Butterfly.ai, the first engagement and feedback solution designed for the frontline and deskless workforce and their managers, is thrilled to announce the addition of Ron Thurston … Read More
San Francisco, CA, June 12, 2024 – In a bold move to redefine the manufacturing landscape, Parsable announces the launch of AI-Powered Analytics, cementing its position as the leading… Read More
Change is a constant in today’s business world, and frontline employees—the backbone of any organization—experience it firsthand.
A recent study reveals a critic… Read More
Change is a constant in healthcare, whether driven by technological advancements, evolving patient needs, or regulatory updates. Yet, managing this change effectivel… Read More
Alex Hurworth is a dynamic executive coach and consultant who has dedicated over two decades to building and improving software, leading the design and strategy of numerous apps across globa… Read More
The landscape of work is rapidly transforming. According to Forbes (2023), a significant portion of the workforce now embraces remote or hybrid work models. This translates to nearly 41% of… Read More
The landscape of work is rapidly transforming. According to Forbes (2023), a significant portion of the workforce now embraces remote or hybrid work models. This translates to nearly 41% of… Read More
Let’s face it: traditional internal communication methods like emails and bulletin boards are going the way of the dodo. Your employees are drowning in a sea of digital noise, and your… Read More
Ever feel like your internal communications are a one-way street, with messages disappearing into a void? You’re not alone. Many organizations grapple with ineffective communication, l… Read More