First, let us say that our hearts go out to all of you, your families and friends who have been affected by virus. To those who are sick, we send our thoughts, prayers and best wishes for a full and speedy recovery.

In view of the uncertainty and upheaval we are facing due to the outbreak of the COVID-19 Coronavirus, we wanted to write to you to inform you of the steps we have taken to ensure that Pairfum London is as prepared as possible.

No matter what happens, our first priority will always be Your Safety! You are not just our customers and colleagues but also our friends and partners.

We want you to all be safe & stay healthy!

We are determined to ensure that we will continue to help you live healthier, safer and more comfortable lives by creating and producing natural products, such as:

• our Hand and Body Washes made with natural soap that are naturally anti-bacterial, or,
• our Linen & Fabric Sprays which are Antiviral and contain over 75% alcohol, that can be used on all your clothing including outdoor garments.

Pairfum London is both a digital and a physical company. In this respect, the decision to let our team work from home wherever possible will have negligible impact on our operational efficiency. None of us can, however, predict the future and we ask for your understanding in this respect.

For your deliveries, you the following options:

• No Signature: It is possible for us to deliver your goods without requiring a signature. Just let us know, when you place your order that you prefer a ‘no contact’ delivery. The goods will then be left at your property and depending on the order value, you will be informed by phone or email of their arrival.
• No Change: Deliveries will be made in accordance with government and courier guidelines.

You and the health & well-being of your Family will always come first.

We intend to provide you with the best possible support during this unprecedented time and we will show as much understanding and flexibility as possible for your wishes.

Should there be any impact from our supply chain on our customer’s orders, then we will inform you as soon as possible and keep you updated along the way.

Our dedicated and tireless customer care team means that in these uncertain times, you can talk to a person that listens and who is not a chatbot. We mean it, please don’t hesitate to contact us.

Above all, Be Safe & Compassionate during this time.

Huib & Josephine

Pairfum London

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