If you are experiencing your Surfshark VPNkeps disconnecting frequently then you’re not alone.

However, Surfshark is known for its best VPN service, you may occasionally encounter connectivity issues with this VPN provider.

There are several reasons behind this. So, first, you have to identify the problem behind and then you are better to solve this.

In this blog post, I’m going to explore the 10 most common reasons why Surfshark keeps disconnecting and provide you with effective solutions to overcome these issues.

After reading this article, you’ll get the knowledge and tools needed to troubleshoot and resolve these problems yourself.

So, without wasting any more time, let’s dive into this.

10 Reasons Why Surfshark VPN Keeps Disconnecting

The first reason may be,

1. Server Location is Not Supported By Your ISP

Sometimes ISP or internet service providers block or restrict access to certain Server locations. If you have selected a server location that is blocked by your ISP then Surfshark keeps disconnecting.

Hopefully, this is not a major problem. You can easily troubleshoot by changing the server location in VPN dashboard.

If the problem persists and you are sure it’s a problem of server blocking then you can contact Surfshark Support for further guidance.

They will surely sort out your problem.

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2. Server Load

Server load is a major problem of VPN. Sometimes the “number of users” out of capacity is connected to a particular server which overloads the server and the connected users start facing connectivity issues.

When a server is running overloaded, obviously you will face slow speed and buffer in the connection.

But, you can easily resolve this issue by switching to another server.

You can connect to less crowded servers in the server list of Surfshark to get better connectivity.

Surfshark offers a wide range of server locations, and some servers location such as the United States, Canada, and Japan are always crowded.

You can switch to a tier-2 country server which is actually less crowded.

Surfshark also provides dedicated IP and MultiHop servers, in that you have been assigned with a dedicated IP address and exclusive access to the server’s resources.

MultiHop servers VPN servers route your connection to multiple server locations which diverts your connection if your server is overloaded. It gives you a more stable and reliable connection.

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3. Potentially Interfering Apps and Software

The third reason may be a potential conflict between your apps with Surfshark Vpn.

There are some software and apps that do not support VPN and even conflict with it if installed in the same system.

To address this problem and get the solution, you have to identify the software or app which is conflicting with Surfshark VPN.

Mostly, antivirus software, firewall programs, or other VPN clients create conflicts with Surfshark VPN.

So, you should temporarily disable or exit these potentially interfering apps while using Surfshark VPN.

You may also adjust the firewall or antivirus software according to your VPN connection. You will find options such as “VPN passthrough” or “VPN exceptions” in your firewall and antivirus program. Just bypass Surfshark VPN over there and you will be done.

If this does not resolve the problem then you should update or reinstall the software. And even if the problem persists then you should uninstall the app permanently.

4. Maybe Your Device is Using IPv6 Networking Protocol

Sometimes your device may be configured to use the IPv6 networking protocol which Surfshark is not supporting till now.

IPv6 is the new version of networking protocol which is also used on Mac devices.

You can identify if your device is using IPv6 or not by going to whatismyip.com and checking for your IP address.

If it’s showing like “2001:0db8:85a3:0000:0000:8a2e:0370:7334” then your device is supporting IPv6, and if you see something like “192.0. 2.146” then your device is IPv4 supported.

If your device is supporting IPv6 then you can disable this IP version on your device.

• For Windows: Go to the Network and Sharing Center and select your network connection. Now click on Properties and uncheck the IPv6 box.
• For macOS: Open System Preferences and select Network. Now choose your network connection, click on Advanced, and go to the TCP/IP tab to change the Configure IPv6 option to “Off.”
• For Linux: For Linux, it depends on your distribution and network manager. So you should consult the documentation or resources provided by your Linux distributor.

5. Parental Controls on The Router or Device

If you are facing the disconnection problem with only adult content then you should check on your router or device if the parental control is enabled.

Parental controls are used to prevent borrowing sensitive data from the underages.

If you have children in your home then you should enable this feature on your router or device.

But, keep in mind that this will prevent you too to access sensitive content.

So, keep it disabled when you are accessing sensitive data via VPN otherwise your VPN may keep disconnecting or show you permanently disconnected from the internet.

You can look for keywords like “parental controls,” “content filtering,” or “website blocking” on your router and disable this.

If parental control settings are enabled on your device then disable it to solve the VPN connectivity problem.

6. Internal Problem of App or Software

There could be an internal problem in the Surfshark software or app that is preventing it to connect with the server.

These issues are actually related to bugs, that conflict with other installed applications, or outdated software versions.

You can resolve this error by updating to the latest version of the Surfshark VPN application.

Surfshark regularly releases updates to fix bugs and improve connectivity and performance.

So, check for updates if any, and install it to ensure you have the most stable and reliable version.

If any application or software conflicts with Surfshark then you should also update that application to the latest version.

It may resolve the connectivity problem with Surfshark VPN.

7. Too Much Latency in The Connection

Excessive latency in your network which is also known as high ping can be a reason for the frequent connectivity problems of Surfshark.

When data packets send and receives over the network there is a delay which is called latency.

When this latency is too high due to a slow internet connection, server load and other reasons, it can disrupt the VPN connection and you will experience frequent disconnection in Surfshark VPN.

To resolve this issue, you should search for a VPN server with low ping. The good news is, Surfshark provides information about server ping times.

You should also choose a “geographically closer server” to reduce the latency.

And, if your internet is always slow then switch to a fast internet service provider.

8. Surfshark VPN’s Data Limit Crossed

Surfshark offer various pricing plans for all type of users with different data limit cap.

So, if Surfshark is unable to connect to servers then maybe you exceed the allocated data limit for your subscription.

If you are facing connectivity issues with your VPN then you should also check your plan.

If the data limit exceeds for the given month and you want more data then you have to upgrade to a higher data plan.

Always monitor your VPN data usage in Surfshark dashboard so that you are aware of the rest data usage.

9. Maybe Your ISP is Blocking VPN Traffic

There are some Internet Service Providers (ISPs) who intentionally block or restrict VPN traffic on their networks.

They blacklist certain VPN services due to data privacy laws or any other reason.

This can result in your VPN frequently disconnecting.

Well, Surfshark provides obfuscated servers that are specifically designed to bypass VPN restrictions imposed by ISPs or networks.

Surfshark also provides different VPN protocols such as OpenVPN or IKEv2. You can switch to a VPN protocol supported by your ISP.

Surfshark also provides “Stealth Mode or VPN Cloaking” features which help disguise VPN traffic as regular HTTPS traffic. This makes it difficult for ISPs to identify and block the VPN connection.

You can use any of those features to bypass ISP restrictions.

10. Device Power Settings Not Supporting VPN

VPN consumes more power.

If you are using a mobile device such as a smartphone, tab, or laptop then you must check if your device is running in power-saving mode.

Most devices stop some services including VPN when running in power-saving mode.

Well, you can bypass this setting from the power setting menu. You will find an option to enable and disables background apps in power-saving mode.

Just enable Surfshark VPN there and you are good to go.

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Summary

So, here were 10 common reasons why Surfshark VPN keeps disconnecting in your device.

If you are facing VPN connectivity issues then you should check all these reasons and find out the right one to troubleshoot.

You can also contact Surfshark support to get further help.

Let us know in the comments if there is any other reason for frequent disconnection for Surfshark VPN.

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