While a Churn rate, or the percentage of customers who stop using your product or service, may be inevitable in business there are ways to reduce the risk to your bottom line. Churn Management involves examining the reasons why customers want to leave your business, and addressing those problems with strategies that help maintain customer retention. It is crucial to ensure that your existing customers remain satisfied and continue to support your company because that ultimately affects revenue, customer loyalty, and the brand’s overall reputation. We will explore different churn management strategies you can implement to help minimize the risk […]