2023-07-21 15:14
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Anomaly Squared Blog
anomalysquared.com/blog
We talk about all things in the customer contact center sphere, from lead generation, to lead qualification, live transfers and more!
2023-07-07 18:52
2023-03-14 14:55
The most impressive characteristic I have observed since Covid hit us in 2020, was our country's ability to adapt and overcome. Sure, the political landscape had intensified but in the… Read More
2022-11-17 17:21
As previously featured by the Progress in Lending Association Read More
2022-10-25 19:28
As previously featured in Progress in Lending's Tomorrow's Mortgage Executive Read More
2022-08-18 16:26
A call center sales team can construct the bridges that fill the empty space between customers and the products and services that they want and/or need. They play a key role in develop… Read More
2022-07-26 16:48
As previously featured in My Mortgage Mindset Read More
2022-07-06 19:23
The question that many people ask when looking into call center outsourcing or implementing their own: Why pay someone $27 an hour to outsource my call center, when I can hire som… Read More
2022-06-15 15:38
Customer service experience is the customer's view of how a company treats them. It is what builds the thoughts and feelings a customer has towards a company, and drives behavior and l… Read More
2022-04-28 13:49
Customers are like family. You can't live with them, and you can't live without them. No matter how annoying or demanding they can be at times, you still need to do your best to keep t… Read More
2022-04-07 14:15
Article as previously featured in Progress in Lending Association's Tomorrow's Mortgage Executive Read More
2022-03-24 19:33
Are you considering outsourcing your contact or call center? The BPO industry is booming no matter what vertical you're in and has proven benefits across the board. But the market is s… Read More
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