Cebu Pacific, the largest budget airline, has expressed deep regrets for “operational lapses” that led to massive flight delays and cancellations during the Christmas holidays.

“Today six out of ten Filipinos choose to fly with Cebu Pacific when they travel within the Philippines… Last Christmas, we let them down, and I am profoundly sorry that we failed them,” Cebu Pacific President and CEO Lance Y. Gokongwei said before the House Committee on Transportation chaired by Catanduanes Rep. Cesar V. Sarmiento.

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